Life Assure

I found agent Malachi very helpful. She quickly diagnosed my problem. Also when I voiced dislike of pendant with big stop light button, she suggested change and arranged for me to get an upgrade on return of present pendant

Works great, just ordered the wrist band.
Malika was great helping me and getting everything set up for my wrist band

I highly recommend this product! My mother has been wearing it at all times and keeps it by her bed at night.

My family feel much less stressed knowing my Mum (81) has her alarm with her.

The service is great, spoke with an Agent today named Ash she was lovely to speak with and very helpful.

Call was answered quickly. The agent (Jack) was super helpful and professional and she was able to help me with what I needed.

I am particularly satisfied with this company. I have had my life line with them for a few years now. The lady that I was just on the phone with was so pleasant and helpful.one thing about this system is yit doesn't require a home phone it can be set up with your cell.

My father asked for a medical alert button for his safety. After reviewing the 3 most popular we decided to go with Life Assure. The benefit of the unit using GPS assures is our father can be anywhere in Canada and we can locate him on the app on our phone. He remains active however if something happens we can locate him quickly and he can access medical assistance quickly
Alicia and Malachi were very helpful and setup was a breeze.

Malachi was very helpful in helping me to set up the device. The device seems very easy to use along with all of the tools we need for safety

I am extremely pleased with the services provided by Life Assure! My experiences with Customer Service and their response to emergency alerts, have all been prompt, efficient, courteous, and very helpful!

My most recent call, to update my information, was handled excellently by a representative, named Jak.

Thanks to Life Assure for making me feel very safe, everywhere, with my mobile device - knowing that help is always within easy reach!

Needed some changes made to my account and they were identified and easily changed with the help of Malachi. Thanks so much Malachi!

I only needed it once so far and the paramedics that came were so nice and very good at there job which I had no sought they would be they took my vital and were very concerned about my blood pressure was low and I refused to go to the hospital so they helped me up and had sure I was ok before they left and they were very professional in all the ways they could be and that was very high on my list. And the lady Jack from Life Assure called me the next day and asked for a report from them and her call was very unexpected and she was awesome to speak to she was very respectful and I love that about people excellent telephone edicate was the honest and answered questions about everything and I thank her very much

The folks at LifeAssure have been very responsive, and the Elite device is perfect for my mother-in-law's situation. Once the sales people handed our case over to customer service, a couple of unexpected issues arise, like additional monthly charge to activate fall detection, and the lack of a pouch or belt clip case for the Elite. But we adapted, and it's all good.

All my experience, so far with life assure has been great! Isabelle, today was equally as great. This companies customer service is outstanding!
Highly recommended.

Spoke to Malachi Jan. 30/23 regarding a couple questions I had. She was very polite and knowledgeable. I was very satisfied with our interaction.s

Staff have been very helpful. They have answered our questions promptly. Testing the device was easy and their response time was almost immediate. They notified us within a minute. Great relief for us.

The device has a short battery life. 24hrs or less requiring 4 - 5 hrs charging. It requires charging daily. This can be an issue for our mother to do on her own. Longer battery life and faster charging would be a bonus.

H i Jak your help today was the answers l wanted.you were great to talk an help me. Thank you so much Appreciated. Thanks Theresa

In moment of need, they delivered Service+ Assurance so that I can maintain Independence! PHEW! THANKS K

To Life Assure consumers services I'm happy with the service I have received I recommend Life Assure medical alart to my family friends so that they can be protected as well thank again Life Assure.

Terrible customer service! My daughter has been charged $107 a month for a year with NO services. She never even took it out of the box! She has seizures and brain surgery. She ordered the GPS necklace and when it arrived she realized it was not what she needed. She returned it, after waiting 2 months for instructions. A year later she reviewed her bank statements and saw they continued to charge her even tho0 she cancelled it before it was even activated. When she called to have the charges refunded this week they are giving her a run around.
I am writing on her behalf because she is so upset and still recovering from major brain surgery. She feels like they are taking advantage of her brain injury to continue to refuse to refund money they shoud never have taken.
They wont even address it.
Do better Life Assure!
Beware this company!

**added 45 mins later: **
Your automated reply to "Reveiwer first name" is a perfect example of your concern for this poor service. We spoke with Yzabella out of Belleville Ontario. Of course we contacted the company first!
When we spoke on the phone - she called when it came, asked to return for refund for any charges as she wasn't gonna use the service. She said definitely and I thought the charges stopped right there.
My daughter paid for an upgradedddd service, (the plans start at $30 extra a month.)
We waited and waited for the print out that let's you mail it back for free, site even says it'll give you one for returns.never got anything and even eventually paid $25 to ship it to them.
They agreed to the refund and my daughter *with massive short term memory loss* thot it was dealt with but they continued to take money out. We called several times over the last week. And you avoided direct answers about refunding the $1000+ you have taken after it was cancelled.
So.you can tell us here. In a public forum, what you plan to do to refund that money.
Let me make it simple for everyone.
Full refund immediately.
Yes or No

I have had an amazing experience with Jack. She was very helpful and pleasant. She explained everything to me so I could understand.

