03 January 2024 5:51
Dealt with Reg Bergman primarily over the last couple years and his customer service is excellent. I will never use Amazon or big box stores again.
12 November 2023 13:01
I am very disappointed with this company! If I could, I wouldn't give it even one star! My car's remote ignition wouldn't connect and the first time they did a quick check and said it could be fixed and asked me to make an appointment. I made an appointment and paid for the service and it was fixed at that time. But a week later, I couldn’t connect again! I went back to them again to determine what caused it, and they said they didn't know! My remote ignition system is not their product, they can fix it, but they don’t know why? ! Is this a joke? I was only given two options. One was to make another appointment and pay for the repair again. Then it might take another week, and then I might not be able to connect again! Or purchase their remote ignition system and they can provide installation and warranty! Do they think I'm a fool? ! Can you solve the problem but don’t know the cause? ! Just trying to get me to spend more money on their remote ignition system! I am so disappointed with this company!
02 November 2023 2:05
Best place for your electronics needs, been coming to this store since I was 8 years old and they never disappoint. Excellent staff!
19 October 2023 16:29
Came in as a walk-in. Store is nicely laid out and it’s easy to find what you’re looking for. My wife and I were assisted by Jeff. He was very helpful in providing us with the info we needed to make an informed choice as to the sterio controller we wanted. In addition they were not only open on a Saturday but were able to install it same day. We got quality service and didn’t feel pressured to purchase anything. All in all great experience. Great salesman. Will definitely come back in the future.
13 October 2023 9:20
10 STAR SERVICE FROM JEFF TODAY!
We bought a compustar car starter from Jeff 2 years ago. It was great until recently. We went to Advance to get it checked today and we were happy to see Jeff was still there. In conversation he told us he has been there for 16 years. He began charging it, tested the system in the car and discovered that the battery in the hand unit wasn't working. He looked up our bill and it was within 3 years so it qualified for replacement. He said other places only gave one year. He quickly set it up for us. We were thrilled that we didn't have to buy a new one. He also replaced the batteries in the one way starter of ours. We decided that anything we need, we'll be getting from Advance and Jeff! He was also awesome when we bought the first one. We had to park down the street and he happily came to the car to set it up!
We highly recommend Jeff and Advance, if you want superior Service!
A big thanks to Jeff, and the staff who were all so kind in making sure we were comfortable while we waited.
07 October 2023 15:14
Jeff is very knowledgeable and very patient when explaining music systems. He helped me with upgrading London Limos fleet music systems.
Thank you for his generous discounts.
24 September 2023 14:31
I have shopped at advance for nearly 30 years since I was into car audio competitions back in high school and have spent 10s of thousands of dollars there through the years on everything from high end home audio, to big TVs, and obviously car audio

Just prior to the whole lockdown chaos I had a new Kenwood head unit installed in my truck with the extras to ensure all the factory features still worked, another $1500 bill, and have had nothing but issues with it. Android auto randomly disconnects (and suggests connecting via the cable when it already is) and the deck will completely loose power only to come back on a few seconds later. Imagine how annoying that can be when you are in heavy traffic and relying on your maps to get where you are going.

Long story short, I was TOLD over and over again that they would make it right. I got tired of following up so here I am with a stereo in my truck that cuts out intermittently every time I go somewhere, $1500 out of pocket and will need to pay someone more cash just to put my truck back to original. $2000 lesson learned.

Why 3 stars? They still have a great selection of equipment and the staff there is typically pretty knowledgeable but like many others have already stated, the service over the years seems to have fallen off.
20 August 2023 16:35
Friendly courteous staff reprogrammed my car starter swiftly and affordably. Great service!
13 June 2023 16:13
Great sales staff knowledgeable on audio and visual equipment. Were very helpful in my perchance.

Did asked the sales representative to get back to me to c which sound bar would b compatible with my audio and video units.

Still haven't heard back
16 May 2023 10:04
A special shoutout to Jeff Bazylewski for fantastic service and great advice. I showed up at store opening, upgraded and auto deck and back up camera in an older vehicle. Same day install plus excellent product knowledge and service. Thank you Jeff. Michael D
27 February 2023 17:43
Jeff & His Team took good care of me when I needed my car remote starter resynchronized. They efficiently got right to the bottom of the issue and solved it without much time. Thank you! I'd return to them for their knowledge without hesitation!
15 January 2023 15:06
We had difficulty finding a place that would meet the needs of our manual Volkswagen. Jeff went above and beyond to ensure we were treated with good customer service! They spent the day figuring out our car and were eager for a challenge. Thanks!

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