U-Haul Moving & Storage at 17th St

Very good and friendly people. I will go again and recommend others to go there. No daunting lineups.

If your moving, take the extra time and come to this location, always professional, very helpful, and friendly, I've been dealing with this location for over 10 years now, and the experience is always been excellent especially in comparison to other locations of uhaul.

This store was almost completely empty. The were no moving boxes to purchase.
The truck interior was disgustingly filthy, the steering wheel was sticky.
The hand truck and moving blankets I ordered were removed from my order without anyone telling me. Made moving large items extremely difficult.
Overall, it was a horrible experience on an already stressful day.

Not on time. Even they didn’t told about late delivery. Not happy with their customer service.

Not properly staffed, had to wait a while for pick up and drop off, and they downsized our moving vehicle 2 hours before pick up.

Cody was amazing stayed late helped me remove the trailer even during a huge storm ty so much! This location is awesome!

I rent the little trailers here all the time, it’s great cause the trailers are cheap and the service is great.

Propane isn't 7days a week (they're false advertising) + they refused to fill due to cold weather or not having a prt or someone even if you called ahead they would lie and say they had someone when they didn't. Also their online price was listed cheaper and they raised it around 30cents/ltr

I would give a negative rating if I could. Horrible customer service. The guy at the desk had an awful attitude. Van was filthy. Van's cabin was filthy. Mainly U-hauls' gas policy is made to confuse customers so they can charge you more money. They give you 1/4 tank of gas and then when you return it (especially after hours return) they would say gas was low and they would charge whatever they want to with $30 service charge. Guys please rent a vehicle from the place where they give you a vehicle with full tank so you return them with full tank.no confusion. I would not go to this place or even rent a vehicle from U-haul ever again.

Stopped in to rent a small trailer for a couple days early on Boxing Day. Guy named Devin helped me pick out a trailer that would be adequate for the job. Devin was knowledgeable about the various trailers, polite, friendly and he took care of things quickly so I could get on with my day. Upon returning the trailer, again Devin was there and quickly took care of everything. Very nice this u-haul location has great staff like Devin.

Went in to grab some more moving supplies, and "all the computers are down and we can't sell anything"
You don't have back ups or redundancies?

Did the online pick up option here. Came at 8 am only to find the truck we rented buried behind other trucks and had to wait until staff showed up to get it out. Will not be using this U-Haul next time.

Very impressed with the smooth process of unpacking our ubox and storing another! Joshua was great and made sure everything was ready to go. Great customer service!

First of all - the chick working at the front desk with her feet on the counter, REALLY?
Secondly, a friend is sitting behind her doing nothing while there is mutiple people trying to get help.
Not only that - UPDATE something that says you can't do propane! Not only does your website say it but the actual propane U-HAUL sign says they fill 7 days a week, including all holidays. Don't offer something your not able to fulfill or have it posted that your not doing this service. Your WASTING PEOPLE'S TIME.

After a 1 star visit to Home Depot to try to rent a trailer, I came to U-Haul on 17th Street and had a 5 star experience. I have used this location on several occasions renting a truck and other trailers. The visit this month was 5 star service. I did not have a reservation and the staff there took care of what I needed. In 15 minutes I was setup and hitched up. I did my chores and returned the trailer cleaned and after hours. The mobile check-in was super easy and convenient. And the cost of the trailer was cheaper than Home Depot. I value convenience, cost and customer service and U-Haul at this location exceeds all my expectations.

The truck was clean and the mobile pick-up was easy to use. Finding the number on the truck was challenging for a moment (look at the top right of the front side of the actual box of the truck) but the in-person customer service agent was friendly and helpful. Downsides are there was nowhere to park your own vehicle so I had to park at the empty business south of the location and they forgot to include my furniture pads in the truck but I'm pretty sure I was still charged for them. When I clicked for customer service to contact me, I'm pretty sure they just processed my contract without deducting the furniture pads. I wouldn't bother ordering furniture pads for my next move.

The incompetence of the staff working at the 17th street location is unreal. Unless you happen to call or go in on a day that trish is working you will most likely have a bad experience and leave angry. And dont get me started on the late fees! A bunch of nazis over there. I've never had a lien thrown on something within the first week of being late.on a 50$ payment non the less! And I guess working out of town is absolutely no excuse in their eyes.
I 100% would suggest finding a different storage facility than uhaul 17th street. If you're looking to store a trailer, it's the smallest and most unkept place in the city.
Just a word of warning to anyone who reads this.

Terrible experience. Would never rent from any Uhaul again and wouldn’t suggest Uhaul to anyone I know.

I arrived at the location as indicated in my booking email to pick up my trailer, only to be told that my booking wasn’t there but at another location a 20 minute drive away. After arriving at the second U-Haul location it was found out that one of the lights on the trailer was not working. The agent went back inside to try to find another trailer and was told there was one trailer available in a city a 1.5 hour drive away, and another trailer that would be returned at 2pm - at the original location I had gone to for my rental - that was to be for a pick up the next day. As a one and a half our drive was not realistic with my time limitations for move out I asked if I could have that trailer and the agents could work to get another one for the next days customer. My request was followed by a “no” because the other location “didn’t want to inconvenience the customer coming in tomorrow”.

We had to press the agent to look for alternate trailer sizes, alternate vehicle options, anything at all that might be of assistance. Nothing. No help. No concern for the situation whatsoever. He simply offered to return my $50 “guaranteed reservation” fee.

We quite literally moved on the coldest weekend in Edmonton in what seems like ever! The service was phenomenal, and they were very patient with answering all my questions. When we returned the vehicle early, they happily offered me a refund of some of my payment, and were very friendly throughout. My only thought is that they need more computers. It's a very small and busy office with only 2. The wait time was quite long for the few people that arrived after me. I felt bad for them.

Very disappointed with them never in my life will I ever deal with them again. Having less than a month my travel trailer was broken into no apologies what so ever even paid in advance with no refunds 17 st uhaul good for thefts don't go there

Unless you need to pick up outside of normal hours the in person pickup and drop off is way faster than the app.

Never Rent Here. It's February, and they refuse to provide winter tires. They told us it was our responsibility. To be honest.every time I deal with U-Haul, I get screwed over. Use Penske instead.

Never deal with Uhaul. If you must, don't use this location. Uhaul will screw you over everytime. They are unprofessional, unqualified, and if there's a problem they will not help you. They'll just say "if you're not happy you can return the truck. ". Do not trust Uhaul. Especially this location. They cost of a lot of time and money that was completely unnecessary.

This company has 100%the WORST customer service I have ever experienced.and it is a hassle from the moment you book till the moment you drop off your rental and even after its dropped off.when I'm in line there all I see is unhappy customers who are not only basically paying to be inconvenienced, and tested with disrespect and contempt that it might actually be easier to move you entire home on a pedal bike.

Hands down the WORST company right from the first phone call down to the cashier's and most especially the management.if they actually thought their staff to be polite and helpful. What customer service IS.then the workplace might be less stressful for these poor unhappy people they have working for them at the front lines.buy am I glad that's not my job. In happy customers and bosses who push and push to have volume instead of value and quality customer interactions. U-Haul makes me ashamed to be in the customer service industry.

Completely dissatisfied and a huge waste of time. I only wish I could give negative stars.

The location has mice. A bunch of my stuff was damaged despte not storing any food products, and most everything needed a thorough cleaning. Just disgusting.