18 January 2024 18:47
Sarah/Sara was knowledgeable. Very polite. Great first experience. Will definitely buy again from Bloomex. Wow this is from Winnipeg, I was sure it was Montreal. Thanks Sarah or Sara.
14 January 2024 0:00
Very I formative and accommodating, prompt and very easy to get special service s required.
13 January 2024 16:55
I placed two orders by phone and spoke with Mary, the Customer Service Representative. She was very helpful and expedited both to my satisfaction.
23 November 2023 16:23
I ordered flowers this morning and followed up when I didn't receive an email. Dealt with Yelunde and she handled the situation perfectly. I have the email now and all is well. Thanks. Roberta
19 November 2023 3:26
I have been using Bloomex for years, to delivery flowers to my mom- has never disappointed! 10/10
03 September 2023 20:46
I regret I didn’t read the reviews before dealing with Bloomex. I can't remember when I experienced such terrible service. I ordered Roses & Wine Collection VI for my wife’s birthday. It costs more than 200 Canadian dollars, but surprisingly, I have been charged in US dollars, which increases the total amount to almost 300 dollars. And the reason was that I used an international card for the payment. Of course, there were no warnings about it. Later on, I found it in a policy slightly mentioned. Indeed, I “truly believe” that clients usually try to find and read policies before ordering flowers. Anyway, I can live with that, but I expected that at least the order would be done well. Eventually, the flowers were delivered almost in time but without the box of chocolates and with greeting card text poorly printed. Really? That issue with partially invisible text was reported by clients a few weeks ago, and Bloomex cannot fix their printer? ! When we contacted customer support regarding the incomplete delivery, they asked us to prove that by sending a picture of the delivery. It sounds like a kind of stupid joke. Finally, Bloomex declared that everything was OK with the order, and the problem was on our side, but they would refund the chocolate cost. I don’t know what the chocolates cost, but Bloomex refunded $9. So Bloomex charged more than the actual price was, didn’t deliver the entire order and with expected quality and blew the problem with the penny's worth of chocolates out of all proportion. This kind of service is supposed to bring joy to special occasions, but instead, they deliver disappointment and a bad mood. They shouldn’t be in this business.
15 August 2023 4:07
I recently ordered something with next-day delivery but had to make changes to my order. I was pleasantly surprised by the friendly and accommodating service I received. They made the changes instantly, without any hassle. Great service at a fair price!
04 July 2023 23:22
Your kindness made my daughter's day! The flowers were absolutely beautiful, and we appreciate your thoughtful gesture. Your reminder email about her birthday was helpful, and we're grateful for the discount you offered. Thank you so much!
03 March 2023 17:04
Great Service. Best Value! I know it’s Canada, but sometime you want to spend less than $100 to send flowers. Bloomex has a beautiful assortment of reasonably priced floral arrangements, an easy-peasey website to navigate and delivers on the order as promised. I will not only use them again, but will tell everyone I know about them.
27 February 2023 3:22
BLOOMEX WPG HAS AN EMPLOYEE Chantel Joyal who is heavily in debt and close to having her wages garnished. So I would be wary about ordering from this firm as she has a history of ripping people off. Her employer should be checking the till regularly.
25 February 2023 10:53
First experience was great and smooth, and well received by the recipients. Using their services again for a Christmas gift. Thank you team!
21 February 2023 1:53
Flowers (2 bouquets to different recipent addresses) arrived on time and were beautiful. Good experience!
18 February 2023 8:32
I ordered these to be delivered to my mother in law in Winnipeg, she was thrilled, said they are the nicest flowers she has ever received!
14 February 2023 0:05
The service is excellent! We have sent flowers all over Ontario to friends and family. They always receive premium quality flowers and reasonable delivery prices and always on time! With lots of great options for extras!
24 January 2023 9:41
Been using Bloomex for many years. Never had a bad experience. Always great selection and price, and prompt delivery assured.
Very happy customer….
18 January 2023 3:19
Sent flowers to a friend in British Columbia and they were promptly delivered and fresh and beautiful on arrival! Great service…. Using again for Christmas!
15 January 2023 6:24
Living in a remote community, it was difficult and expensive to buy flowers for my wife. Bloomex is great. They deliver when they say they will for a reasonable price and the quality of the arrangements is excellent. Thanks Bloomex.
07 January 2023 19:18
The flowers you delivered were just like the picture and I was very pleased how they looked when I visited my friend in the hospital.
