Village Honda

Aqil and the staff at village Honda turned this nightmare situation around. They replaced the battery with a new one free of charge as that was determined to be the problem. They also picked up and dropped off the vehicle for us for the appointment. Thank you Village Honda for honouring your word and delivering quality customer service!

Avoid this dealership at all costs! Purchased a used Odyssey from Village Honda thinking that a “certified Honda” would mean something. When we picked the vehicle up the battery died in the parking lot and we were told they would replace it with a new one. 4 months later the battery will not hold a charge so they clearly lied and they merely boosted the battery or there’s something more serious wrong with the vehicle. When I reached out I was told someone would get back to me and nobody did. The battery died again in a parking lot and when my wife called they said they can take a look but they will have to charge us to test the battery or replace it. My wife spoke with the manager aqil and he couldn’t have cared less.

Back again! This time Aaron was my guy! He was great to work with along with the rest of the the team (Monica and Max). This is the place to buy your cars!

Cant say enough about the sales group! Rick was phenomenal (he’s your guy especially if you like car racing). Vince in finance is knowledgeable, and great to deal with and same Hans for delivery! This is the go Tom place to buy a Honda!

Excellent service from Salem and the team there. They even topped up my tires free of charge during an extreme cold snap.

Ping Savatdy is a great Manager to deal with. He will try his best to meet all your expectations. Not like other managers that over promise and under deliver.

Village Honda is the best dealer I know that can handle your car. They will tell you exactly what your car issue is, the correct solution and they will also give you the professional advice that can guarantee your car safety on the road without wasting your money. Rehana Walji is one of the very best professional and customer-friendly staff of Village Honda that I have met. She knows her job!
Thank you so much, Rehana, for your professional advice. You are not just there to make money; you are there to help your customers.

My husband Perry and I love our 2019 Honda HRV Touring! We had traded our 2016 in to purchase the 2019 HRV Touring and selected the bright blue and had to wait patiently for it to be available. Our Honda was ready for us for pick up with all the added accessories that we wanted. Very friendly people and would recommend to those to buy from Village Honda! The service personnel are awesome as well and they never disappoint when getting your service done to your car. Their shuttle service is great an they are always friendly.

I recently purchased a vehicle from Village Honda in Calgary. My initial conversations and purchase were with Chris, Max and Peter and I cannot say enough about this team! With the recent chip shortages causing delays in many industries, my car was delayed in it's delivery (no fault of the dealership). I was messaged regularly giving me updates, answering all my questions and organizing once a delivery date was given. Once a date was set and I arrived at the dealership, I was greeted warmly, they all seemed as excited as I was! Karim and and Hanz made my pick up day so special, explained the features of the car to me and took the time to answer all my questions. Not a single detail was overlooked! I can't believe the experience I had in purchasing a vehicle, there was no stress, no surprises and no frustrations. I cannot recommend this dealership and the team at Village Honda enough. Thank you so much for everything you do!

What a comfortable, no pressure atmosphere Village Honda has, Karim helped me find my car. He was pleasant, funny respectful and hid nothing. Super sales team. 100% recommend Village Honda to everyone.

Unable to assist but did diligence trying.no worries thnk parts for help
David I believe?

I got a excellent service and great deal!
If you need vehicle, just go and Snow.
Thanks Snow!

Jessie and the team at Honda were very knowledgeable and easy to deal with. Both Hans and Vince were helpful and very customer focused. I do not hesitate to recommend Jesse as a fair and honest person to deal with when looking for a new or used vehicle.

Very poor service. Stood in line for at least 10 minutes while 3 service advisors ignored me, even though I had an appointment and was the only person in line. Was there for just an oil change and was told it world be ready between 3 and 4. Left it there all afternoon and finally got hold of someone after4 pm who told me it would be ready at 5: 30. Would you call that good service?

Very explicit at each stage. Dave was very customer friendly. He delivered professionally. Was very happy with my car I bought from Village Honda through Dave

Service was fantastic from beginning to end. Highly recommend purchasing a vehicle from these guys.

Been taking the ol' Civic here for a decade and have never been disappointed, ever. Great team, and great service.

The best Honda dealership in Calgary by far. Friendly professional staff in a clean, modern centre. Love the free car wash.

Would like to personally thank Randy Bowie for selling me the best car I’ve ever owned. He helped me find a great choice that served my needs and fitted my budget. He never pressured me and was incredibly helpful throughout the process.

