I took my truck in for winter tire installation. They were very very accommodating and friendly. The whole crew were working late to get as many winter tire changes done. It was crazy busy, but the entire staff was more than accommodating and friendly. I give them 10 thumbs up
Recently brought vehicle in for simple wheel balancing. Guys had trouble getting one lug nut off and instead of maybe stopping when it wouldn’t come off initially, they continued to try and completely stripped it. I was told that Ford lug nuts are terrible and this happens however the damage that was done to it took a lot of effort, to the point I was told it would need to be drilled out and a new stud put it. There was also another lug nut that was completely damaged and put back on as well. I chose not to go that route and instead took it somewhere else where they thankfully were able to remove it for me without damaging the stud. Although the counter guys were great I would trust the guys doing the work again. My first and last time going there.
Have you ever asked yourself - should I take my vehicle to Tirecraft in Stony Plain for anything other than tires? My answer is a resounding yes and let me tell you why!
I have just experienced the worst problem a car owner can face— engine replacement! I took my 2017 car to Tirecraft for a second opinion on a diagnosis from a dealership. Within days the owner Troy St. Pierre called to say they had my engine apart, confirmed (not guessed) that coolant had intruded into the cylinders, provided two options for repair with cost estimates and suggested that I look further into why this problem has occurred with similar vehicles. The engine was replaced and I was invited to pick up my car almost a week before invoicing and payment was completed. The final cost was exactly as quoted and significantly below the dealership estimate. This kind of customer concern and trust is so far above the norm from my experience I cannot give Troy and his very competent staff a strong enough recommendation. My car is operating perfectly with a fully warranted new engine and I will be returning to Tirecraft for every vehicle problem in future years.
Took my vehicle in for an insurance claim and was the worst thing I could do. They did the absolute worst job I have ever seen from a shop. They tried to claim my check engine light was on from bad spark plugs and that was as far as they diagnosed the truck. Turns out I was down one cylinder. The other mechanic shop was wondering how they even come up with that as the problem was ridiculous. Complete rip-off of a place will never go back.
I’ve been coming to this Tirecraft location for years specifically because of the outstanding customer service. Chad is awesome! He is always friendly, professional and willing to go the extra mile to make sure his customers are happy.
Troy and the staff were able to get my truck in the shop the next day and had my transmission repaired and out of the shop 3 days later! The price was less than expected and service was great! I would recommend their shop to anyone who wants quality service!