Walter C. Mackenzie Health Sciences Centre

Brought my mom in law for her endoscopy procedure. She was scared as hell but the staff were so kind and patient, from when we entered the waiting room all the way to when she was discharged.

Bonnie Monteith
Medical Secretary, Faculty of Medicine & Dentistry - Surgery Dept Was very rude and when I told her sure I want to book an appointment she did not book it, instead went on a whole rant about how I don’t sound sure. Based on a phone call it’s not up to her to make that decision, you should never speak to patients like that. It was the most unprofessional phone call I received from a medical department, get some proper ethical training Bonnie.

It started off great! Friendly doctors, staff that put you at ease, and help when necessary. But I started to feel like a bother from the operating room on. The surgeon was substantially less than pleasant, and after the surgery, the night nurse wouldn't let me sleep not fully comprehending that I was exhausted from not sleeping due to pain prior to surgery and after. It wasn't an optional procedure, I was in pain and hadn't slept for almost 44 hours. Finally, I was repremended for taking my regular meds that I needed to take. A second nurse came and told me why but there was no mention of it prior. No discussion as to why I shouldn't before that. I couldn't get discharged fast enough. And finally came the visit there for another issue days later that may or may not have been related but was potentially an emergency as well. Online wait time was four hours. Triage told me twelve hours. I have a hard time believing that online wait times could be so different than actual wait times. Calling didn't produce any information whatsoever. Had to spend almost $100 on cabs to go there and a different hospItal for treatment.

In Emergency, great staff who provided good explanations and good care. Transferred to Mazankowski 5A5 unit where he remains for pending heart surgery. Wonderful, informative staff, on this unit, giving great preop teaching. Adequate visitor parking. Clean, tidy hallways, rooms and public cafes and washrooms. Pleasant visitor information attendee who gave great directional service.