Urban Medical Clinic

Dr. Naidu is the best doctor I have been to in Canada, he is a very kind and caring doctor engaging with his patients new or old. I would never change my doctor in Edmonton.

Our dr. Naidoo is very professional and knowledgeable.he is extremely nice person even to kids.he listen to his patients carefully and explained every treatment properly.he is easily approachable.even in waiting its not long.the clinic is clean and tidy.our family highly recommend this doctor Naidoo if you are looking for a caring, well mannered and listen to your side doctor. 100%

I booked an appt. Their nurse was sick and they didn’t cancel my appt. But when I miss my appt they expect 30$ cash. Where’s my 30$ for when they are a no show!

I'd give no stars the receptionist is so rude treats you like you don't matter like your under her very unkind person she'll make the whole experience just awful

If you’re not fully vaccinated they won’t let you see your doctor. Also they close the clinic when they have festivals. If you’re not fully vaccinated or they have personal plans, you’re health and well-being does not matter to these people.

Very bad receptionist do not able to reply about questions that we asked. Also very bad attitude toward the patient. No manners and very rude toward the patient.

Dr. Naidoo is the most understanding, soft spoken & highly knowledgeable doctor I have ever met since we moved to Canada 5 years ago. He is very patient in listening to your concerns & act very quickly without wasting much time & compromising with his patients health.
My experience with the reception staff has been good too. They always greet you & ask u to follow the instructions.
Overall, highly recommended.

Everything is fine here, but both the receptionists need to change their tone of voice, they sounds rude should be polite and soft spoken

Dr. Naidoo is an amazing, highly knowledgeable and understanding doctor who takes his time to explain even the smallest details for your comfort. The receptionists on the other hand.very rude and don’t even look at you when they COMMAND you to do things. Based on doctors and nurses alone I would give the place five star

I called this morning and asked if I can book an appointment or walk in. I was asked by the receptionist which doctor, I replied that I will be a new patient. Right away the receptionist replied "we don't accept new patients". I never had a chance to explain what was my concern that I need a female doctor for some physical test because my family clinic only have male doctors.

I have been coming to Dr. Naidoo for 9+ years. Our entire family sees him. Dr. Naidoo is an amazing doctor. He is kind, well mannered and very patient. However, I have experienced some very rude and abrupt phone conversations with one of the receptionists. Her bedside manner is very unprofessional and down right rude. Her behavior can really effect a patient's experience and what they are going through. I hope that the reviews are looked at by the doctors and this can be dealt with in a professional manner. My last conversation with the receptionist she was not helpful and basically didn't care much at all regarding my questions. When I called her out on how she was talking to me she denied being rude and it was an abrupt end to the conversation.

Stay away from this place if you can. Dr. Rengen is someone with poor bedside manner and doesn't listen to his patients health issues.

I have been with Dr Naidoo since he started his own practice,
over 10 years. He is an excellent Dr. The receptionists are very
poor and no common sense or help. I needed a long standing
prescription renewal but I was told I had to book a phone call.
The renewal was urgent, none the less I would get a phone call from Dr, Naidoo in 4 days time between 9.30 and 3.00.
Considering that most consultations are done by phone nowadays he
must be so busy he has no time for patients let alone longstanding ones.
There was no point in explaining it seems these receptionists are too lazy
Much as I was extremely happy with Dr. Naidoo the receptionists make it impossible to see him, when it is your health ridiculous to have to wait 4 or 5 days to see your family physician. I will be changing my Dr in the new year

We have been Dr. Naidoo's patients since 2013. We never had a moment where we felt he didn't listen to our concerns. He always patiently listens to us and we never feel like he just wants to get us out and move to the next appointment. Unlike other physicians, he doesn't immediately write a prescription for no reason and instead tries to get to the root problem which sometimes could be stress or something easily manageable. I don't understand why some people reviewed here had problems with the staff. We never had a problem with any of the staff before except maybe on one occasion with a staff mber in the old clinic who has since left. The current staff has been very polite and considerate. Compared to other clinics in Edmonton I've been to, here I feel like I am welcome.

Had an phone call appointment set with the receptionist and no phone call from the doctor at all today

Completely Incompetent unkind staff and office manager. Booked in mid December for my appointment in mid January to be told when I show up that since I had turned him down 4 years prior to not be my family doctor as I had one I couldn’t see and he was seeing walk in appointments. So what happened. Banned from the clinic because I wouldn’t have him as a family doctor. Clinic manager tells me this after I show up to the appointment I booked a months ago. Why could they not say anything for a month. I lost a whole afternoon of wages because I took the time off to be seen. They stated clinic policy.
Terrible experience please see a clinic who cares about the patient.

The front desk attendants are not at all polite. They are very rude and let the patients in to see the doctor the way they want. No matter if you in severe pain or are not in condition to sit. Still they make you wait for 1-2hours. The doctors are good but they need to change the front desk attendants for sure.

Website says doctors accepting new patients and sign on counter implies that they do walk ins, but the receptionist says they don't accept walk ins.

I am going to this clinic since 2013, Dr Naidoo is a very good doctor but the new receptionist espl. The East Indian one is very rude.

Moved to the north side last year and refuse to find another doctor. Dr Naidoo is one of a kind.