Harbourview Medical Center and Walk-in Clinic

I found the 2 hour wait worth it after meeting Dr Neil. He was attentive and understanding of my concern. I did not feel rushed. However the front staff did not seem like they enjoyed their job

This is a extremely slow office and the receptionists didn't register me when I first came in. Told me, about a 45 minute wait to be seen at 1052am, sat waiting watching other patients come and go that were all there after me. When I asked where I was on the list at 1233 they said I'm not on the list then proceeded to become extremely rude. Told me I would be the next in line, then I had to ask again around 124pm where I was on the list and the older receptionist became very very rude. I will Not be recommending to anyone to come to this office if you need to see a doctor. This place just seems and feels EXTREMELY UNORGANIZED with VERY RUDE RECEPTIONISTS.

Alot of people were waiting for to see the doctor for over 2 to 3 hrs. Only one doctor was there.

Good place to go, but there is no walk inside on Friday which says on the door but not the website.

How this clinic still has a license to practice I don’t know. Like everyone else, wrong diagnosis. They just want you in and out as fast as possible. Go to kalo!

Love this clinic and pharmacy. Professional, friendly and helpful. Amazing doctors and staff!

I have never been more disappointed with a walk-in clinic before.

I called before going in and they said it was around a 45 min - 1 hour wait currently which was totally fine. I got there within 20 minutes of calling and checked in with no problem.

While waiting, there were several others who came after me to also see the walk-in doctor. I noticed about 3 others who arrived after me were called in to be seen before me. I waited an hour and checked in with the girls up front to see approximately how much longer of a wait I should be expecting and they said another 45 minutes.

I was getting quite frustrated at that point but sat down and waited my for my turn. After that, another family came in and was put on the waitlist for the walk-in. Within 15 minutes they were called into a room. I went up and asked why others who came in after me were being seen before me and the one girl checked her computer and looked confused while the other girl sitting next to her said that I was next.

They very obviously either forgot about me or for whatever reason were allowing others to go before me.

When I finally got into a room to be seen I had been there for around 2 hours and 15 minutes. I am perfectly fine waiting for a few hours to be seen at a busy walk-in but the lack of organization and whatever else was going on disgusted me.

I will never return to this clinic and I will advise others to not go here as well.

This was my first visit to this clinic, as I have a very painful tooth/ear ache. When I first came in there was a young lady and she went in fairly quick and then it was only me thinking I would get in fast but turns out it started to fill up fast and as they all came in I could hear who was a walk-in and who had an appointment. There was 3 walk-ins and everyo one of them went in before me and obviously I was starting to get a bit irritated so went up to the desk and ask when I would be going in as now I was the only one left and they didn't even know who I was and then put me in a room right away (as if that fixed the problem) when I said I've been waiting sense 3 and you've taken everyone before me. The doctor was friendly and I asked about how they work and he said I should of been first. So all in all I would recommend keeping an eye on your position there and speak up once you realize they've forgotten you were even there.

Never again. The receptionist was late. Then no later than hello I get dismissed and told that I will get a phone call. That didnt help. I did get another inhaler though. That didnt help the chest infection that I needed actual meds for. 0 stars is what I give.

The receptionist is very rude and snarky. She'll let you sit in the waiting room and not say a word to you. And then tell you there's no doctor. Seems that she hates her job! Should be fired immediately

First time going there and the Doctor i spoke with was amazing, Dr. Chan.he listened to what i had to say and filled out my prescriptions in which i badly needed due to my doctor of 24 years Dr. Choptiany passing away this morning.still in abit of shock.
So much less stressful dealing with Doctors that listen and understand your situation. I was needing a prescription for 2 of my meds for extreme pain from Severe A. S among other things.
Does anyone know if he accepts new patients?
I give him 5 stars for how he went about talking with me.

What a great experience! Came to clinic for my daughter. The staff is well polite and friendly. The receptionists are so helpful. Definitely recommended:)

What a joke, make an appointment for 945am and told it will be a 45 minute wait…

In addition they seem to have no problem taking walk ins before appointments, and the receptionist ignores how full the “waiting area is” and continues to tell people to take seats when there are zero available and when asked if they have more seating just says no and doesn’t even do a courtesy check

Great clinic! Had an appointment today. No waiting time at all. Doctor was very carrying and friendly. There is a pharmacy here as well and staff is also great in it. Would recommend for sure.

