Birchwood Nissan

Great experience! Good communication between staff and customer! Loved the video of the issues I had with my vehicle.

Daniel was fantastic getting me out of my truck and into something so much more affordable and yet all the options I need. Would gladly purchase a car from him again.

Recently changed my 5 star to a 1 star their company was fine to purchase a vehicle from but you would think that they would have new filters in the vehicle that’s not even the worst part tires were almost bald and I had to get my coolant flushed because it was too acidic. Make sure the damn mechanics here do a full sweep on your vehicle before you buy it!

My wife was on a trip from Ontario to Saskatchewan for a move to our new home there. Had a car problem with her Nissan Note and they couldn't be bothered to even take a look for her. They told her to go to a "ma & pop's" shop as they are too busy.

I would give a zero report.

Giving this place a notice, when I head by there on my way to Saskatchewan, be sure that I will stop in and give them a piece of my mind personally! See you in 2 weeks!

TERRIBLE CUSTOMER SERVICE 2500 series pick up truck attempted theft in early spring it’s: been sitting at this dealership for a few months they said that they fixed the steering column.he lied it has not been repaired. It’s still sitting there and it appears to be more damaged now than when it came in also, while in the parking lot, a thief drilled into the gas tank and stole the gasoline out of it
Moral of the story is bring your vehicle someplace else for repairs

I have been a satisfied customer for 30+ years. Birchwood always provides excellent, friendly and knowledgeable customer service.
In my most recent visit, Service Consultant Alan Au went way beyond the norm, giving me exceptional service that exceeded my expectations.

Evan was super helpful throughout the entire process. He was patient and he listened to all my wants in a new SUV. He took the time to explain the benefits and key features of my new Pathfinder. Definitely recommending all my family and friends to see him.

Thank you so much to the team at Birchwood Nissan. The entire process was amazing, no pressure. And special thanks to Amani is finance who helped me select a warranty plan that made sense and was in within my budget. Love me new ride!

I am a first time car buyer and was debating whether to get a used or new car. Was pleasantly surprised to see Birchwood Nissan having new cars available even at MSRP in today's market, so it was a no brainer to me - I pre-purchased a 2023 Versa S and it arrived on time!

Evan was patient, kind, and diligent which was far from what I was expecting in a car salesman, and that extends to the rest of the team as well (incl. Kevin, Amani, and Mark). There were some issues that I had after the sale, but Evan and Amani were very responsive and understanding, and made sure to resolve my concerns within 1 day. I especially appreciated how Evan went above and beyond on the delivery day, including brewing tea for me and carrying my bike from where I'd locked it all the way to the car, so I could easily fold it up and place it in the trunk (and not forget about it either).

Would highly recommend West Coast Nissan to anyone looking for a great deal on a new car.

I recently bought my 2019 Honda Civic Sport from here. My experience was fantastic! Very friendly and knowledgeable staff members, great service and they were able to educate me since this was my first vehicle purchase from a dealer. A big thank you to Clinton, Mark and Daniel for all the help!

I bring my vehicle to the Birchwood Nissan Service team every time I need an oil change or for any other service needs. They take good care of my car & ensure to keep me updated during the service process. The staff are all very friendly & knowledgeable.

I wanted to thank Amani for being so patient and such a tremendous help to me when discussing optimal financing options. She spent considerable time helping me review various options including leasing vs regular financing. I appreciate that she really considered my personal situation and goals and patiently took the time to answer all of the questions that I had. She was incredibly professional, knowledgeable, and kind and I am very appreciative for her help.

Watch out for this dealer guys, they can manage to get a car with budge tire and cracked windshield to pass safety without replacing them. Zero credibility! Nick the used car manager is the type of car sales u can not trust!

I purchased my Nissan Kicks back in early 2020 and while having my vehicle for 3 years, I brought it in to the Nissan service team for all my oil changes and servicing needs. Each time they took great care of my car and provided friendly and efficient contact during the service process.

My first time buying a car in Canada with CONFIDENCE!
been to many other dealerships but the experience in Birchwood Nissan was different. I was lucky to meet Amani & Evan who were truthful and patient all the way. This is actually what buying a car should be like!

A wonderful experience was all the help I got from the team here. A very satisfied and helpful experience.
I highly recommend Evan and Amani (she was so awesome) for anyone who is interested in buying a car. I bought a 2023 Rogue from Him a few days ago. He carefully listened to our need (unlike other car salespeople who talk more) and helped us to find exactly what we were looking for. Most of all, I was very impressed by his sincere attitude for customer. When I needed to pick up a new car, I didn't have any means of transportation to get there but Evan gave me a ride although it was his off day. I really appreciated it. Evan, you are a such a amazing salesperson!
I can say with confidence that we are more than satisfied with the car, service and all the process here

Birchwood Infiniti Nissan definitely deserves a 5-star rating for their amazing service. The staff there are incredibly professional and knowledgeable, and they really went above and beyond in helping us find the perfect car for our needs. We never felt rushed or pressured to look at other dealerships, which was a refreshing change from our previous experiences.

Daniel, Amani, Josh, and the rest of the staff were all super friendly and courteous, and they made the entire car-buying process stress-free and enjoyable. We're absolutely thrilled with our new 2023 Nissan Pathfinder Rock Creek Baja Storm Edition, and we have Birchwood Infiniti Nissan to thank for that!

If you're in the market for a new car, we would definitely recommend checking out Birchwood Infiniti Nissan. Their exceptional service really sets them apart from the rest, and we'll definitely be telling all of our friends and family about our great experience there. Overall, we couldn't be happier with our purchase, and we're so grateful to the team at Birchwood Infiniti Nissan for making it happen.

Birchwood Nissan has exceptional customer service. Fair and transparent pricing. And great coffee!

Service Department is very professional and efficient. Alan Au and Justin Osadac were extremely accommodating and friendly. I am very happy with the level of service I received.

Friendly staff, not pushy, listened to what we wanted. Car was detailed and ready to go when we arrived.

Our 8am appointment started poorly because no one greeted us. We stood around for 3-4 minutes while 7 or 8 staff members chatted then we were acknowledged. We were quoted as 1.5 - 2 hours. Our vehicle was taken in at 8: 53am. We were consistently updated through text about the car. Twice they asked to do more than was planned for an additional fee. We declined. We were told it was going to be cleaned next in line. 36 minutes later we were told it was next in line and we could pass on the wash if we wanted to. We waited over 2 hours by that point so we waited to get it washed. Our vehicle was ready at 10: 48am. 2 hours and 48 minutes after dropping it off.
They should not have taken the appointment at 8 since they couldn’t started it until 9. Seems our time is not valuable to them.

Alan in the service department was amazing. From arranging ubers and rentals to going to bat with the higher ups to keep my car at Birchwood instead of having to go back to the originating garage for an issue with the new transmission I had installed last spring. Every step was explained and this was the first time in my adult life I did not dread picking up my car after a service appointment. Thank you

Toyota is better even Honda. Engine problems with 2015 rogue s 70k and 2018 pathfinder platinum at 80 k. Sucked into best warranty still charged wife. Wait for their oil changes for life promo lol no to nissan

Fantastic experience with Nick. S, Kevin & Josh. All wonderful people and a pleasure to deal with. Thanks for everything guys.

I received the most welcoming and exceptional service from Eric who has immense knowledge about vehicles and listened to my needs. Amani, who took her time to explain the financing terms in great simple detail, and Josh who assisted with my vehicle delivery pick up and answered my last minute questions. Birchwood Nissan for-sure is the way to go! Great automotive sales and managers! I’m delighted with my purchase!