They open the shop early for me when one of my machines broke down and I needed to get it fixed ASAP! Because they didn’t have any appointments available, they had one of their staff open early to fit me in… now THAT’S customer service!
It takes the team a DAY (or less) to do what other shops would take a week to complete. On top of that, their rates are comparable to other shops in the surrounding area. I think it’s fairly obvious why I don’t bother with anyone else at this point.