Tom Harris TELUS & Koodo Store

Great customer service. Dustin was efficient and had me on my way with a new phone/plan quickly.

Thank you for helping me get my new phone set up. I can tell when there is sincere customer service.

Sean helped me soo much! I need to change my plan over and he was super quick and knowledgeable:)

Very small store. Not much in stock for phones or accessories. My husband wanted the Motorola Edge, a case for his 2022 iPhone and I wanted a film screen saver for s22 ultra. They could not help with any of these things.

Dustin was super nice and cool. I'm an international student so I struggled with activating and getting the postpaid plan. But Dustin cleared it all up and wiped the dust out of it. Great service!

I was Please with their profesionalizm
The person explained all potential options and costs really well

Sean Maguire at Tom Harris on 104 Ave & 113 Str was an excellent technician and sales. He outlined the pros and cons of a new phone plan, the nuances of when to get a new plan during the year and a summary of the fees. Great service, highly recommended!

Bought a Samsung S23 Ultra 512GB recently. Dustin, the salesperson, was helpful and patient, answering all my queries. The phone's performance is good, and the 512GB storage is a big plus. Had a small issue after the purchase, but Dustin was quick to assist. Overall, a satisfactory experience.

Excellent, friendly service. Really took the time to help me solve my mobile issue. Wouldn’t hesitate to go back.

Dan and Shawn gave me the absolute best service. Will never go to a different telus store again! So quick and easy!

Sean/Shawn, great guy and glasses, helped me get what I needed with witty sense of humor and expert knowledge. Quick in and out. Perfectly satisfied. Thank you so much.

I went into this store for the 6th time today with all of my receipts collected since the end of Sept, /22.it's about $200.00 & still my phone does not work? I have provided my bank info 5! Times to have the pymts auto taken out of my bank acct? Again on Friday another messaged rec'd on the phone that everything has expired?
The employee/owner (I don't know) then blamed it ALL on Telus & claimed they get NO money from them, Yeah you just do it out of the goodness of your heart? Well sometimes we just can't do these things, then FING say so & I will go elsewhere, it really is that simple? I will not let this go & it will refund me!

***1 phone -call to Telus today has remedied all of this? **
Tom Harris owes me:
$10.50 - Nov 12/22
$57.76 - Jan26/23
$42.00 - Feb 4/23

This does not include the charges I incurred setting up my old flip phone to move at the end of Sept/22. Beware.

Really good experience. Staff was knowledgable and got the best deal for me. Couldn't be happier with the experience!

Honestly a great experience, I had a few questions that he helped me with and I wasn’t even planning on buying a phone! He told me the deal and I was interested! He was very polite and knew what he was doing!
Thanks Sean

I had extraordinary experience here on a very busy retail day. Customer service was fabulous, staff was knowledgeable and extremely patient with me.

Both of the staff in the store were great, knowledgeable and friendly. I left with a new phone and tablet and am saving money on my phone bill - even lower than the quote I got online. Really fantastic team.

The staff working was very helpful and friendly! I signed a contract and left with my new phone in a very timely manner.

My experience today was stellar!
Sean was prompt, patient, helpful, friendly, knowledgeable.
Will definitely return, maybe with a coffee!

Had a great experience setting up a new 'BYOD' plan today with Bobby. Was in and out in 20 minutes. He explained all of the available products and incentives and helped pick the perfect plan. The store has lots of parking, is clean and organized. Highly recommend going to see Bobby and his awesome moustache.

I have dealt with this store for years but during my last visit I felt ripped-off. Why are there no price tags on the very limited accessories inventory? Why did the manager not know any of the prices? Why did they not offer the same data plan I had with Telus Mobility? I was told I was getting a 'really good deal' but I felt conned.

I have visited this location on multiple occasions and have always been very pleased with the service I recieve. Today Dan helped me figure out a confusion on my account. I was in and out of the store in 30 minutes and my service had been restored and all issues cleared up. Thanks again Dan for your help!

