31 December 2023 0:59
The location at St. James St. Is always super friendly and helpful. The staff i have spoken too about healthy different foods for dogs or cats know even ingredients to help with allergies your pets may have.
16 June 2023 19:51
Best place for dog grooming! Very reasonable prices.almost too reasonable. Great selection of collars and leashes for all size dogs and cats.
31 May 2023 13:26
I have started adding raw meat to my bordercolies diet.
The staff are so knowledgeable helpful and friendly
It was the store near Polo Park I attended
25 May 2023 3:06
Great place for a groomer, and I think it is comparable to other places— it is $70 or so dollars for the full bath, grooming, nails, etc.and they even give your dogs a bandana or tie little ribbons in their hair when they are finished.

Abigail is very kind and my dogs always look great after seeing her. My maltese dog is especially anxious around groomers, but she doesn’t seem anxious at all here.

As for the products, it is a pet store. It isn’t cheap but they carry many specialty products. Similar price to corporations like Pet Smart or Petland. I prefer to shop locally, so I choose this place over the others. ️
27 April 2023 1:36
The fish section could work to improve their water quality and get better fish suppliers most the time the fish are sick a do not live.
28 May 2022 2:30
Great staff, great selection, reasonable pricing. The manager is a real jem and you get all the help you could need as far as picking new products for your pets.
14 June 2021 23:00
Great place! Adopted a kitten from here. Emma served us and she was so pumped and so knowledgeable! It was a great experience! Customer for life!
02 May 2021 17:09
Friendly staff who are able to answer questions, and they carry local options. I much prefer shopping here over big box locations as they carry high quality dog food, and are always willing to help.
28 March 2021 22:56
2020 brought us kitten, so we have been attending Pet Shops.
BW has been by far, the best in service, product selection, pricing and customer friendly environment.
Great facilities, good parking and following all the covid-19 rules.
12 April 2020 7:39
Best west st James always has just what I need! The staff are super friendly! Good selection of dog and cat food and the staff knows exactly how to help.
30 March 2020 2:51
This is one of the only stores I can buy my dogs food at and I love the staff at this location! Always very friendly and helpful.
24 February 2020 7:35
Anything you need or want for your pet can be found here,
I've got 3 huge dogs that I couldn't find jackets for, until I came to best west pet foods.
14 February 2020 22:35
The staff are always immediately helpful, and know exactly what you're talking about, and where it is.
02 February 2020 18:50
D’habitude j’aime bien aller dans ce magasin car le service y est bon.
Aujourd’hui j’ai été assez déçu par le service clients, et ça m’a vraiment contrarié.
Un produit que je prend habituellement était en rupture de stock, et on ne m’a pas proposé d’en commander et la réduction sur les grandes quantités ne m’a pas été appliquée. C’est une erreur qui me donner vraiment envie d’aller ailleurs pour mes achats.
11 November 2019 13:18
Not great at keeping certain foods for rodents in stock but otherwise good. Also refuses to take 100 bills on a 104 dollar charge for dog food even when that's the only option available to client at the moment. Will likely give up the 2 bags worth of petfood that was towards loyalty to start elsewhere where they can figure out that their urine lights double as bill testers
09 November 2019 12:38
Been going here every 2 weeks for a bag of dog food for the last year roughly. Everyone is fairly nice, there is usually a good stock on things when we go. Unfortunately, most things are a few bucks more expensive here than other pet stores, but there are the odd few that are much cheaper. Two things that tick me off is a) people often don't know what they are talking about regarding the rewards programs and return policies on open food, and b) they refuse to take $100 bills.my bag of dog food comes to $101 and some change and they will not take a bill. They claim that it is because of fraudulent bills (which I understand), but I was a cashier for years, and its as simple as this. TEACH YOUR STAFF HOW TO IDENTIFY FRAUDULENT MONEY.
21 October 2019 11:30
With a knowledgable staff and a great selection, this place has captured my consumer loyalty! They helped me find a good brand to aid in my dogs constant shedding, and the free bag of dog food after 12 purchases is great, I highly recommend!
10 September 2019 14:28
Prices are better than other chain pet stores. If you need food for your pet (even feeder insects), then check them out.
17 July 2019 11:53
They keep a record of what you have purchased, when you have multiple pets that makes buying the right food easier.
01 June 2019 22:34
They have a little bit of everything. Prices are great, comparable to online. If your pet is a picky eater this is the place to go, they will let you return opened bags of food.
20 December 2018 7:04
Nothing bad to say. It's a small store so don't expect the world but good variety none the less.

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