05 January 2023 22:26
Website is easy to use. Prices are reasonable. Delivery was right on time. Actual flower arrangement was exactly as described.
05 January 2023 11:26
Nearly 5 hours already, and STILL waiting for my delivery! Even when I requested a text no information given to me on where the delivery is!
14 October 2022 4:57
I am a repeat customer for a reason. It is convenient and efficient. My last order was loved by the recipient.
05 October 2022 20:54
Purchase was seemless and I got a notification that product was delivered on expected day of delivery.
29 September 2022 14:31
They don't even deserve a single star. Literally the worst idea ever. I ordered a bouquet and specially called (twice) to make sure the delivery would be from 7pm onwards because that's when I had time as I work all day and can't use my phone at work. Customer rep said they made a note to warehouse about that. It was out for delivery before 3pm and had to be sent back. I have to pay another delivery fee (about $18) to have it resent within 5-7 days if I still want it or cancel the order. With all due respect, I regret doing business with you guys.
26 September 2022 9:23
I ordered one bouquet, a completely different one arrived. I also asked for a vase for this bouquet, but the support said that they didn't have a vase and they put candy. Terrible customer support and shipping. Never recommend to anyone.
12 September 2022 6:18
Horrible experience! Will never use again. Bought flowers and paid extra for “next day delivery”…. Here we are 3 days later and still no order of flowers have arrived. All they can tell me is they are “on the way” every time I call but can’t give any time line as to when they will arrive. I DONT EVEN WANT THESE FLOWERS ANYMORE. I’ll be patiently waiting to see how many more days it takes before they even arrive + the condition they come in. (Probably dead) Such a waste of money. Do not recommend. Customer service is also very unhelpful.
11 September 2022 0:35
Thank you for making her birthday so special! The tulips are gorgeous and after having her rearrange them, as they looked like they were just popped in, no creativity, they are lovely! Thank you for delivering ahead of delivery time…she was thrilled!
01 September 2022 6:19
Erik was extremely helpful working with me over the phone suggesting two plants for my daughter's new apartment. The free delivery was next day and arrived within the exact timeframe they said it would. Bloomex delivery times are good. The black coral snake plant was exceptional and came in a nice substantial pot, the hanging Mostera Ginny plant was a bit skimpy but very healthy. Overall I was very pleased and I highly recommend asking for Erik's assistance.
29 August 2022 19:19
The flowers they delivered (yellow, white, pink) were nothing like I ordered (white & blue hydrangea). They never reached out to me to give me the option of choosing something else. When I emailed them they just said they didn't have what I ordered and the took the appropriate action to deliver what was available.
Why list a variety of options if in the end the customer receives whatever they have on stock? ! Terrible!
18 August 2022 17:04
Great experience overall. Ease of ordering online. Next day delivery. Call when delivery person couldn’t access hospital. We were able to contact recipient to meet delivery person in lobby to receive. They were beautiful and exactly as online photo depicted.
15 August 2022 11:15
I ordered a display for a memorial service but it had to be delivered to the church by a certain time because due to Covid the doors are not open except during a service. The staff were excellent and respectful of my loss and liaised directly with the Pastor to ensure all was in order. The arrangement was really beautiful, and exceeded my expectations Thank you I will return but hopefully under much better circumstances. Bloomex refund is also possible if there are any prob
12 January 2022 16:43
Excellent service. Used a couple of times now and always delivered on time and kept informed of the delivery process.
04 January 2022 7:39
I ordered a bouquet for my friends 93rd birthday. It was beautiful and still fresh after 5 days! I am really impressed with Bloomex.
03 January 2022 22:52
The service was great the flowers arrived when they were scheduled to arrive and they were fresh. I will definitely use them again.
03 January 2022 22:14
My first time purchase with Bloomex was a great experience. I ordered sympathy flowers (Heavenly Lilies) the order arrived on time and the receiver mentioned the flowers were beautiful and really appreciated them. Thank you for the great experience will order again in the near future, highly recommend Bloomex based on this experience.
29 December 2021 23:24
As usual with Bloomex.beautiful flowers delivered on appointed day much to delight of sender and recipient.
27 December 2021 2:41
Excellent service. I ordered flowers to be sent a friend in the hospital however the wing she was in did not allow flowers. Bloomex contacted me before filling my order so I could choose an alternative delivery location. I was thrilled
