Other than appointment time windows for the initial assessment being quite long, great job. Didn't force us to go through long explanations or pitches, answered questions about the rebate program, the windows, and brought a showpiece sample to show the construction. Dealt with communication clearly and pricing clearly.
Julian provided a great presentation, during a home visit, went over the several windows and two doors we were replacing. The ordering, installation and payment processes all went very smoothly and we are very impressed with the looks and added comfort in our home. Thank you Julian for your attention to detail and having the pleasure of meeting your family. Blessings, Gordon & Marj
The product itself (windows) are great. The installers did a good job doing the install (despite the constant marijuana smell from the one installer), except when it came to the 5 front windows. They were not measured correctly so they were about 2" to short so they hid the gaps as best as they could. On the outside they installed a piece of 1" tall sheet metal to hide the gap, and on the inside the casing did not come down far enough to cover the hole cut into the dry wall so they tried to fill it with silicone (looks Poor). I contacted the salesman showing pictures and proof, but he was unwilling to come down and look and see for himself and said the there is no warranty claim and refuses to acknowledge that a mistake was made or to try and work it out. They installed 15 windows 10 were perfect but these 5 (all identical for the bow) are short. Great product, poor customer service. All though the owners comment below says the sale rep has done everything. He has not. He refuses to come down, look and discuss the main issue.
Excellent job from Weather Pro! They met all our expectations including the price. We were so worried that the installation of our new windows and doors will be a full on renovation project, however it was fast, clean and very professional! Exceptional service! Thank you Weather Pro!
The team at this company was very friendly and professional. They arrived on time and completed the installation quickly and efficiently. The quality of the work is excellent, and we would definitely recommend this company to others
We were very impressed by the human touch during our window replacement. The team was easygoing, attentive, and the final result exceeded our expectations.
Worst experience I don't recommend anyone almost 3 years not finished my windows.emails to head office.no action, very disappointed.these are my living room windows.
The window installation team was detail-oriented and thorough. They made sure we were comfortable with the process and left our home in great condition.
I recently had WeatherPro repair my windows and I was very happy with the results. The technicians were friendly and professional, and the repair was done quickly and efficiently.
The service was prompt and friendly. The technician arrived on time and worked quickly to fix the issue. I appreciated their professionalism and would definitely use this company again.
The new windows in my home are truly a game changer. Not only do they look great, but they have made my home so much quieter and more energy efficient.
From the initial consultation to the final installation, this company was a pleasure to work with. They provided excellent service and a great product.
They did an excellent job with the window replacement, The price quote was lowest of the bids, I have used them in the pass and will continue for future window replacements.
We are happy with the work and windows we had installed. The company was professional and responsive. We did have an issue with rattling on two very large windows which the company was happy to remedy.
Everyone I came in contact with were super nice. Their prices were less than other companies I got quotes from. Their products and the work they did are excellent. I would recommend them 100%
Installation of our new front door and windows for the whole house went very smoothly! Installers were very thorough and any issues were handled immediately! We are very pleased
Seems like quality work. Installers were very knowledgeable. Arrived as expected. Took good care of property and cleaned up well after the work was completed.
The installers were very professional and did a great job. The installation was scheduled for 2 days and completed the job in one day. They stayed until 6pm to finish. I was quite surprised and pleased when I came home and saw both doors installed.
Our house desperately needed new windows and we couldn't be more pleased with the end result. Weather Pro crew was amazing and surpassed our expectations.
I selected Weather Pro based on presentation and quality of product, and they did not disappoint! They were very professional, completely engaged, and answered any and all concerns throughout the process. I will enjoy my windows, front and patio doors, for years to come.
Great company! Very prompt and courteous service. Vlad and his team are great! Always there for questions and concerns to be handled in a prompt timely manner. If you need windows look no further! Your quest ends here!
Excellent service! This company has been in business for many years and they are experts in their field. This is the second time I'm doing business with them and I highly recommend considering them.
From the first phone call to completion of the work, I had exemplary customer service and workmanship. I would highly recommend Weather Pro to anyone needing window replacements.
We are satisfied with the windows we chose from Weather Pro. We're really happy with Alex on his installation experience. We're very pleased about how we cleaned up and hauled away all the debris, like he was never there.
This company went above and beyond what I was expecting! I'm extremely pleased, you wouldn't have known anyone was even in my house! They cleaned up every bit of debris inside and out! Covered all the furniture! I was impressed! We LOVE our new windows! Such a huge difference
Weather Pro has a very good product at a reasonable price. And I will say they have very good installers, fast and very professional service. Would highly recommend them.
