Chateau Lanes

This was my first and last experience. I'll never come back. Please don't come here. Staff is horrible and so rude.

Horrible customer service
The lady in front with short blond hair was behaving so bad and speaking in such an attitude. I would recommend people you should not go here

Management is a joke, employees are treated poorly, This is coming from someone who has a family member working there! I personally would not give my money to the people who run the place, they take advantaged of there employees!

The management of this place should be looked into by manitoba labour board!

Amazing food and great staff friendly and very helpful when needed. Thanks for an awesome experience.i will return for future fun.

I've gone to Chateau for many years and have always had so much fun and a great time. But on the past couple times I have been in the past couple months, the experience has declined.

We had called ahead and made a reservation. When we arrived and told the counter clerk, they had no idea what we were talking about but thankfully there was open lanes available.

The entire facility smells like old frying oil; seems to have no exhaust/proper air circulation. It seems like staffing is always spread thin OR lack of training/knowledge for the staff that was there. Some patrons were being unruly and disrespectful to the lanes where they were throwing balls when their lane wasn't active; they could have possibly damaged equipment as well as caused an accident.

Leaving this feedback here in order to be helpful to the business owners as we would love to see this place return to its original lustre. Thanks

Awesome not crazy busy. Well organized. Super polite staff. Had an awesome time. Drinks were reasonable price. Didn't try the food but did notice a menu including burgers and poutine.

Bowling lanes are one of the best in city but customer service is the worst. I am regular here, service desk clerks are always angry about something. They can’t even deal to a customer with a smile or anything. Just because of customer service I don’t wanna bowl here any more.

Workers were very rude all night, the lady working friday night on jan 21 was horribly rude, forgot to add our names to the board AND she rest our board once we had 45 points, will not go back

Would like to share some positive feedback and exceptional customer service provided by an employee working in the restaurant of Chateau Lanes - Navroop. Went for bowling to Chateau Lanes & due to some event, kitchen was closed for most of the evening, but she went over & beyond to prep an order for us. Though she was scheduled for a break but she prioritised our food order & was super friendly. Thanks for the great service:)

First time I had visited this place in 1999 and the second time on 23rd/2022. The inside of this place were very nice and clean but the customer service was very unprofessional and rude. One of the worst customer service ever I seen. Hope they can improve there customer service by training them or send them to school to learn about the communication.

I’ve been going to Chateau for years. Always was a great place to kick back and relax. However my last couple of visits have been less than a decent experience. Twice in a row now… the bartending/serving STAFF have gotten completely intoxicated and shown very unprofessional behaviour. One of the bartenders (1/3) got drunk around 11pm and tried to steal our drinks off the counter thinking they were hers? Then when we confronted her - she slurred “don’t worry I work here” my group then watched her struggle to sit down in a chair and fall over before being escorted out by another server. The other (2/3) bartender on duty came and tried to bum cigarettes off of us only moments after the drunk bartender left… and then the cherry on-top was the only other server (3/3) completely messing up the drink orders all night long and being extremely rude when we would point out we were missing drinks. By far the worst bowling experience I’ve ever dealt with.

Booked lane for 6 people at 9: 30 when reached there they said morning shift might have forgot to book u in. Asked for manger she was very rude and Said me to leave.they should have done something for us atleast showed some respect or apology because we made appointment from our side mistake was made from there side. Avoid this place there are better place then this
If owner can see this situation and deal with it
It was on Saturday night 9: 30 pm 6 th Nov 22 and we called them at 5: 30 pm to make appointment

When i called they said they were open for bowling. When we went half hour later it was packed and unable to bowl.

They got the worst services I have ever seen in my life me and my family kim just right now the end the worker almost kicked us out by telling us they going to close early and they’re packed just because they cleaned some bowling alleys and they don’t want to clean them again because we just called 30 minutes before they said they are free What kind of services is that?

Great experience, more crack down needs to happen with people who are goofing off and standing on the lanes, sometimes over flowing on to other people's lanes. We wound up leaving early because we were getting annoyed.

The front desk lady who is also at the bar doesn't know how to talk with the customers. The worst costumer service ever

The workers are very friendly.very welcoming.first time going and I was amazed by the way I was served.you guys keep up the good work.they deserve to be tipped.

It’s a good place to spend time with your family and friends. Staff was friendly, the place was clean and they have good prices too, will be returning back next time!