26 December 2021 2:06
Excellent service and they deliver on time as promised. Ordering is fast and no frills. Thanks for making my wife happy on our anniversary.
25 December 2021 11:27
Thank you so much, Bloomex for being reliable connection to my family in Canada! Every time I need to tell them "I love you! ", you help me do it with flowers. …
24 December 2021 22:24
Delivered on time as indicated.
Fruits are fresh and you get as seen on their pictures from the web.
22 December 2021 0:01
I bought recently flowers for a funeral, this site was easy to use, the flowers were delivered on time as per my instructions. The flowers they received were the exact replica of the photo online.
20 December 2021 12:53
First time I was ordering flowers online. I was travelling abroad for Women's day and had to find a solution. The experience on Bloomex website was perfect, shipping was free of charge, the flowers arrived, and even arrived on time.
17 December 2021 10:39
I sent flowers using this service to a very special person, they arrived on time and she wrote "they are gorgeous"! I would recommend using Bloomex online ordering service for your floral services.
04 December 2021 21:21
I have used Bloomex from abroad for loved ones in Canada over the years and they have never let me down! Their customer service is stellar! They even fulfilled my last minute order for customized cookies and had them successfully delivered to recipient.
02 December 2021 6:08
Awesome and timely response and delivery time. Flower arrangement was exceptional and beautiful, beyond expectations.thank you.
01 December 2021 16:39
I am a regular customer of Bloomex.ca, and I appreciate the good service as well as the high-quality products. Nicole was very helpful and quickly offered a solution for the birthday gift that Fedex didn't deliver on time.
29 November 2021 19:57
I ordered flowers online to go to Winnipeg. Bloomex website is very easy to use and offers the best selection. Flowers are fresh and beautiful as well as the arrangements. Very happy!
28 November 2021 3:48
Do NOT buy from Bloomex! Did not deliver the flowers, then after chased to do so, delivered a pitiful excuse of an arrangement with poor quality chocolates. Refused to address my issues on the order or offer a refund. BUYER BEWARE - check the BBB before ordering for the MANY other poor reviews!
25 November 2021 21:05
Love this monthly treat to self! The Flowers are so fresh an last so much longer that any other Flowers that I have purchased in the past.
24 November 2021 14:14
I have ordered flowers from Bloomex for a while now. The process has always been smooth and the recipients have always loved the arrangements.
23 November 2021 13:41
I've sent flowers to family and friends for several years now using Flower shop. The arrangements are gorgeous, they are always within their time window and keep you updated on your delivery status!
19 November 2021 13:04
I love that the flowers come before they bloom, and last for a month most times. I’ve always been more than pleased with the bouquets I’ve gotten and given.
27 October 2021 5:59
I’ve said it before and will say it again, Bloomex has the most beautiful flowers, beautiful combinations, great value, flowers that go on forever, and not that I’ve needed it, but my daughter in law says so, great customer service. And, I’m supporting farmers! What‘s not to love? Whenever my funeral is, in the hopefully distant future, I want Bloomex all over so everyone can take them home.
24 October 2021 20:30
Great all round - Pricing could be a bit better but overall great product and reliable shipping! Bloomex is my default florist now1
20 October 2021 18:46
Signing up for my subscription was easy and the first bouquet was beautiful. It’s also easy to change which style of bouquet I want the next month.
28 August 2019 19:31
Bloomex is a SCAM! Never order from here! I was angry for a long time after they ruined my relatives funeral for me after sending me the most pathetic flowers. Customer service is awful if you can even get through to speak to someone. I almost filed a complaint with the city’s fraudulent goods and services department. And a journalist called me to discuss my awful experience because they were gathering evidence for a expose story. I can’t wait for the day this company is shut down. They 100% deserve it.
26 August 2019 12:40
Brutal experience, flowers arrived half dead and a week early.they resent them out and still arrived a day early and my wife wasn't even at work that day and they just left them.ruined her Bday surprise twice.asked for some sort of a refund and all was offered was $15 off next purchase.why would I order again after this experience.
14 August 2019 15:15
TLDR; They take your money and will find any way to not give it back. They will also find ways to charge you more when they can't deliver on advertised services. Also, their Customer Service agents have extremely poor communication skills when dealing with order issues.