Zero stars. Will be seeking medical help elsewhere.
Have been a patient here for years, only reason, the Dr's are pretty good. One and only reason for leaving, the receptionist. She puts you on hold forever, hangs up, asks questions and doesn't listen to the answer, cuts you off, gives attitude, is just generally rude and unhelpful. Very unprofessional. I have no idea how this lady is still employed here. Good luck!

I am very impressed with their service. There is excellent staff who treat very nicely.
Good experience.

My son had an appointment for 10: 30 a.m.
50minutes later and I am watching people walk in and get in much faster then us! I had to ask the receptionist when we are going to be seen next, so she put him in a room… and still my son waits in the room to get seen as I see other patients still get seen in other rooms while my son is waiting! Ridiculous!

Quickest walk in I've ever been in, and so convenient that I can book ahead so I don't have to wait. Doctors treated me with respect and super knowledgeable, Dr. Chan, Dr.cooney and Dr. Bolard (I'm sure I misspelled it) both listened and Dr. B even helped me find a family doctor, honestly grateful for this clinic

I have a variety of medical concerns that are accumulating unchecked because it’s hard to get a hold of anyone here via phone. Every time I phone, I’m well within their hours of operation, this is reinforced due to the fact that I am told the clinic’s hours by an automated voice and then hung up on seemingly for no good reason once the automatic message has ended. It’s never made clear why my calls aren’t answered and the automated message provides zero help, explanation or insight for regular patients that have either missed a call from them or simply just need to speak with their family doctor. If it’s a matter dealing with prescriptions, I don’t always have time to call within the hours of operation and cross my fingers for someone to pick up within the hour. I’ve run out of meds with no refills before simply just because my doctor wasn’t responding to my pharmacy’s fax and I couldn’t reach front desk when I’d try to call about it. Please make your phoning system more reliable, accessible and comprehensive for regular patients. Calling and speaking to a real person is beginning to feel like a matter of luck. This is increasingly frustrating and if this is happening because the line is busy, that should be clarified in the automatic message (that I could probably recite word for word at this point).

There management is so bad. Like seriously, o had an appt at 3: 30 and the receptionist say the Doctor is not yet here and I asked what happened she was like I don't know. This has happened twice, Doctor coming in late is better to close the clinic is no Doctor is available

Staff was helpful but the doctor was quite rude to see my toddler just to refresh her bandage as it was close to clinic close time.
No humanity at all: (

Got in quickly but the doctor i saw was obviously rushing to get done with me quick so he could leave. He gave me a bunch of "directions" without any info or help. The front desk ladies were also miserable and hard to understand. Absolutely garbage clinic that i will never go to again

Everytime I walk ‍️ into see Mark I feel like a broken toaster.after he works me over I feel like a Machine! So ya I recommend him.

If you’re needing to go to a walk in clinic I don’t recommend the harbourview walk in on concordia. Waited for an hour in the waiting area and got up to ask the receptionist how much longer because I am in need of antibiotics for a painful infection. She told me I was on a waiting list for a phone call from the doctor to discuss my problems. How am I supposed to give you any kind of lab samples or get a prescription over the phone? She then asked me if it was urgent and I said yes? That’s why I’m at a walk in clinic. I’ve been there before for the same reason and was in and out with a prescription in 45 minutes. There was no doctor physically there to see me so what’s the point of the walk in being open?

Dr. Chavali is an amazing doc. She is very friendly and courteous. She has an amazing smile and great attitude. Very quick in diagnosing the problem and providing treatment. Keep up the good work Dr. Chavali.

Not organized very well, wait time was over an hour, felt like it was first come last served. When I called to make an appt the girl that answered said just come in as a walk in ok. Yeah ok and spend half a day there. Not.lesson learnt! Always make an appt.

Dr Chavali is the best. She is very positive and an excellent Dr. She is very knowledgable and will give you all options available for her patients.

I would give this place a minus 99 if I could. We came, first in line then waited as two people went in before us, them my husband asked when we would get in and she said we were next. Then she came and told 3 other people to go in. My husband went to ask what happened and she said they have been here before and he said you told us IT IS A WALK IN CLINIC ONLY. Seriously? I was in agony and had waited over an hour already and then they were going to take in a whole lot more people and we have to wait for hours? What a terrible place - walk in clinic my eye. They need new personnel and better rules and fairness should be an objective. Shame on this clinic.

