Westend RV Repair & Services

Westend RV was quick and accommodating to our immediate need regarding our trailer slide-out not retracting. It was a rather unorthodox issue, but they were able to pull in multiple team members to tackle the issue as we were on a time crunch. I highly recommend Westend RV as they are friendly and attentive, and they are upfront and reasonable about their costs. When I am around RMH again, I will definitely take a stop by as they have almost every accessory you'd need for your camper!

I went in for a quote to have my trailer siliconed after being professionally wrapped. I was told $300 and it came with a one year warranty, so I decided to move forward. I spoke to Rene on the phone and he seemed reasonable and fair. When I went to pick my trailer up, I was charged $566 and read right on my bill that the warranty covered only the silicone, and did not guarantee it wouldn’t leak. When I questioned the cost increase, I was treated rudely by an endogenous woman at the front desk who said “I knew this would happen”, and stormed out of the office. I paid the bill in full, which I wish I hadn’t but they had my trailer so I didn’t have much choice.

I was told tape would be used and the finished product would look polished and clean. It was sloppy with finger smears and drips on the windows. In the days that followed I looked more closely and realized I could have done a better job myself and saved a lot of money. I called a few days later to talk to Rene directly to try and make it right, but he was unwilling to offer any solution, was extremely rude, took no responsibility, and then hung up on me.

Take you business elsewhere, he’s a crook.