So happy to choose this company, they have the best customer services, installations and wonderful made with the best quality materials. Really worth the price with fast installations.
Very, very happy with my windows. These guys did an awesome job. The craftsmanship was impeccable. The guys were always on time, and out of the 4 quotes I received from different companies, Weather Pro was the best. Highly recommend!
Just had new windows installed and everything went perfectly! Installer was on time, professional, completed the job quickly and cleaned up everything after. Windows look beautiful! We could not be more pleased. Will be calling them to complete our final set of windows sometime later this year/ early next year!
Our new windows are beautiful! The installers were professional and courteous. They cleaned up after they finished the installation. I would definitely recommend Weather Pro.
We love our windows. Great service and a great price/value. We immediately noticed better energy efficiency and lowered the outside noise level. We were so satisfied that we used Weather Pro again on a second house. Highly recommend.
A great experience from beginning to end! Great sales representative that provided the best options for my door purchase. Really happy with the finished product, the color couldn’t be more perfect. Installers were excellent, very pleased with their attention to detail and the clean up that they did when the job was complete
We had all the windows in our home replaced and a new door installed. The process went smoothly and everything looks amazing! Prices were very reasonable as well!
Good product and installation. Poor moral compass The "Regional Manager" was doing door to door and so I figured I'd humor the process and get a quote. Pricing, although high, was in line with what I figured he'd say and with my new business doing alright, I figured I could do the financing and just make it go away. The interesting part is that they put it through the financing without giving me ANY details and even without sending me any statements or loan details. My naive state had me paying a rate of $4.09/daily for interest. I never even knew that was legal. Had I of made a 50% payment of the principal, that per diem DOESN'T GO DOWN! I paid off the balance and it took 3 days to apply so guess what, FINANCEIT takes $12.27 extra, Pay that and it takes 3 days to apply, see the trap? Have to call and pay via credit card to make it go away. I called the company to try to figure out how to make the lump sum payments and started finding all this out. So, good product, installed well but very shady business practices. Whatever it takes to make a sale. I have rated conservatively at 3 stars. Buyer be AWARE!
1/ this is not a real location. It is a “virtual office”, not a showroom as their salespeople claim. 2/ this company, once they have your money, will show up when they feel like, install when they feel like, and you can forget about getting any warranty work. 3/ it is believed that they have stopped operating in the Edmonton area, as all of the sales people and service people have quit due to not getting paid. 4/ RUN, do not walk away from these scam artists.
We have many companies come out and look at installing (new cuts outs) for adding windows into our home. The sales rep seemed very upfront and professional, but that is where it has ended. Was told verbally and over text by the sales rep that we are able to take advantage of the goverment rebate, bonus!
Day 1: final window and location measurement inspection. The two installers seemed very nice, one spoke very little english, the other was ok, they took measurements, even down to the size of casing that was currently in the house.
Install Day: Was told the installers where going to be on site between 9-10 am, they showed up shortly after 8 am, not a big deal. My wife was home to allow them inside, they seemed to be very professional and respectful to my wife, bonus! I got home that night from work, first thing i notice is that the casing is not the same, no where even close to the stuff we have in our home, it is very std casing and which can be found a home depot, lowes, etc no problem. My wife shows me the windows and how the one opens etc, and well right away the hinges break. I take a few pictures and send in a service request with pictures. I call in the pay the balance owing, and ask about the goverment rebate, lady tells me we dont qualify. I said oh! The sales rep told me in person, and also over text we do! She said he is wrong, i said ok, well i am not paying the balance owing, she said i have your cc number and that i will run the number. Go ahead i said, i will call the visa (bank) and advise them that fraud transactions have happened from this company and that i would like to appeal.she said you cant do that, i said sure call and i most defiantly will as your company is selling and offering product which i agreed to with all the facts in front of me.she said i will call you back tomorrow first thing. Next day: lady calls me back and said we calculated the amount and how would i like the payment made. NOTE: cheque received and cashed!
Weeks later, i decide to call in to find out if the service department got my request! They did and parts are order.about 2 weeks later i got a call from the service department waiting to book a appointment for the repair.perfect! Appointment booked for dec 21/19,9-11 arrival window
4 weeks later - service call day - Sat Dec 21/19 1 pm comes, no show, i tried calling manytimes, no answer. Have been calling since many times and no answer or call back.
I have not issue deleted this review, when and if the product is repaired and no issues. But still not repair and have issues!
Over all i am extremely disappointed in the lack of customer respect, lack of not giving a F, etc.
I would not recommend this company!
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