I loved the communication between Dr. Sandhu and her patients. However, the inconsistency of her schedule can be a little inconvenient but totally understandable. What I don’t find acceptable is the total lack of communication and blatant lack of customer service the receptionists have. I myself am a receptionist and would never talk to a patron the way they do. On a particular occasion I was called and told that after a test I were to come back for some concerning results. In a panic I got my mom to come with me (we both took the day off work) to get there for the doctor to tell me she didn’t know what they were talking about. On top of that during a medical leave from work they were supposed to send in the paper work and after weeks of telling me it was sent I was informed the form was never filled out and misplaced. Very disappointing considering Dr. Sandhu is a great doctor! I gave them one more star for their amazing pharmacy, the receptionists should take some customer service advice from the awesome girls who work there!

Pharmastist are such kind and loving people.thats about it. They're the only ones who have actually shown a genuine concern in how I'm doing:)

I went to this walk-in clinic because urgent care wait was 3 hrs and I was in excruciating pain. I had laid down on the exam table to help relieve some of the pain while I waited and the first thing Dr Chavali said when she walked im the door, incredibly rudely, was, "wake up. How am I supposed to examine you if you're laying there? " I told her that I was in horrible pain and was trying to relieve that pain by laying down, and again she responded very surtly with, "well, if it's that bad, you should be at urgent care. " Her exam was very fast, didn't order any tests, and sent me out the door with just antibiotcs, even though i gave a very high pain score.
I went to urgent care afterwards anyways because I didn't have faith in her competency. After IV pain meds, an ultrasound and CT, I have a kidney stone. Will NEVER return here or refer anyone to Dr Chavali.

Its a humble request to the front desk staff who are not polite and seems arrogant, please be nice to the patients. Every time I call or visit this clinic I get upset by their behaviors. I have seen a lot of posts regarding same complaint, please be helpful.

I was totally impressed initially. I could make appointments and be seen in a day or week the longest. Now, when I need to see Dr Sadhu, I have to wait a month before I can be seen. I really needed to see her, and the appointment was made for the next month - by that time, I had no reason to see her anymore. I'm looking for another doctor who can see me when I NEED her, not when it's convenient for her. I did like her!

My Dr of 35 years retired last September. Dr Chehadi posted a notice at my Dr's that he
was accepting new patients. I started seeing him last September. Anyway it is now April 25th and he is no longer at Harbourview. As I have some ongoing health issues, he has disappeared. I did find him somewhat arrogant, and now he has left me in limbo.

It’s nice to have a walk in clinic in our neighborhood. Wait times are minimal, and the Dr’s are wonderful humans. I feel like they don’t push pills and rather ask about your lifestyle/diet and suggest making changes towards healthier eating. They do charge $20 for Dr. Notes

Pros – short waiting time and pharmacy staff really helpful
Cons – 1.extremely unfriendly front desk staff; 2.came with my daughter to see one of new doctors in this clinic. I thought unfriendly staff is the biggest issue there, but this doctor was rude, arrogant and condescending. Not talking about the dress code, we felt like he just came for a minute from the gym and we disturbed him. Talked to us standing during all our visit, not opened computer even to check the patient history, not even asked about, but he knew in a minute what the issue is. Don’t have to say that I cannot believe to this doctor assumptions.
Seems it was last time we’ve used their services.

I’ve been to Harbourview see Dr. Chehadi 2 times in the past few months and he’s been excellent.

This week I went there twice and they weren’t taking any walk ins, which is frustrating because I live an hour out of town.

So I called an hour before I left to make sure they are taking walkins AND checked their live wait times (which said 0mins) and they stopped accepting walk ins again right after I called.

The ladies at the front desk are incredibly rude and arrogant. They laughed when I told them I drove an hour to get there.

Don’t waste your time at Harbourview, go somewhere else.

The doctor I saw for my 10 month old was dismissive and arrogant. Apparently he can meet my child and tell me that a neurologist was wrong without medical history, or a proper exam when being seen for something seprate. I got a second opinion from another clinic. It was like night and day. Avoid this clinic.