Trane Supply

For a large HVAC manufacturer, it is very unreasonable that they are only open 4 days of the week. Unfortunately this is the only shop in the city you can go to for Trane parts so a bit of a monopoly in that sense and they do clearly take advantage of that. Just recently, I drove all the way here for some parts only to find out that they started closing early (4pm instead of 5pm). It would have been nice if they updated their google to show their new hours. Parts here are generally more expensive but Trane doesn't care about that.

We had purchased a furnace part from Trane Supplies. Latter on I found out the old motor would run well again, if oiled and ice build up was chipped away. I did so and got the furnance running. When we went to return the part Josh and Justin, both were very polite and helpfull. The part was taken back as I had not even opened it. Still in origal box. A refund less 10% was issued. I have no problems with them keeping 10% as re stocking fee, as they have their own overheads to deal with. I highly recomend this store for any furance parts. THANK YOU JUSTIN ANDJOSH FOR MAKING OUR DAY SO PLEASANT.from all of us at handmadewebsites.shoponlinestore.ca

Disappointed by the customer service at this store. According to the store manager there is a law in Canada that prohibits selling a gas furnace to the public. When I asked for the reference to this law the store manager asked me to leave the store. Please avoid this location, as the customer is treated without respect.

Company will help you with their best to sell their products however, they avoid any hassles for return or exchange of any purchases. Notice of non-return policy is simple conversation can be made with clients at purchases. They won’t help any of those issues.the company needs to resolve the issue of simple guidance of non-return policy before prior to any purchase happen.

Anyone who owns a Trane furnace and needs parts or anything else you need to go here. Was helping out family friend and needed to replace the module as the old one give it up. Walked in to well lite well stocked store and was greeted right away. Explained what I was after and with the model number in hand David was off and running. Had the part and at what I felt was a fair price. Has for David you won't find anyone else in this city to match his customers service skills or his knowledge on what he sells.

Top service, in and out like bang bang, parts already on the counter before I got there.

If I could give this place no stars I would. The manager is very rude I wouldn't recommend any average joe to go there if it's the last place standing. They might be good if your a contractor, however as a regular person your better to go to somewhere different that sells Trane furnaces.