Tom Harris TELUS & Koodo Store

It was quick with knowledgeable staff. They let me know what my best options were and yeah, overall good service.

Needed a SIM card activated with same phone number (lost phone), the guy was NO help at all, very rude, said I had to pay and wait one hour! Will never go back to this store. I called Telus directly and this was done in a few minutes. NO CHARGE! Be aware of your rights as a consumer

Our porting over a number was a bit more complicated than a traditional transaction. Kyle was quick to come up with solutions on making the transfer seamless! Very professional and pleasant to work with!

Angel made my experience fantastic! She was friendly, helpful and professional. The experience made my day better!

Even though the systems were sluggish the customer service was spectacular! I came in knowing what I wanted and left with more than I expected. Thank you! I am now a Telus customer (formerly with Koodo). Overall it was a pleasant experience!

Very friendly, explained everything smoothly and stayed late to switch over my phone! Thank you!

Staff really patient with this white haired lady. I kept them busy for 1.5 hours and they covered everything promised. Thank you

The staff were super helpful with my new Samsung phone upgrade and data migration, absolutely worth coming in to get that done! Bonus that the store is so clean and bright. The folks here made a usually painful process smooth as butter, thanks!

Bad information, wasted my time. Made me drive to a "corporate store" just to find out they could've done the transaction right there

Crystal showed amazing customer service while being the only employee running the store. I was buying a new phone and she took the time to set up and transfer the data while also managing other customers. Would shop there again!

She knew everything I needed to save money with my new flip phone.and ordered me a cute case for it to!

She sorted out my problems and order after telus corporate online was extremely unprofessional and was absolutely terrible. It took a while but she was very helpful and patient sorting out the mess made by telus and the telus Webstore.

Friendly, attentive staff. Had an order take too long and Crystal ensured we received our devices in a timely manner and was very professional and accountable. Felt like we had an advocate on our side. Second experience at two different locations with Tom Harris, and I'll keep recommending them.

It was a relaxing experience and Crystal was very helpful! Very informative, and I walked out as a happy customer. Highly recommend this place.

I called Telus through their online services because I wanted to switch to them. I was on the phone for nearly an hour but still unsuccessful. They finally recommended that I should go to a store. Wesley from Tom Harris Telus & Koodo was phenomenal. He helped me with everything and completed the transaction within 15 minutes. His customer service is excellent. I would definitely recommend this store to family and friends and would also go back for future needs.

Overall great, the people there helped me over a couple days with changing my account put in the extra time to help me.

Couldn't help me, I'll go to Kingsway Mall, they care way more. Terrible customer service here.

Wesley was a huge help today, I'll definitely be recommending him and this location to my friends and family.

Wes was an outstanding customer service rep. Def a 5 out 5 experience on the purchase of a new phone and data plan. Thanks Wes!

Bobby was very professional but the manager really needs to have more than one person working on a Saturday. I felt so bad for him being on his own with a lineup of people waiting.

Great place to get a iPhone bobby was every help full and knowledgeable and took the time to show me all the features. So if your looking for a phone talk to bobby.

Amazing service. They made everything so easy and were very knowledgeable. Highly recommend going to see Bobby and Wes

Very Professional and courteous, first time there today and it will be the only place worth going from now on

Just purchased a new phone from this location. Wes and Bobby were amazing. They made everything so easy and comfortable. Highly recommend this location.

Have Dealt with Tom Harris Telus for many years always received excellent service they are always willing to help me whenever I need

Great service! Staff were kind and quick with helping me upgrade my phone and change my plan. Will definitely go back!

I was upgrading accounts and had to visit several times to get my issues resolved. Adam was very helpful and ensured I was involved in every step

Very nice gentlemen at this location. There was a grumpy & unsatisfied elderly man at the time of my visit, but the other gentleman dealt with it professionally and continued with the great service. Impressed!

I went in looking to upgrade my phone. Robert was extremely helpful and patient! He explained everything step by step and went over the differences in my new phone. He also ensured that I recieved the best deal possible!

Upgraded our phone plans today. Very helpful staff. They waived the random "store fee" which was nice.

Of note, Telus will also waive connection fees if you buy online. It's too bad (and sadly pretty on-brand) thatTelus puts their physical stores at a disadvantage by undercutting them online.

Adam was awesome to deal with. I went to upgrade my phone. He showed me different iPhones and explained everything in great detail. I highly recommend this location for your phone needs

Awesome experience, helped find a new option to save a little money while keeping the cost of my new phone to a minimum.

It was just great he carried out the activation of a new phone and answered a few general questions about Telus %G service. Thanks Robert for your time.