BMO Bank of Montreal

I have been dealing with BMO for 16+ yrs and I have found many MANY things have changed. I meant to give 1/2 a star but they didn't have one

I have to say I agree with the majority of the reviews. They not only apply to the Brandon branch, but BMO customer service in general. There isn't much point in having customer service agents or even tellers in the store if they have no idea what they are doing. At the very least, they should start by listenting to the clients and trying to help once they let the client speak. If the review team wants more clarification they should start by listening to random phone calls made to BMO customer service.

Good luck talking to a real person on the phone with a million menus to go through and then ending up leaving a voice-mail anyway.

Edit: Isak is amazing! The assistant branch manager and the branch manager could use more customer service training as well as policy training, but if you must go to this branch, ask for Isak! Honestly, if we had Isak from the beginning - 5 stars! But since the others were lacking, I am giving 2 as a revision. Thank you Isak!

Title: A Seamless Transition with BMO - Thanks to Isacc!

Review:
I recently made the switch to BMO as my bank, and I couldn't be happier with my decision. Isacc, one of their outstanding representatives, played a pivotal role in making my transition smooth and hassle-free. His guidance, attentiveness, and expertise were invaluable, ensuring that I felt supported every step of the way. BMO's exceptional service, combined with Isacc's assistance, has exceeded my expectations. I highly recommend BMO to anyone seeking a bank that truly cares about its customers and delivers top-notch service.

My review used to say 1star
The new manager and assistant manager have REALLY whipped that place into shape.
I’ve been coming here 6 years and since the new management took over, EXCEPTIONAL customer service. Shreen is someone who should be training nation-wide. I was disgusted with the prior management and I’m glad to have to pop into BMO now as opposed to dreading it before.
Keep up the great work!

Recent management at this branch is awful. All experienced staff gone and they were so friendly and knew all their customers. Staff always leaving and new faces. Wouldn't recommend here. Service and wait times gotten so bad. And bmo leadership does nothing to improve the branch.

I had a lot of trouble sorting out some accidental missed payments that ibwas not informed about.
Uschi and Rushabh were very helpful in giving me the information I needed to get the situation fixed.
I appreciate how patient they were with all my worries!

It seems like the last year the customer service had taken a dive. My husband phoned with a question on the Wed and got voicemail stating he would be called back within 24 hours. I ended up going to the branch in the mean time as we couldn’t wait. We don’t live in Brandon so that is a pain. He did not get the call back till the filling Monday. My son was at the bank and needs to cancel some LOC cheques he can’t find and order some more LOC Cheques-he was told he had to make an appointment. You used to be able to do it right then and there. So he had to take more time off from work again and also drive into Brandon again. This is so disappointing to us. It’s not very accommodating.