We wanted a prepaid sim plan. They sold us a FAULTY SIM card and told us that we had to activate it at home.

Unfortunately, I did not learn it was fault until I got home and tried to activate it on the website. I contacted Telus customer support and asked them what the issue was. They explained that the store had sold us a deactivated SIM card and that there was nothing we could do. We would have to go back to the store and explain to them the issue.

I should also mention that they charged $21 for a Telus SIM card when Telus offers these for $10 online.

Huge waste of time and frustrating experience. Would recommend avoiding this store.

Just picked up a new phone today at the Tom Harris location. Bobby gave me excellent customer service. I highly recommend contacting Bobby for all your cell phone upgrades and sales. Thanks! Cam

Great help and assistance with finding a phone and setting up my plan will definitely will be coming back

Bad stock/selection. If it's not an emergency and you have a phone in mind, just order from the website. If you need a phone today and don't care what kind they give you, it's an ok place.

Go. See. Sean.

I needed help with a unique situation that normally most people would say, 'That sounds like an iss-you, ' Sean still tried really hard to help me out. Ultimately, we had to upgrade considerably, but even that was made seamless, thanks to his help.

The staff were super helpful for my mom and I switching from Telus to Koodo services. There were tech problems which made the process longer but they were so personable and funny to talk to that it didn’t feel like we were just sitting around waiting. They were also super knowledgeable and informative during the whole process. 10/10 would recommend them for any of your needs!

If I could leave higher than a 5 star review, I would. Dan and Sean went above and beyond to help me with my TELUS phone account. My best experience in any store goes to these 2. Not only did they stay late to help me, they made sure I was given exceptional customer service. I would recommend this location to anyone needing assistance with existing accounts or looking to purchase from.

Sean and Dan went above and beyond to help make a difficult situation seamless. Amazing customer service experience.

The staff were incredibly friendly & exceptionally helpful in setting up my new cell phone! They helped find the best device for my needs & ensured the plan I chose had everything I wanted at a great price. Thanks for the awesome service!

Wes was very helpful even though the technical side was giving us troubles, he tried his best and we got it figured out eventually with minimal mishaps. Would reccomend to a friend and will definitley be back for a new case and screen protector!

Popped in to grab a new Telus SIM card. Wesley greeted me right away and was super helpful. As soon as he was done helping the other customer he helped me. I was in and out in a few minutes.

Would go back again if I needed more help with my phone.

Sean was extremely helpful, as I needed to port my phone number from a corporate mobile account to a personal account. I went to Tom Harris Cellular because of its great reviews - and I wasn’t disappointed. Great service!

Sean and Wes were amazing to work with! The best service I've had in a long time, very professional and super quick with the whole process. I will 10000% be back, and hopefully get to have them assist me. They deserve a big Christmas bonus ;)

Wes was lovely and very patient, helping me figure out the best way to structure my family's cell phone account and the best new phone for me. Taking into consideration my time, budget, and needs, I feel like I got set up perfectly.

Very helpful. Tried to clean my charger port and it didn't quite work so he recommended a wireless charger which I didn't even know existed. Works perfect. Very helpful and very friendly.

I showed up with problems that no one had seen and Wesley navigated them to find me the best solutions. He is an outstanding troubleshooter.

Great help! Needed wifi and a new phone plan within a budget. Wesley was able to accommodate to all my needs and help me find a perfect plan!
Thanks Wesley

Wes was amazing at helping me get set up with the right phone and plan for me, I’ll definitely be going back here in the future.

Pratima was the best sales person to deal with. Very understanding and helpful. Helped me to get the best deal. Highly recommended.

Wesley at this location was extremely helpful. Knowledgeable and made me feel like trlus was willing to work with me to find a good deal.

Fantastic service from Jeremy, crystal-clear advice and outside-the-box thinking made for a great experience. Highly recommend his expertise!

Was having issues with doing an upgrade online, went to thus Telus store over my lunch break and Jeremy had my upgrade completed, saved me a bunch of money on my cell and home bills, and had me out the door within a half hour! Amazing customer service, thanks!