Just in getting some winter tires and couldn’t be happier with my choice in car and dealership. Very friendly place!

Very nice dealer, the best sales team, very profitinal, orginized and polit.
The show room is very clean and orginized. I highly recomend this dealer ship to my family and friends.

I was looking into new cars, to replace my 20-year-old vehicle. The sales representative, Randy, was extremely helpful, providing me with detailed information on the various models and showing me how the features worked in the vehicles in the show room. The test drive was helpful, since I was able to drive wherever I wanted for as long as I wanted, allowing me to check for fit in my garage and get a feel for driving in my familiar neighbourhood.
After test driving other vehicles from other dealers, I eventually chose to purchase the 2022 Civic. At delivery time, the delivery agent, Hans, was very thorough and helpful. He went through all the features and setup for the new vehicle, checking to see if I had any questions at any point. He also replaced the old rusty bolts on the license plate holder of my previous vehicle which I had transferred to my son.
The finance agent, Jeff, provided me with information on the various add-on packages which were available. He described the value of each, but left it to me to decide what I wanted — no high-pressure pitch, just good information.
Overall, I am happy with my experience in purchasing a new vehicle from Village Honda and would recommend them for anyone else looking into new vehicles.

The Village Honda team is quite friendly. I had the pleasure of working with Jesse and Max. They worked with me to get the price I want and had me out with my car within a few days. Would definitely recommend a visit there in your car hunt.

Even though I didn't buy from this dealership, the experience was great! Hala was great helping me out with my questions and special circumstances.

Truly a great dealership, I would highly recommend! The staff are all super nice and welcoming. I just purchased a vehicle with Dave and Peter, who were very knowledgeable and made the whole process quick and easy.

Always a positive experience at Village Honda! If you want the best automotive experience in the Calgary area go to Village Honda! I would highly recommend them. All of their staff in sales, parts and service are experienced, personal and accommodating.

Hans was very attentive and detailed in providing us a rundown of our new vehicles' features. There were so many things we would not have known if he was not so thorough!

I’ve bought 3 vehicles from Village now, and each time their departments continue to impress! The professionalism starts at the top, with Chris, the GM, and that attitude has shown across the rest of the branches, sales, F&I, service, etc. Polo sold me a car recently, he and his peers worked extremely hard to make a sale that worked for me, and when a minor miscommunication happened surrounding the delivery, they all took care of it including making sure there was no extra effort required on my part. Mistakes can always happen, it’s how they’re addressed that show how much a company is willing to go the extra mile. Once the car needs servicing, a quick shoutout to Rehana’s gang in the service side as well, I’ve dealt with her for years, and will also go above and beyond to ensure the services are completed properly!

Very happy with ALL my experiences at Village Honda, and they’ll keep getting my business!

Excellent experience with Rick at Village Honda. He was so courteous, very forth coming with all the information and very pleasant to talk to. He made us feel very comfortable. We are so glad that he was our salesperson. In all, a very genuine, down to earth human being. That matters a lot to us. He has amazing energy and enthusiasm for cars and driving and that communicated to us.

Who else hates going to a dealership to buy a car for fear of the "car salesman"! From the moment we walked in to Village Honda, to the moment we drove away with our vehicle, Karim took such great care of us. From the receptionist remembering my name, to the finalizing of the sale with Max, we experienced nothing but exceptional customer service. Absolutely amazing experience at Village Honda.

The whole place made me feel welcome and looked after, really made the car buying experience enjoyable and memorable, and Michael Bovak was an absolute joy to deal with. Not pushy, incredibly knowledgeable, would highly recommend

Village Honda was AMAZING! I can’t say enough of good things about the staff and the service we received when purchasing and picking up our new CRV! From Lee our salesperson right down to Hans the best product experience person! They delivered exceptional customer service! Even the general manager Chris made a point to come and ensure everything was done smoothly and right! I will for sure buy my next Honda with them!

So happy with our new Honda CRV from Village Honda in Calgary! Thanks so much to Chris and his very professional team. Karim was great to deal with; patient, listened to our needs, and didn't pressure us once. When they didn't have the color we wanted on the lot, they made some calls and it was there! Hans knows his product inside and out; learning all the bells and whistles was a snap! Overall, was a pleasure dealing with the folks at Village Honda and I'd highly recommend them to anyone looking for a new or used car. We look forward to many more years of great service! Thanks to all!

