25 August 2023 4:47
I recently had a disappointing experience at TRS. After scheduling an appointment, I dropped off my vehicle a day early, expecting it to be ready by the end of the next day. My car required a wheel bearing replacement, and I also provided a new starter for installation.
To my dismay, I only received a call from the shop four days later, despite my numerous attempts to reach out. They informed me they were just beginning work on my vehicle. By the 5th day, they notified me that my vehicle would be ready by 4: 30 pm. However, when I arrived, the vital wheel bearing replacement was left unaddressed. To add to my frustration, they charged me a "diagnostic fee" for the wheel bearing issue I had previously identified and brought to their attention. While they successfully installed the starter, the overall management of my service was, to say the least, unsatisfactory.
The mechanics at TRS may have technical proficiency, but their customer service and timeliness were seriously lacking. I felt both overcharged and undervalued. I've since found a different shop where they are more upfront and accommodating.
I won't be returning, and I'd advise potential customers to think twice before using their services.
I also found it rather funny that they sent out a "survey" after the fact, but because I gave them a 1 star rating, it wouldn't submit it. Go figure.
To my dismay, I only received a call from the shop four days later, despite my numerous attempts to reach out. They informed me they were just beginning work on my vehicle. By the 5th day, they notified me that my vehicle would be ready by 4: 30 pm. However, when I arrived, the vital wheel bearing replacement was left unaddressed. To add to my frustration, they charged me a "diagnostic fee" for the wheel bearing issue I had previously identified and brought to their attention. While they successfully installed the starter, the overall management of my service was, to say the least, unsatisfactory.
The mechanics at TRS may have technical proficiency, but their customer service and timeliness were seriously lacking. I felt both overcharged and undervalued. I've since found a different shop where they are more upfront and accommodating.
I won't be returning, and I'd advise potential customers to think twice before using their services.
I also found it rather funny that they sent out a "survey" after the fact, but because I gave them a 1 star rating, it wouldn't submit it. Go figure.
21 August 2023 3:33
Fair pricing and fast turnaround. Brought my truck in after hours to get the leaf springs replaced, it was ready by 7am the next morning.
06 June 2023 20:58
Gary on the parts desk has always been easy to deal with and I have always been happy with the service and prices I have received. Had the Disco in for repairs recently, price was fair and they had the work completed ahead of schedule. Thanks again guys.
I've booked in again for some scheduled maintenance, these guys really are the best Land Rover guys around.
I've booked in again for some scheduled maintenance, these guys really are the best Land Rover guys around.
08 May 2023 0:33
Excellent staff use them all the time, very knowledgeable. Willing to go out of their wy
14 March 2023 10:36
This place is amazing! I was quoted 3x more at landrover for the same service! If you are looking for honest and reliable service, look no further, TRS Automotive is your answer.