Thank you to Jeremy Denault for walking me through my new phone purchase, extremely knowledgeable, and unbiases!

Jeremy was the biggest help and one of the most caring individuals I've ever come across! This is the best telus I've dealt with and he was a tremendous help, keep up the great work Jeremy, I appreciate all you've done for me!

Absolutely wonderful experience. The service was super quick. I was looking to leave my current service provider and got a totally way better deal thanks to Wesley. Give that guy a promotion.

Excellent service. Jeremy was knowledgeable, took the time to explain offers and phones and was a pleasure to work with. Left feeling really good about the phone, plan and experience. Well managed for COVID-19 issues as well!

They have their front door locked and a sign on their door that tells customers to take a picture and do a small questionnaire and once they have done that they will be in contact to let you in. It’s a bit counter productive when you have a customer who is either in need of an activation or has a phone that does not work. I was helping an older gentleman out because his phone wasn’t activated this evening - we signed in and I went on with my business to another only to come out 10 minutes later to see this man, who is still standing outside because no one had even come to talk to him. So I went into my car and tried calling to just let the two people inside know that this older gentleman does not have a working phone, only to be sent to voicemail. I called 3 times and on the 4th time someone picked up and pretended to be a voicemail saying he was helping a customer and to call back later. I mean a man is standing outside, your phone is being called multiple times, it’s -40.at what point do stop and think that maybe something isn’t right. The two people inside had not even acknowledged this poor man for at least 10 minutes. I don’t care what your current policy, look out for your customers and don’t leave them standing outside in the cold.

Jeremy was the most informative Telus employee I've ever dealt with. Very very informative and went above and beyond to help me with my phone situation!

Can't say enough how great Jeremy is! Went out of his way to stay late and get my phones switched out. He was patient, knowledgeable, and went the extra mile to go over all my options with me. Absolutely the best customer service I've ever had!

Was in talking with Jeremy, he was very knowledgeable, understanding and informative. I really appreciate him making me feel comfortable with my choices and not making me feel rushed in my purchase.

Buying a new phone, especially as a backup is a terrible waste (hear me?). Aman easily and patiently converted my ancient iPhone into my second line while simultaneously answering her colleague’s questions. (Also, I liked her stylish specs and boots). This place is In a charming strip mall so you can park outside the door.

Broke my phone and quickly needed a new one. Aman was quick in getting me setup and very informative. Thank you!

Had a very great experience with Jeremy from there. Paitent, understanding. Very accommodating thx guys

Absolutely professional service. Getting harder to find these days!
Thanks to: Steven and Jeremy

Jeremy Denault is the best. Note: Telus should have a “Concierge Service“ and Jeremy should be the Director. Compassionate and altruistic.

Overall great experience. Sarah went above and beyond to show me all of my options and see to it that I got exactly what I wanted for the best price. Definitely recommend.

Jeremy was very knowledgeable & took time to review every thing with us for all 3 lines he set up for us. Highly recommend this location!

Stephan did an amazing job today. Got a new phone for cheaper, also he went to the other store to pick up a case for me! So thankful for him.

Always great service at Tom Harris. Staff are courteous and professional. Second time this year I had to go into Tom Harris, and I'll be sure to be back.

Stephen went above and beyond, offering to stay late to finish setting up and transferring everything to my new phone. His colleague Jeremy was also excellent.

Went to Tom Harris Telus Longstreet location yesterday at 4: 30 to upgrade my partner and my phone. We were super close to closing time, but Jeremy took his time to give us our options and find out what would be support our needs. He was super knowledgeable and had great customer service skills! Thanks so much for your help Jeremy! Definitely an asset to Telus!

Went in needing a new phone and Jeremy helped my girlfriend and I both upgrade. He was knowledgeable, personable and went out of his way to help us.even stay past close to get it all done. Will be back!

Skylar is a definite keeper, professional, detailed and pleasant. Took the time to do all and not rushing me. Thanks Skylar!