Karim and Ahmed went out of their way to make our experience memorable. Did not feel pressured to buy, and they are committed to excellent customer service!

Excellent service! Hana always bends over backwards, goes above and beyond exceeding expectations. Great experience. Highly recommended!

Thank you so much to the Village Honda team for helping me over the past few weeks! I absolutely love my new CRV! Thanks to Sam for answering all my questions and making me feel confident in buying my first car! He was super helpful and friendly. As someone buying a car for the first time, he made sure to answer all my questions and was very reassuring. I know I made the right decision! A big thank you goes out to Hans as well. Thank you for showing me in the ins and outs of my brand new car! It was very helpful to go through the different settings. You made the day extra special and I will not soon forget it! Thank you as well to Vince for promptly responding to all my questions and concerns as well as providing me with important insight and information. I would highly recommend Village Honda to anyone looking for a car! The team will make you feel comfortable and at home while answering all your important questions and guiding you every step of the way. Thank you all!

Amazing service from Michal Bobak from Village Honda, 100% recommend. Friendly and supportive service. Best Honda dealership in Calgary.

Overall experience was pretty good. Michael H, Ahmed, Peter and Vince were very helpful. Thank you guys.

Annica was a helpful and pleasant customer service agent and our CR-V is highway ready! Thanks.

Very great people the service they give me and my wife was excellent and I will recommend anyone to go village Honda if you a looking to buy a vehicle

Great dealing with Paul again, everything from Ryan with Internet contact, Peter in finance, all professional and made it a pleasure to work with. Thank you.

I am only giving Honda 1 star because there is no option for absolutely the worst scam artists out there. I approached Village Honda December 3. I informed them of my bad credit but they assured me they would try their best with the banks to get me financed. I waited almost 2 weeks only for Peter to ask me for my bank statements to provide to the bank. I provided 2016-present. The following Monday (2 weeks exactly to the day I went in) they informed me the banks declined me and asked if I would like to apply for “in house financing” I said yes of course. Rick from the financial department in head office approached me yesterday informing me they could finance me. The purchase price is 16,900 plus gst, he quoted me 8.5% interest rate @ 5 years financing plus $75.00 monthly profit fee plus he wanted me to payout $2999.00 at the end of the 5 year term. So basically on top of the full purchase price plus %8.5 interest rate Honda wanted me to pay $7499.00 extra. Rick said he had to leave for the day so he couldn’t answer my questions till today. I asked why am I being overcharged and he responded because your credit is bad and claimed %29 is the going rate for the banks and provided documentation from Td. I asked isn’t it illegal to charge %29, I also asked him if that’s why they have to call it “$75.00 monthly payment fee” and “$2999.00 payout fee” at the end of 5 month term and of course no response to the actual question just blame towards myself because my credit is so bad. Not to mention it’s people like you and dealerships like yours is why I am in this position in the first place (I am going to post his reponses so you can see for yourself how Honda’s staff treat people and rips them off) I have to add that the documentation from TD he provided for me was incorrect, he applied for $8000.00 more than the purchase price so obviously the banks are going to decline me. My friend referred me to Honda but after clarifying with her again, after I talked to Rick, we’ve discovered they did the exact same to her. I also contacted other dealerships, my bank and did research and it is illegal to charge %29 for car loans, the dealership negotiates the interest rate with the banks which is split between them. Which also means the dealership is just the middle man and I highly doubt they are paying the banks the average rate of %4.99 so therefore they come up with fees like monthly fees or payout fees at the end of the term and hike up that interest rate they are already making money off of. They also hike up the purchase price/loan or add hidden fees so the banks decline you and waste your time making you believe they are the only option. You can negotiate the interest rate. Please check your documentation before you sign over your life. These people prey on people with bad credit, vunerable pushovers and people that don’t do their research. How the hell does Honda or any dealerships like these sleep at night!?

Only Service Advisor you should be talking to is Murray Haskayne. He is very knowledgeable and truly knows what customer service means. Others are useless.

Had to wait 20-25 mins just to get checked in. They were busy and I understand that but it was just frustrating that was all. I was checked in by a guy named Russell, super nice guy at first but don't be fooled. I have a mechanics background and my family used to own a repair shop once upon a time. Russell was overselling everything from timing belts and valve clearance adjustments to fluids and filters. I approved of some of the work as I don't have time to repair my own vehicles. But it was more of the way he was explaining the work performed. As he was talking on the phone I now know, that he does not have the proper knowledge. How do you have someone there that just BS's his way to sell work? Honda, should really educate your advisers on the way you sell work. The only thing he got right was the Air filter replacements, but that is not that hard to explain. Please don't oversell your work and if you do at least have knowledge and don't BS other people. Money is tight and It's tough out there, don't make it worse.

