Best Buy

The staff selling cellphones wasted 1.5 hours of my time. The staff is not knowledgeable or informative. Changed my phone’s plan when I specifically asked them not to and then realized that they couldn’t fix it. Now I have to wait 2 days for the provider to revert it back to the original plan.

Young lady working geek squad nov 21 was all by herself. Very busy and she did a great job managing all the people and was able to answer any questions people had.

Update: Shortly after Best Buy's reply, I received an email apologizing for the delay and provided a key for another title. While it is not the same title, I appreciate the effort in making it right. Pleeeease make this process simpler for customers.

- Original 1-Star Review -
Was supposed to get a Starfield for free for my Ryzen 7800X3D processor. Never got the code. Live support told me to go to store, and store hasn't be able to resolve. It's been over a month and a half and still waiting.

I literally called yesterday to check if they have a display of a laptop I was looking for, and the customer services said surely they do have on for display. It took 45mins to get this store, found out they do not have the model for a display. Wasted my time and gases. Please train the employee properly so they understand what they are telling to customers.

Staff are great, store itself not so much. 10% of what's on the website can actually be found in-store. Sometimes there are some decent deals though.

Went to buy a wireless keyboard and mouse and asked the clerk if they had that model on display so I could look at it and make sure the mouse was big enough for my very large hands.
They did not have one available to look at and would not open the box for me to look at it.
I had to take the box to the cashier, pay for it, then she would take off the security wire and only then can I look at it. If it was not the one I wanted, they would give me an instore credit. REALLY?
I just walked out.
I cannot believe how low customer service has gone?

I went in today frustrated and angry. I was approached by a employee named Mankirat. This girl was so friendly and helpful. I’ve honestly never had service like she provided. I felt she actually cared about helping me, and she did.
I will highly recommend this location to everyone I can. I won’t buy electronics anywhere else. Highly recommend this store.

Over time I have purchased some items from Best Buy Regent Ave.location & received excellent service. Knowledgeable staff, never pressured me into purchasing. Displayed extreme patience when questions were asked about the product. I'm a very satisfied customer and will continue business there. I would recommend them. Extra caution during the worse covid waves. Per public health orders were implemented.

I purchased an air conditioner from BestBuy back in July. I decided to return it, because it was not as advertised. The machine was advertised as being able to perform up to 14,000 BTU/hr, but in the back, it showed the DOE rating as 8,500 BTU/hr. This unit takes more power than the one I had before and since I couldn't trust how this AC was going to perform with conflicting BTU numbers, I decided it was best to return it so I could pick a different AC.

Upon returning it to BestBuy, they were unwilling to accept it, citing store policy as the reason. I told them when I had purchased this machine, I asked the lady at the checkout how long I had to return this and she told me I had 30 days. The woman who ran it through at the checkout counter did not inform me that portable air conditioners can only be returned in 14 days, whereas most other products sold at BestBuy can be returned within 30 days.

The people I spoke to at customer service told me the only thing they could do is exchange it for another unit. I told them that wouldn't solve anything because the unit isn't defective. I told them I had all the original packaging (except for the zip ties I had to cut).

So now I have a $540 portable AC sitting in my garage collecting dust because Best Buy refuses to accept this machine despite the fact that it's in perfect condition with no damage, all the parts that came with it, including the packaging. Until I get this matter resolved, I am not buying anything from Best Buy and I am encouraging everybody I know to avoid BestBuy in the future so they don't have to deal with these types of weasel tactics, should they decide to return what they recently bought.

Nice place to shop for home equipment and I like the fairstone financing. Great way to get appliances and equipment in your house and paying installmently.

Don't purchase appliances from best buy!
Have bought nearly $10,000 worth of appliance and 6 months later we needed to making warranty claims. Everything from sprayers from dishwasher falling off to ice machine in fridges not working to elements of stoves not working. The warranty Dept was useless when following up with a claim. Was hung up on several times when asked speak with someone who can help. Understanding that these could be the brand defects, however the customer service was so bad at the warranty center, that I would discourage anyone who is tossing the idea of purchasing from best buy. So many other places offer price matching and I wish I had honestly gone there instead. Save yourself a lot of trouble and shop somewhere else!

Honestly as a dj and producer and gamer I buy all my stuff here. Best buy has been around forever and their prices are super good. I will continue to buy all of my speakers, components, gaming gear from best buy. I got a quest 2 from there 2 weeks ago and it's running perfectly

Best buys telephone message is way too long and useless. Can't talk to anyone on the phone so I will shop elsewhere

We purchased a very large fridge From Bestbuy and i have to say Rolly's delivery team is the best! They were professional and on time! Job well done during these difficult times! This was a Portage La Prairie delivery and the product came from Winnipeg

It's best place to buy your tv or computer, comparing to the other stores, the price is lower during boxing day Christmas time.

Awesome service at this Best Buy! Whenever you enter they ask if you need help and they're always so friendly and genuinely seem interested in what they're telling you about! The curbside pickup is amazing, my order was ready in about 30 minutes everytime! Best Buy has impressed me a ton since the start of the pandemic

Came in looking for 3 laptops for my business and was helped by Caleb and Roger. The amount of knowledge Caleb had regarding the products he was selling was stellar. I was able to make a comfortable decision on a laptop I didn't know anything about. I'm so looking forward to the upgrade and thankful to Caleb and Roger for their patience and time. Ask for Caleb, you won't be disappointed.