Unfortunately my family had a very bad experience here March 28. I dont think I will ever go back. The woman working the front desk for bowling was rude, didn't pay any attention to us, didn't greet us. Once we paid and got our shoes the lane was not working (pins weren't coming down) and she didn't care to help (she wasted 15 minutes of our bowling time that we paid) she didn't put our names on the screens, the pins didn't come down after going too see her twice for it (her excuse: "I'm busy") I cannot believe the service here. I am so upset with our experience there. The bartender/cook was also rude, didn't great us, walked right by us several times before just rudely straight out saying "I'm only making fried food". This is just unacceptable service and I hope the owners recognize that they shouldn't have people like this working for them.

Came here with friends, had a great time, you can get snacks here and even drinks.i suggest you to come here with your friends on a late night (or whatever is convienent for you) and just have a fun time!

We had to throw together a last-minute birthday party for an 8 year old, and it was a little bit of a disaster. So we called Chateau to see if we would be allowed to bring a birthday cake, they allowed it without issue. Everyone was so kind and on the ball. The facility was clean and organized. They had half the room lit up for glow bowling and granted our request for the kids to go on one of the glowing lanes.the price is by lane per hour so it may not work for everyone but its a great place I will definitely visit again.

Excellent place to have "Bowling Fun " plenty of leagues for all standards of players 7 days a week. Go to the website for more details. RECOMMEND.

Hlo, my name is Kulwinder sidhu I usually came with my friends here for bowling 2 or 3 times a week. Everyday staff is really nice. I went their today as well with my 3 other friends and the 8: 00 pm on may 3,2021. The receptionists was kinda being rude to us it looks like she don’t want us to do bowling. When we start bowling all the lanes were vacant. I asked a specific number of lane she said no I can’t. Then we start bowling their was not enough bowls so i took one from another lane she was really rude to me I asked her that there was only xtra large bowls so she said no there was i know. I’m really upset with this kind of service even my friends too. If we are paying for bowling we don’t deserve this kind of employees and poor service from them. I will never come back.

It is a fun place. Bowling bowling bowling. Theres food and drinks, Ample parking space, friendly staffs.

We had great fun here. Good and friendly staff. We had some snacks while playing it was tasty too. Very clean and neatly maintained in this COVID-19 time. They sanitize the play station every now and then.

Terrible treatment of these gentle bowling balls and even worse for the herds of pins. Deplorable.

Whoever the girl was who was working the front desk around 8: 15 today was very rude. She needs an adjustment on her customer service skills. Makes me not want to go back.

Haven't been 10 pin bowling for a dog's age. Used to be able to do better at 10 pin than 5. Not anymore. Still had fun though. Learned that they have lighter balls for kids. Thought that was pretty cool. Friendly staff, good food, clean place. Overall a good night out at a good establishment. Everything good you would expect from a good bowling alley.

Very friendly staff. Took the kids. Atomsphere was awesome and family friendly. Food was great.
We will definitely be returning for more hlow bowling.

I had company in from BC, none of us had been to your establishment before and were super excited for a night out bowling. When we got to the front desk we were greeted with a bitter face and atrocious attitude. We inform the young lady that we would like to bowl, Without a smile, she says “umm well you’re lucky we’re not busy, I guess we can fit you in (lanes were more than half empty) but for future, you need to book a reservation” in a snarky, rude tone. We were all taken aback by the treatment we were receiving. I explained that it was our first time and we didn’t know, she just pursed her lips and asked “what size? ”

The bartender was super great, making jokes and laughing. She seemed to have a great attitude. But out of the 4 girls working, she was the only one to smile at our group.

Pretty disappointed and probably won’t go back. Hopefully this issue is resolved so you don’t end up losing more patrons.

Great venue, great staff! The food and service is great, and the on-site pro shop is 2nd to none. Mike Boroskae is the best in the business!

Told me to remove my shoes to use the washroom, the other bowling alleys dont ask you to remove shoes whats so special about this one

The food is a little over priced but it's great for a fun night out with the gang! Plus Friday nights are all you can bowl.

Really nice place to chill and have fun with one or many friends! I went with a bunch of colleagues and had a good time, good food! Only drawbacks are that it's far away and that there's not foul line sensors or good animations on the screens for bowling