Would highly recommend Village Honda. Hana/Lana and team provide an excellent experience. I traded in an existing vehicle for a CRV and appreciate their patience throughout the process and level of professionalism. Both were very organized and responsive to needs. They have delivered everything I asked for and then some. Thank you!

Rating:
1. Dealership's the ability to give customers an appointment. (10)
2. Service advisor's promptness. (10)
3. Service advisor's ability. (10)
4. Overall performance. (10)
5. Was the vehicle fixed. (10)
6. Promptness.when promised (10)
7. Explanation of charges. (10)
8. Quality of work. (10)
9. Overall satisfaction. (10)
10. Definitely will return
11. Overall experience met expectations

Review comments: The dealership listened to my concerns and speculations (ABS, VSA) and inspected the vehicle in multiple ways in their repair order. It turned out that the vehicle needed 4 wheel alignment service. The repair visibly improved the vehicle's steering stability that I could feel the difference while I was driving back to home. Thanks to the advisor, Mr. Ng and the technicians for sharing inspection results in the service report.

I've previously been happy enough with village Honda, this last time I was not. I was told twice it would take 4 hours for the service. It took 6. The $260 service ended up being $475. There was a crack covering about a third of my windshield, after they were done it went across the entire windshield. No mention of this when I picked it up. I emailed them with my concerns and more than a week later they haven't bothered to respond. Pretty bad customer service to not even address my concerns. The one concern i actually had wasn't even fixed. They couldn't find what was wrong and offered my another expensive package to try to fix it. Just pretty disappointed. Probably won't be headed back here for service.

Thank you to Russel and service staff. You looked after me very well and did the service (out of province inspection) in better time than expected and even had time to help me learn how to use some of the features of my Honda Clarity. Even though I had to buy my car in another province, You treated me like I mattered. I will be happy to recommend you to friends. I already recommended you to People at the registry office and a few others, that I met in parking lots, commenting on this Rare car. I was also impressed that you called me to make sure I was OK after your shuttle driver commented to you that I was pulled over at side of the road. I am surprised that she would have even noticed that it was me and that I had just left your dealership.
I am very impressed.
Bob

Collette, our service advisor, was A-plus! She was knowledgable, efficient and took great care of us! Our technician did a great, factory trained job. Most importantly, We believe that we were encouraged to have ONLY necessary work completed. We absolutely love this Honda dealership and their A+ service department.

Village Honda was the place I bought my Honda CR-V lx 2018 model in white. Shawn the manager took care of us and gave us wonderful customer service. He was knowledgeable and efficient. The colour I was looking was in stock with them. I trusted him and bought it right away. It has been just a day but I am happy with my purchase. I would send my friends and family to Village Honda if they need a vehicle. I had shopped for this vehicle elsewhere too but they weren’t professional.i had good experience at Village Honda

Went there asking for the extended warranty price for a used Odyssey, the financial manager was really helpful and friendly.
A really positive experience.

I recently had my Civic serviced here and it was fantastic! It was a simple oil change and air filter swap but it was fast efficient and I got a car wash also! The service rep.was excellent in checking me in upon arrival with a fairly accurate time estimate for the completion of the work. The lounge is large and comfortable, daily news papers and lots of refreshments. Once my car was done the service rep.promptly found me and went over everything completed and provided a detailed overview of the general inspection results. Overall great service department! Very easy to get an appointment (made it the day prior to my visit), and fast friendly service!

I like the services privided by Village Honda. Have tried other honda dealerships in Calgary too but found Village Honda the best for services, parts and new car prices. If you are in the market for new car, i would recommend contacting Lee Gogel. He is the best guy i have met in a car dealership in North America. Gave me the best quote for a new CRV which no body in Calgary could match. Also offered me a loaner car till they get the stock with the trim and the color i wanted. Never forced me to buy when i was shopping for the car. I had already done a lot of research on 2018 CRVs so he gave me keys to test drive and gave me enough time to experience it. Will always deal with Lee when ever i am in the market again for a new/used honda car.