Excellent service from very experienced sales person selling iPhones
Also, a free case and $100 gift certificate
My 4th phone purchased at bestbuy and would gladly return my business
Ron H

I was there 2 weeks ago, trying to buy stuff from insurance money to replace things in a fire. I was informed they do not except cash and cash is all we had. They turned down 7000.00 worth of electronics purchase. When asked why I couldnt psy with cash they said its cause the covid 19, yet their cashier stood there touching all my products with his bare hands and not washing in between customers. They should practice what they preach. (regent location) they definitely need better staff there.

Amazing Customer Service, really down to help.helping cuz its their job and helping because they truly do want to help are 2 different things.thank you Steven for being such a great guy!
-Jay

Does no one answer the phone past 4: 30pm after weekdays? Trying to find out if the location has a product in stock before I send someone from the city to grab what I need, no luck yet.

Over this Christmas shopping season I have come to love Best Buy. We have been back 4 or 5 times in the last few weeks. They always have what we are looking for and the employees have all been polite, helpful and very patient with someone who doesn't know a lot about electronic things. They got my mom a very good deal on her smartphone plan and the one guy even carried her stuff for her while she shopped!

Always has what u need. The staff is very knowledgeable. But the most expensive of all the electronics stores in Winnipeg

Not bad. They only have a limited selection of everything, but they have a limited selection of EVERYTHING

Super helpful staff! Very accommodating when trying to special order an item. Will go out of my way to make sure that I shop there more!

When trying to call Best buy you can never get through this is 2 days of calling to no answer. But on the bright side when I am in the store the service is great, just don't try to call them!

Ce Bestbuy est l'un de mes commerces préférés, je le visite au moins 2 fois par moi même si je n'y ai prévu aucun achat. Ils offrent un catalogue très complet de produits technologiques de grande qualité. J'y fais la plupart de mes achats et étant fan de ce genre de produits je fais beaucoup de recherche avant de m'y rendre. Je peux donc dire que les employés connaissent leurs produits et sauront vous conseiller au mieux sans trop vous mettre la pression afin de vous pousser à l'achat. Les prix y sont un peu élevés, mais la qualité des produits est irréprochable, je dirais donc que c'est justifié. Le seul bémol est qu'on n’y trouve pas souvent les produits que l'on recherche du coup, on est obligé de se tourner vers les services en ligne, et qui aime les délais de livraison?

Got good help and got an amazing deal. Some incredible sales/deals if u look for em. Not bad, and better than the tales I've been told

The staff is hit or miss, sometimes you get someone friendly and willing to help. Other times I have waited 10 mins before seeing someone who works the floor.

I really like that the sales personnel do not work on commission. I feel like it prevents pushy sales and allows them to recommend products based on what my needs are and what my budget is, rather than on which product is going to make them more money. I came in to purchase a television for my brother because he was unable to go to the store for himself. He had a specific model in mind, from a well known brand and it was on sale for a good price. The sales person told me everything that I needed to know about that model and then asked what it was going to be used for. Being that it will be used largely for video games, he recommended that I consider a lateral move to a lesser known brand of television that is able to provide more premium features at a smaller cost; namely a higher refresh rate. The two models were nearly identical other than this spec. I relayed the info to my brother and he agreed to the change, so that is what I purchased. And then the gentleman helped me load the product into my vehicle. Thank you Bestbuy for a very pleasant experience.

The worst experience I've ever had at any store was @ this best buy location. They sold me an open box note 10 plus and tried to call the police on me when i tried to return it within the 15 day return policy.

Had to buy a headset and a mousepad. The gentleman who helped me was amazing at explaining and answering my question. Was a perfect experience for my needs.

Just bought a laptop and the staff member that was helping me was actually so knowledgeable about this particular laptop.it was almost too much information for me to take in

Yesterday I went bestbuy on regent to inquire about various phone plans. After confirm different deals.i went to wireless wave at KP mall. Guy over there offer us better deal. Just to make sure me and my friend visited bestbuy again. Bestbuy is offering same plan for $10 expensive per month. We asked wireless wave is offering same plan on $10 less monthly bill. But girl in that section behave really wired and rude. I thought she will price match. But she behaved totally unacceptable.

I knew BestBuy as one of top stores where you can find anything you want, sadly they just have like 10 laptops in the store that you ca choose from. Anything else you can find online. 5 stars for online store.

Didn't have the new Xbox title I was looking for today, but always a great store with a dedicated customer service team!

Best Buy is like Costco.stopped in for a phone case, walked out with big screen TV, a home theater, laptop and Espresso machine.didnt see any video games that I liked.

Too many staff just sitting around and socialing. Needs to be more immersive instead of a cold shopping experience of just pick what you want and leave i can do that online. Have a sitting area to enjoy the tvs up maybe?

I went to Best Buy to purchase a water filter. I found a same filter in purefilters.ca. Cashier has added shipping cost on purefilters.ca price stating that if you had purchased online, you could have paid shipping cost on it. Later on it was confirmed by the Manager.

Not sure if store should be adding additional cost on the listed price when they are saying they will do the price match.

It was okay for the most part, I was looking for a new laptop for my son for school, The Sales Rep I had got originally seemed like he was more concerned about his shift ending then helping me, but I had a nice lady step in and help me pick out what I needed. I originally was looking online at their models and they offered me a good deal for an open box item. Always happy with saving money. Would come back to this location to see The rep Kayla again.

Great place for your electronic needs. Staff is well informed and the store is also well merchandised.

I stood around like an idiot trying to get some service when I finally got a hold of one fellow he said oh I can't help you this is not my department

I went here to look for an auto gps. The one I liked was not in stock. He said he could order one in for me. I passed on that and shopped around. Found the exact same model in stock and cheaper somewhere else.