The representative of Life assure was extremely helpful and I would certainly recommend her to anyone needed help securing the safety of an elderly loved one.

I'm very happy with the customer service they provide I wanted to return the product due to cost and they worked out a better deal for me.

Ordered this for my elderly father, received package and unfortunately my father passed away so never even hooked it up. Cost $25.00 to return and have to fight to get money back that they already charged to
My credit card not very
Good customer relations

Buyer be ware

I bought the Life Assure Alert for my brother who has mobility issues. The whole transaction was seamless. The agent was compassionate and understanding. Thank you!

I am extremely happy with the service provided by Life Assure. Their system is very sensitive to even small movements, adjusts to my body style of movement and reacts positively by placing a call immediately it detects a fall, or anomaly. E.g. I sat down a bit hard on a sofa which was placed at a lower height than normal. My pendant recognized this as a "Fall" and activated the fall detection system by placing a call to the monitoring station which also responded immediately with 5-10 seconds. I would highly recommend Life Assure to anyone considering a fall detection system for their loved ones.
Narendra Mathur

I accidently bumped my monitor and in a matter of seconds there was someone on the other end asking if I was okay. I was very pleased on how fast I got a response.

Great customer service and seemless transactions. Luckily haven’t had to use it yet but the tests work well and it gives us all a piece of mind that my mom has a way to notify someone if she falls!

Very helpful with information and follow up. The 1-800 number is very useful and easy to talk to someone in person. An added bonus is that the alert buttons work in Canada and the USA!

Not good, tried to test it tonight and see if my mother could hear it in different rooms.problem was no one answered the "fall" button when we pressed it. Rang for over 2 minutes each for both attempts. Then the paramedic called and we reported false alarm. Then the firetruck showed up! All this because no on answered at Life Assure when the alarm button was pressed. Needless to say, it is going back.

The device seems to work well. BUT. I cannot use the app.be nice if I could. No one seems to be worried about it I don't know how many times I have phoned. That is why I only gave three stars.

Life Assure has been a tremendous asset for my mother-in-law and peace of mind for the family. They have assisted her 3 or 4 times now with prompt, polite, quality care. The family is very grateful for Life Assure and their professionalism and would recommend them to anyone.

Recently signed up for this service, so can't say much right now.
So far so good, set up was real easy and customer service was very good right from the initial info call. Very helpful and patient staff with all our questions.
Ease of use with the product is important, and so far no issues.
Thank You
M Grace

Courteous and prompt service changing my telephone number. Thank you.
Sincerely, Trudy Hartlieb
Always very helpful and friendly. No complaints.

Rhonda was extremely friendly and knowledgeable. Life assure is very reasonably priced and I feel comfortable with my 91 year old mother living alone with there services.

At 2;30 am this morning the Unit in loud voice claims that they have received a help call and ask if i need help - I tell them that I did not push any buttons for help this goes on every ~15 min.they tell me that they can't fix it and I have to call Tech Support after 8.30am. 6 hrs of irritating calls if i need help every 15 min. About 9 am got hold of Tech who tell me to push Reset button on rear of unit as unit probably lost contact. After a couple of resets it seems to have stopped. Tech Support should be available 24/7! Very bad sleepless night. Not Happy with your service

The customer service person I spoke to was kind, considerate, knowledgeable. She made me feel like a valued customer. Thank you for the wonderful service you provide.

I have been very satisfied with the service provided by Life Assure.and it is Canadian. The representatives are very polite, even when I send in a false alarm. I wear my necklace alert button all the time.

Very approachable and very thoughtful. No hesitation helping me with my problem. Feel very safe and comfortable with this company.

What's the opposite of "Assure"? "Reckless"? "Incompetence"? "Mislead"? "Misdirect"? "Negligent"? "Dereliction of Duty"?  Let us tell you about Life Assure: Recently, one of their clients had an emergency and the alert necklace was activated. Life Assure sent first responders to the WRONG ADDRESS! With no response at this wrong address -which Life Assure "assured" paramedics was correct- police were then called to ram the door. Nearly an hour elapsed before Life Assure realized its error. Imagine if that was you or your loved one, waiting an hour for first responders all because of Life Assure. That delay could be the difference between life and death. To make matters worse, Life Assure has not taken responsibility for the costly damage to the building because of their complete incompetence. Neither emergency responders nor the police are at fault. Life Assure is at fault and they admitted their error. They failed their client and have failed an innocent party who is out of pocket thousands of dollars due to Life Assure's wanton carelessness. 0 stars. We can "assure" you: this is not a company that cares about clients, community, their reputation or doing the right thing. A complaint is being filed with the Better Business Bureau.

Just purchased this medical alert device with fall detection and GPS, for my husband. Set up was simple and the customer service very good. This gives me peace of mind when I’m not with him.

I was very pleased with the service I received. Everthing I called about was looked after. The representative I spoke to was very knowledgeable, professional and pleasant.