The car I liked was on the internet and I had expressed interest. Although a deal was in the process with another buyer, I asked to be contacted should the car again become available. Shortly afterwards I was called and this was the case. They made it easy to put a deposit on the car until I could view and test drive the vehicle. A deal was made and they made Rick made sure the little things on the car were up to excellence before I picked it up. He communicated well and frequently to keep me in the loop as we were several hours away. I would highly recommend this dealer and Rick to any friends.

Super bad service.
This dealership must train parts department to respect Honda customers not open the phone line when contact them and hung out after a minute without saying anything.
Not recommend to deal with this dealership at all.

Of my several purchase investigations, on average the sales experience was 'OK'. It didn't do anything terrible like sending spam, or harassing you to buy, but it also didn't do anything great.

Got a 2018 pilot for a great price. Our salesperson Hana was terrific. The car was prepped and delivered within a few days. We never felt pressured or rushed. She was able to answer all our questions about the car and was very helpful! We would highly recommend Village Honda and Hana.

BEWARE. Village Honda is not trustworthy at all. I’ve been through the ringer with this dealership. On May 13/18 I invested $20,000 on a 2013 Ford Escape. I paid for it and within half an hour of me driving it off the lots there’s been huge issues. Huge issues that they hide on a $20,000 vehicle! My dad moved out of town so I’m on my own for car shopping. I’m a single independent woman, who know little about newer vehicles and unfortunately these guys have made me loose faith in humanity. I trusted them. They screwed me and as the months have passed more and more has come to light and now they won’t even return phone calls or book me an appointment with a manager.
The Sync system went black and they told me that my iphone6 was messing with it and that I needed a new phone. After 2 overnights without my SUV and it still not working, I took it to another dealership and there was a recall on it for that exact issue! Then within 2 weeks of purchase, the vehicle was dying constantly. I was getting it jumped every few days. I took it to Advantage Ford and the tech there told me the battery was sold to me at 30%. It wouldn’t even hold a charge. So Village reluctantly paid for a new battery. I live downtown and driving slower and over speed bumps I could hear a slight klunking in the front of the vehicle. I was told to not worry about it and that I’m not used to a newer vehicle engine sound. So I trusted that. After 5 weeks of owning it I saw my dad, he got into the SUV and instantly commented on the klunking. I called Sean Ochosky (sales manager) at Village again, and he raised his voice and said that at some point I have to take vehicle ownership responsibility. And that my dad doesn’t know anything. I raised my voice back and made sure he knows that my dad is a licensed mechanic 20+ years, licences airplane mechanic and one of the best turbine engine mechanics. But it’s not my dads problem to fix it, it’s theirs. So I had to bring my SUV in again and sure enough, the ball joints were worn down to nothing and it was a $300 fix. And another 2 days without my vehicle. By this point I have invested every day off dealing with this for over almost 2 months. No compensation. I just bought new tires for the SUV because yes, it was sold to me with absolutely no tred. I had taken the vehicle to KalTire, Canadian Tire, and Mr. Lube. All who suggested I get new tires as soon as possible because of the condition of them. When I had new tires put on at Mr. Lube they informed me that these jerks sold me the vehicle, which is a 4 wheel drive super charge engine, with 1 totally different tire on the back with different tred. Which is pretty serious. Because that messes with the drive train. And on top of it, that rim is completely bent. So I’ll need new rims too eventually. Now I’ve owned this vehicle for 4 months and the drivers side door is broken, the silver Ford decals are coming off on both sides. The plastic that goes around the window and the piece that goes around the wheel to protect the paint are all coming off. It’s literally the biggest disappointment of my life. I saved for 5 years to buy my first expensive investment vehicle. At this point I will not deal with Sean Ochoscky because he tries to mask all the problems and always tells me that there is no problem. When every time I’ve been right and legit about my concerns. I have now spoken to the sales manager in Service Chris Robertson, who was helpful at the time, and I explained my case in detail, he told me that he would give the information to someone higher up who can help me. And NO ONE HAS CALLED ME and it’s been a month. I’ve been more than patient. Kind and professional. Emotional at times because I feel like they stole my $20,000 and this vehicle is worth $10,000 at the very most. I want to trade it for another one because I do not trust it and this entire horrible experience has taken away from my “special new vehicle purchase”. Now it’s a burden that’s costing me so much time and money.
Next I call AMVIC and see what they can do to help me.