I experienced the worst customer service I've ever dealt with as a consumer in the last order I made with Bloomex. There were several red flags for me that came up during the ordering process on the website, in my interactions with your customer service team over the phone, and also when emailing back and forth with the shop fulfilling the order:

1. False advertising - there was same-day evening delivery from 6-9pm offered online during the checkout process that I paid extra for. I specifically selected this option because my sister, whom I was sending the flowers to, works long hours at a hospital during the day and doesn't get home until late in the evening. I was informed over email that the shop was unable to deliver that late and that they would refund the price difference between regular and evening delivery. They then proceeded to deliver the flowers during the day, when I knew my sister would definitely not be home at that time. The major issue I had with this was that they falsely advertised their evening delivery hours on the website, and did nothing to compensate for it later.

2. Exceptionally poor customer service - Because they could only deliver between 1-5PM, I requested the next day that they try to deliver to the hospital, so someone could get the flowers to my sister while she was at work. I was told that I would need to pay $8 to get the flowers re-delivered. To me this was shocking because if they had just delivered last night during the time window that I paid for, I never would have ended up in this situation. On top of that, they never gave me back this “refund” for the difference between regular and evening delivery they promised earlier, yet they were asking me to pay more to get the flowers re-delivered. I was told repeatedly that this was “their policy” and that there was no way they could waive this fee for re-delivery. After further discussion the agent told me she would try to contact the courier and see if they could waive the fee, and that she would call me back in 15 minutes to let me know. This already seemed a bit ridiculous to me because if the courier needed to be paid for the delivery again, that’s something Bloomex should have covered the cost for in this situation. However, I let this go and hung up with the promise that she would call me back in 15 minutes. An hour passed and I never heard back, so I called the customer service line again, and had to explain my entire situation to an entirely new agent yet again. At this point, I simply wanted a refund because of how tedious this one order became. She told me the only thing they could do was give me a store credit and a 20% off coupon, or I had to pay the delivery fee, which they “reduced” for me to $6 instead of the $8. It wasn’t a matter of cost for me though, it was the principle of it. They should have admitted they were wrong for misleading me and done whatever needed to be done to get the order sent to my sister. As a consumer, if you pay a business for something they promised, you expect 100% that they will follow through on it, or give you your money back. I asked to speak to a manager after these options were given to me and I was told that they had already consulted with this said manager. I caved and paid the re-delivery fee, but felt really wronged for having to do that.

For a Canada wide operation, I expected much more here. I will not be doing business with Bloomex ever again, and I will be warning other people about this experience.
06 August 2019 15:35
Very clear and easy to follow order form on web site. Arrived exactly when I asked. Very reasonable prices for an absolutely excellent product.
01 August 2019 20:03
Congratulated mom with Mother's Day. It was very important that the bouquet was perfect. Delivered on time, my mother really liked the flowers, especially their fragrance. The roses smelled wonderful and every flower was fresh.
29 July 2019 9:47
I ordered here a bouquet of flowers for mother's day. Delivered in a timely manner. The bouquet is in excellent condition.he is even more beautiful than in the picture. I am pleased with the service.
27 July 2019 14:32
Horrible experience, horrible product. Buyer Beware.

I used this service to order birthday flowers in advance, and specified the delivery date on the website and my order was accepted and my credit card charged.

This company was never able to fulfill the order on my preferred delivery date (which was never disclosed to me during any of the ordering process) and so delivery was made 3 days earlier than expected with product being left damaged and basically dead.

Customer service is brutal if you want to talk to anyone and they are unwilling to let you speak to a manager, transfer you or even treat you like a person. The call center reps argued with me, and were unsupportive of doing something to rectify the situation.
24 July 2019 9:22
So easy to use and always delivered on time. Also they have great promotions and our clients have never been disappointed by the quality!
21 July 2019 20:24
Flowers from Bloomex were beautiful, with efficient service and competitive prices. Thank you, great service!
20 July 2019 20:01
My girlfriend loved the flowers and they were delivered right on time. When she sent me a photo of the bouquet, it looked even better than the photo I saw on the website when I placed my order. Very pleased.
18 July 2019 2:44
I ordered from another country through web site. My next day order was delivered on time. Very good service.
13 July 2019 20:03
So very helpful and great flowers. Gifts are good as well. Courier was polite. Everything was perfectly fine.
13 July 2019 0:25
I have been using Bloomex from last 2-3 years.
Never encountered any issue or problem, delivery is right on time as selected.
Great service, keep it up!
09 July 2019 9:39
I used this service several times when I ordered flowers for the birthday of a parent and friends. There is always a good choice, and prices are lower than those of competitors and, most importantly, delivered on time.
09 July 2019 5:45
I have ordered flowers for delivery from Bloomex numerous times now, and every time has been a great experience.
03 July 2019 1:51
The flowers we ordered were gorgeous. My delivery instructions were a little tricky. It was handled with a high level of professionalism
27 June 2019 11:07
Bloomex's website made it easy and fast for me to order online! Definitely would recommend to family and friends for any floral service needs!
25 June 2019 4:59
Really disappointed. Ordered flowers as a gift to an office and paid for a vase. The flowers arrived without the vase and will be dead by the end of day without anything to put them in. Company response is slow and frustrating.
24 June 2019 14:35
Good place to buy flowers and a gift card or a toy. Prices are amazing, huge catalog and fast couriers.
The flowers are natural and smell wonderful. I will order from here again, especially with such discounts.
22 June 2019 14:01
I ordered a bouquet from the company for my mother. The flowers were fresh and beautiful. Delivery on time, the company's employees are professionals. Thank you for the high level of service.
18 June 2019 3:08
Just had some amazing flowers from these lovely store.never had a bad order from them and we will use them often.
16 June 2019 7:01
I've used Bloomex twice and they are brilliant! I sent a bouquet as a Birthday gift to a friend! The web site was easy to use, great flowers. My friend was delighted with her bouquet.

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