Virgin Plus

I came to Calgary last August and needed a new phone line. Michael Pe Benito was very informative about my options and made it a painless and smooth experience. Hats off to him for the great service!

They were good at getting you on board, and when you have any service issues, they refused to offer any assistance and sent you to at automatic customer service.

Michael helped me set up a new account and he was amazing! Incredibly friendly and helpful. Thanks Michael!

Today I went in to get a new phone as I had broken my old one, Michael was awesome and made sure to help me out with a better plan and quickly setting me up with a new phone! Above and beyond customer service today

The store was empty except for 1 customer and they had 2 staff. I stood behind the customer and waited for a while and neither of the staff even looked in my direction or gave any reassurance that they would get to me. Both of them were engrossed in listening to the customer share tangents about her electronics, she wasn't even making a purchase and they weren't helping her look anything up on their system. Terrible customer service.

In general, Virgin as an operator is good. But the customer service and experience of this place is really bad. I don't usually give bad reviews but I felt disrespected and offended by the people who ran the place.

The lady that helped me (Lorlin) in store was great (5/5) but when I got home I realized I needed to call them and ask a question. When calling they would pick up and immediately hang up (while in the store I also saw them doing this to someone that was calling). Really annoying! Allow the caller to leave a voice message or put them on hold rather than hanging up.

Was in store yesterday with my sister and saw them pick up a ringing phone behind their main desk several times and hang up without saying anything to the caller. Fast forward to today and they’re doing the same to her as she’s trying to get through to speak to someone. Just seems like bad customer service here in my opinion…