Best Financial Institution in British Columbia reviews - page 4

We’ve dealt and currently dealing with Roshan Jaswal of RBC and he’s amazing. He’s knowledgeable and able to work with us to what best works to our best interest. He replied to emails promptly. We are just regular people but he made us feel very...

Great service from loans to front desk to tellers. Best customer service I've experienced with my banking; personal contact and follow up and solution orientation are superb

The overall wait at this branch is usually pretty good. Kaveh is good at his job, he handled my frustration with fair and quick solutions. Give this guy a raise!

I wanted to take a moment to express my heartfelt appreciation for the outstanding service provided by Daniel Isaac Kroeker and Mei-Ling Hong at the NBC. Their professionalism, kindness, and dedication to their work have left a lasting impression on me...

After visiting this branch once it’s clear why they have a 2.7 star rating. Enough said

Worst customer service. They don't even want to serve you. Was in yesterday and had two girls pretending wickets were closed during a line up and kept pointing at each other to serve the next person. So many other issues. This location...

This bank has always been understaffed and inconvenient. The new atm withdrawal limit is only making this worst. My card limit should determine what I do at the atm. Not the branch. I have always been able to do the majority of my business thru...

I tried to exchange some HKD but they arbitrarily decided to not accept the $20 bills in particular because they couldn't find it in their decrepit book. They made up something about it not being in circulation but all of it was purchased at the...

I had a wonderful experience in this branch. I was welcomed well by the lonsdale branch costumer service and they were fast in doing what I resquested. I then had a quick meeting with the assistant manager, Sharhzad, she was very professional and...

Worst RBC branch I have ever been too! Most of the staff should be fired including the branch manager! They have no idea what they are doing and could not handle a straight forward deposit! Kept me waiting for 30min and the useless teller just kept...

I came at 11: 40 am and it was lined up to the door. Came back at 12: 02, Lunch rush, and they have two tellers on.lined up out the door again. They need to bring back the business only teller, Businesses can't afford to pay employees to stand...

Took money out of my account and when i called the bank couldnt give me a straight answer on why, so the worker escalated it to someone else that was supposed to email me and now i haven’t heard back in over a week.the workers are incompetent and the...

Couldn't transfer my money to my other accounts at the teller, forcing me to log in online at their computer. Bootleg af Edit: Was told why are u here at the teller to withdraw, sorry didnt know there was a rule I shouldnt do that, thanks Helena...

Carmilla's poor attitude in handling customer issues is appalling. Absolutely not there to resolve your issues or to help you except to iron wall any discrepancies. Very greedy bank and terrible customer service.

If you are only able to go to a teller before 10: 00am this place is always understaffed. Be prepared to wait at least 1/2 hour in line. Not the tellers fault, but management.

I am trying assist my mom and reschedule an appointment as she is in the hospital and there is no way i can reschedule witout talking to a person. This is ignorant of RBC TO FORGET ALL ABOUT PEOPLE WHO DONT HAVE A COMPUTOR OR KNOW HOW TO USE ONE.

Their phone number has never worked!

I have told them and I told other people on the 1 800 numbers too.

We have been waiting for our discharge papers on our mortgage for over 2 yrs.

Who runs a business this way?

Haven't been long since signing up, but the experience thus far has been one to model all others on. Quick and knowledgeable assistance when needed, and perks you can hardly believe!

Tammy and her team were able to work with us to get our mortgage approval in record time. She helped us to get the best rate available, answered all of our questions and were very responsive.