Imperial Properties

I would like to acknowledge the staff at Imperial Properties, particularly Juvy Gabriel and Norma Villamayor. I have had a few occasions of having to contact Imperial Properties for a few reasons, and each time has been a pleasure dealing with Juvy and Norma. They have been very quick to reply and complete the request, and I look forward to future interactions.

Juvy Gabriel – who has been looking after our condominium on behalf od Imperial – has provided excellent service. She is prompt to respond and very helpful.

Ms. Laine Javier has been very helpful and patient with my inquiries last time especially through the transition. Recently she processed a refund cheque and was also cool to answer the reason for the delay. She should be promoted. Likewise, the Property manager Juvy responded to my request and followed up when the painter did an uneven coating on painting the wall outside my door. Thank you for your assistance.

Juvy Gabriel has been excellent to deal with and quick and attentive with his responses and service!

I have nothing but wonderful things to say about my personal experience with Laine from Imperial Properties! She has been very patient and helpful regarding our services through this company. Our family has specifically very much appreciated her excellent communication, compassion and overall support!

They take forever to get back to you when you actually need help with big issues.they lead us on for 2 years before they told us we were on our own to get assessments and make a claim. 2 years.not impressed.

Laine J.has been extremely helpful since Imperial took over our property's management. Excellent work ethics!

By far one of the worst and poor managed and unprofessional agency/property management companies in the province.

Just don’t do it. The lack of professionalism, the agents are rude this one hung up on us. If you’re considering it just don’t.flea if I could give 0 stars I would

It was just a simple inquiry as I’m finding a home although the company didn’t have any vacancies when I called, the reception lady Juvi gave me a lot of information I need. She’s very polite and friendly. Such great customer service!

This agency do nothing for comfortable tenant’s life. They have cockroaches in apartments and don’t worn about it. They don’t fix problems in time. We have broken oven from the first time when we started to live here, and dryer in laundry is also broken almost during the month, sometimes we sleep without blanket because it doesn’t dry out. And they don’t care about it. I don’t advice anyone to deal with this agency.

Absolutely the worst work ethic ever! I moved into an apt 3-4 months ago and have left 3 messages or more for the "person" responsible for my building and nothing! Also sent an email. Stupid right.how do you not return new move-in calls?

APPALLING! Ernie is the worst!

Response to reply:
No thank you! It is a perfect representation of this company. This person Norma literally just called me maybe 4 mins ago siting my old vm from maybe October or even September. Which is hilarious cause she's the one whom JUST transferred me to Ernie! Lol I'd say a cleary sign of no communication within the company or just simple lack of work ethic in your own personal job. Re-calling someone in this situation is a prime example. The only reason I was FINALLY contacted was because I made this post. Which goes against this company and w.e ethics it has or doesn't have. As I was just told by Ernie, I am not supposed to call this management as I am a tenant apparently. So I now have no business with this company. But thank you for the phone call return 4 months later. Good luck to everyone else, sincerely.

Quite possibly the most unorganized and unprofessional management compamy I have ever been subject to. Their accounting department is an absolute mess, they don't do any due diligence, and have numerous times wrongly accused unit owners of owing them hundreds of dollars.
I'd rate them zero stars if that was an option.

NOT EVEN QUALIFIED TO MANAGE a popsicle stand

Call twice after 9am show open advised i am calling out side office hours (948 am last call) terrible service or no service