VCA Canada Country Hills Animal Hospital

I've been going here for 6 years and I won't go anywhere else! The whole staff is so amazing and compassionate! My Lulu absolutely adores everyone here as they adore her too!

Have been taking our new puppy here. This vet is not even in the area that I live and is well worth the drive. The staff are very welcoming and helpful and will now be taking all my dogs here. I do recommend

They charged me $350 for blood and urine Only, and that price doesn't even include the cost of the visit, which I had already paid for so I was a little shocked having never paid that amount for lab fees ever in my decades as a pet owner.

This place only wants your money. I took my dog here and I felt like i was being rushed through the examination like i was getting groceries rung up at a store.

Just an exam costs double what any other vet charges.

I would only go here if you want yo needlessly pay double what you actually should.

Vets and staff are always eager to answer questions and supportive and informative with medical questions and information

They are very thorough and don't miss a thing, this is what you want in a vet. It is the best of care.

My puppy has received the best care at VCA Country Hills. Dr. Kristin and Ingrid are both so informative, kind, helpful, and patient. They both took the time to explain best treatment options and answer all my questions. I really appreciate how helpful they were and the great care they took of my little buddy. Thank you!

These guys are amazing people. Dr. Kearns saved my dogs life. I am ever so grateful. Will never go anywhere else with my pets. I big thank you for your services Dr. Kearns and staff.

This clinic is beyond amazing. We have 2 dogs that love coming here. Our puppy has had to have a few specialized surgeries at the CARE clinic and we have been able to bring him to our vet at VCA country hill and they have help with his after care. The support they have given to us as a family and our puppy as a client has been so amazing that words cannot describe what they have done. The staff from the front to the techs and the vets go way beyond what the job requires. He had to have his tail docked for medical reasons and the love and after care they have given him blows us away. Thanks to all the staff at VCA Country Hill Animal Hospital for everything they do and all the love and support. Loki and Atlas are forever greatful as am I and my fiancée

The staff in this palace do not treat your dog and their client respectful. Not only provide a poor service, but also charge much more than the other place. Just don't recommend to go there. I would recommend to fire one nurse.

This hospital is not formal at all. Today, I took my cat to see a doctor. They said that I need an X-ray, which costs $300， I said I can get an X-ray. I want to make sure my cat is healthy. After the X-ray is done Then called me and said that I didn’t see anything, because the cat had breakfast, but the doctor didn’t ask me if the cat had eaten before the X-ray cant see clearly. The doctor did not tell me that the cat needs an fasting examination before the X-ray. The examination was done without confirming the actual situation. This examination is still useless, and there is a normal charge. I think this hospital is just deceiving people, taking advantage of my worry about cats, and doing things without norms at all. This is particularly unreasonable, and I am very dissatisfied with the way this hospital does things. If I can, I will choose to give 0 stars. I hope everyone will not be fooled. Unreasonable charges.

I can't say enough good things about Country Hills Animal Hospital! Everyone from the assistants and techs to the amazing vets always treat my cats with such compassion and love and are always there to offer any advice or suggestions needed to me. I would never take my pets anywhere else! Thank you Dr. Cathy and all the support staff for always taking such good care of my girl!

Very efficient front desk always pleasant and helpful. Vets are all very professional, seem truly invested in my dogs health and well-being. Never in a rush.

***EDITED
After my frustration over the issues with my attempted return, the manger of this VCA reached out and I was able to explain my concerns. The problem was partly a distributor issue and partly miscommunication during my initial purchase and return attempt. This is much more in line with what I expected and I was happy with the end result of the conversation I had with Jessie.

Thank you for following up and treating me well. It was appreciated!
***

I recently purchased a specialty brand of rabbit digestive aid which is sold as a "nutritionally complete, versatile assist-feeding aid" for my pet bunny who wasn't eating well after getting spayed. But of course as soon as I bought this product and came home with it my bunny decided she was better and she would start eating normally again so I didn't end up using or even opening the product I got from this VCA.

I called them twice about returning the product and was initially told I would have to wait for a manager to get back to me about the return. After waiting for a response for a week, I was told I would not be allowed to return my unopened package and now I'm out $85 for nothing.

I could get over the delay in response but the fact that they will not allow me to return an unused and unopened package is poor service to me. Nowhere on my receipt was it indicated that it was a final sale, nor was I told at the time of purchase that I wouldn't be able to return the product if it didn't work out. I have a family member that works in a vet clinic elsewhere in the city and she has told me her clinic will accept returns on opened bags of food as long as more than half the food is still left in the bag.

Disappointing.

They are absolutely amazing i booked to get my cat nails clipped its been over two years as he was hurt before so he would not let anyone near him. I was so happy they were able to get the job done.

Staff are amazing great with my fur babies and amazing with me! I highly recommend this veterinary clinic!

When my long time veterinarian moved away, I didn't think I would find a new vet to live up to her standards. I had been doing a lot of research but hadn't made any decisions. Then, the day after a massive snow storm, my foster dog had his first seizure. I went to VCA Country Hills because it was the closest vet to my house. I ran in without any prior warning with my foster dog, mid-seizure. Dr. Cathy saw me within minutes and knew exactly what to say and do to calm and comfort both me and my foster dog.

A year later, I can't imagine seeing anyone other than Dr. Cathy. She is an incredible vet and such a kind and warm person. Both she and all the staff listen to my concerns and I never feel rushed when I take my dogs to them. I know there are a lot of reviews complaining that the wait time is too long, but it is worth it to not be rushed when it is your turn! Dr. Cathy is truly one of the best veterinarians I have ever come across and the staff at VCA Country Hills is very kind and welcoming. My dogs and I are very lucky to have these people in our lives.

I brought my 7 month old kitten in and the staff knew exactly what to do with a frightened kitten. They took such wonderful care of her. The staff and Dr. Jill were very professional and knowledgeable throughout the whole process. I truly felt that (daisy) my kitten was in the best hands possible. The atmosphere that I felt while at this clinic was perfectly tailored for animals because the staff appeared to adore animals.