Tracy answered our call regarding my Mom. We asked to switch up our contacts list and had questions about power failure. Tracy was most helpful as are any of the staff that we've spoken to over time. Thank you Life Assure for putting us at ease.

GPS system arrived faster than expected. Good customer service. Easy set up. The speaker in the pendant is not quite loud enough for someone who is hard of hearing. The GPS is counting on cell service. As we are in a rural area, the service isn’t always the best and the signal is often weak. Keep in mind that GPS systems need 4 hours to be charged and can’t be worn during that time—no way around that.

Yesterday I contacted Life Assure as I was concern if my device was operating system was functioning correctly.
The lady I spoke to was amazing she was very polite very friendly and compassionate. Before I contacted them I hesitated as I wasn't sure about my question and felt foolish to contact them.

The lady answered my question and we were on the phone for a few minutes. When I said good-bye I felt wow this was a great experience she took her time to explain everything in detail and I felt no question went unnoticed and her mannerism was amazing very friendly and approachable. Importantly she took her time to explain every detail.

God Bless Life Assure

So far so good! It's getting used to my movements still. It alerted to a fall while I was sitting watching TV. But there was a quick response and we just chuckled.

So far very, very satisfied and relieved. I talked to a number of companies including the large American subsidiary and I opted for this Canadian company. Everyone I talked to at life assure was extremely helpful and informative. Thanks to all of you!

We opted for the mobility fall detection pendant for my mom. She can talk and hear the call Centre as the pendant is a two communication device. Even if the battery gets low it talks to her. So as long as the cell coverage is there it will see her no matter where she is.

She has only had it one week but yesterday it detected a fall at the grocery parking lot when her poor knee gave out. She was questioned by the operator to make sure she was okay and my sister, who lives locally was informed.

Very happy at this point!

When I spoke with Rhonda, I was more than a little stressed and not very organized. To say she was patient is a vast understatement! Not to mention incredibly helpful as she guided me right through to the end. Even staying on the line with me while we tested the unit.
She explained every detail (more than once) making sure that I had a complete understanding before we said good bye.
I will not hesitate to recommend your company to everyone I know who needs such a service!

Kindest regards
Kjeld

My name is Rita Kirkpatrick. We purchased a life assure fall detect necklace for my dad. Jason was amazing. He helped answer all my questions and concerns. Jason was professional and knowledgable. System was Easy to install. Thank you.

My 90 yr old mum needed an alert system in case she fell. She lives in her own home so she needed that system, just in case. Because of the initial conversation I had I decided to go with this system. Then the team did what they could to give me the best possible deal as I was paying it for the yr rather than month to month. The staff have explained to me step by step how their system works from the moment you activate it. Its been a great experience and the staff really not mind how often you call them with any concerns you have. They never make you feel rushed off the phone but happily take the time to explain things. I recommend this product to anyone who feels they need it.

Very happy with this company and their staff. Feel secure when alone in house or out with the dog or when running errands and appointment. Never fear falling and no one there to help me or passingout or low sugar always know help is only a call away to help Center. They always connected I never alone. Thankyou for your excellent service.

Agents and technicians very helpful responded to my questions immediately. Received equipment within 4 days (including a weekend).

Easy to talk to. The person I was with was kind, Understanding, and allowed a lot of open communication. The device was easy to set up. And my grandpa is able to understand how to use it.

Everything has been handled professionally with all questions answered in full. Response time is great. No problems whatsoever. Has a program for everyone.

SOLID.

Truly Canadian speaking Company. Outstanding. Utmost respect to the vulnerable. Trusted. Professional. Authentic. Honest. A renewed sense of security for myself. I feel alive with them. Providing me with a great sense of security, also allowing me to go out safely. Peace of mind. Proven to take immediate action for whatever my needs may be.

Effectively delegates tasks across the team.
Has a future vision of the company. I love everything this company represents. A major asset to Canada, strengthening Canadian culture and values.

Jason Lavack/Manager, goes above and beyond job requirements.

Worth a King's ransom.
Worth taking a look at.
Life Assure, is what I call, "The Game of Life's - Cheat Code - to Survive. "
Thank you.

Jennifer White C. E.

We rented a medical alert system from Life Assure for my Mother and we are very pleased with the device. We are also very pleased with the service my Mother has received and also service received from Customer service. They are so good with answering any questions you have. Fortunately, my Mom has not had to call for help yet but has accidently hit the help button and they are so kind and understanding. I would highly reccommend Life Assure for piece of mind, quality device and great service.

To date I have had no reason to use the device. However I do hope it works as claimed by supplier as a fall is my worst fear. I know it works when button is pushed but the fall aspect is why I got it. The service by contacts has been very good and the help to set up was also good.

New to this idea but because of help received I
Feel confident and secure I now can get help
and someone is there to help me and sure how
to use my monitor
Thank you all

Wonderful experience so far, had it for a few months. My husband had a fall yesterday and just with the sensor someone was asking him right away if he needed help! Highly recommended