McNaught Auto Outlet

Well I have waited 8 months to write this because I thought I would give them a chance. I bought a Ford Edge in March and part of the deal was that I get the part for the door handle that was missing and that the slight shake in the steering be fixed with an alignment. This car was safetied. When I took it in for the alignment the part for the door was not ordered, the seals were falling off the doors, the shake was from the tires being so bad and bald they all needed replacing. The battery had to be replaced because even leaving the car door open for 5 min kills it this I had to find out the hard way after my 90 day warranty was up. Basically take the car you are considering buying somewhere before you buy it because their safety is not worth the paper it is written on. I wouldn’t even have written this if they got me the part for my door after I called 5 or 6 times. Not to mention they kept me at the dealership for almost 8 hours when I was purchasing because it was months end. The manager of the shop/service Center at mcnaught is the only person I would trust there.

Dealing with Avni - deceitful in many areas, lots of excuses for the 4 times I was supposed to pick up my car and it wasn’t ready. If you have to deal here, talk to Mike the finance manager, he’s trustworthy

Friendly, fast service
Got great value for my trade-in.
Thanks to Avnir & staff for the perfect deal.

Caelan from McNaught Auto Outlet was pleasure to deal with and I’m very happy with my new Suv!

Bought a car here is December 2022. Sales experience was good but the after sale interactions have been awful. Dealership was notified right away that a tire was missing after they changed over to winter tires for me. Multiple follow ups including an in person visit all I got was a list of excuses as to why they hadn't "sourced" a winter tire for my car. The most simplistic task of ordering a tire has turned into 3 months of wasted time and effort for a tire they didn't return to me, unbelievable. Wouldn't recommend.

Ben and Jamie found me the perfect vehicle and made the process of the trade-in smooth and became friends. Highly recommend.

Posting on behalf of my girlfriend Jacqueline's car sale experience. Ive had experience in dealing with the sales manager for previous vehicle purchases and this one went pretty straight forward. We felt as though Jaimie gave us a good price on the 2018 Audi Q3 we purchased. Vehicle was low km, impeccable interior and free of accidents or major service visits. High quality vehicle sold to us. Prices on extended warranty right now are high as well as are financing rates so thats always difficult.

If there was one area for improvement it would be having a better system for test driving vehicles. Waiting 20min because of not being able to find the right screw for a D plate or not having enough fuel in the vehicle to test drive. Very minor and would not deter us from ever buying a vehicle here.

Our business in the finance office was quick and we weren't pushed to purchase anything extra that we didnt need. This was appreciated. 4.5* rating from us. Would happily go back for another vehicle purchase. Extra credit given here for allowing us to do our down payment in an effort free manner!

This is an updated review after originally detailing a negative experience. The sales manager Jaimie has since reached out to us and offered to make things right for us. Mistakes happen and I am happy to see that Jaime is willing to do what it takes to make his customers happy with their experience at McNaught.

Our salesman, Chen, was awesome to deal with. He was honest and knowledgeable about the vehicles we tested. We were extremely happy with the price we paid for our new vehicle as well as the trade in value we received. We have only had our vehicle for a few days but so far we love it!

Had a pleasure visiting McNaught Auto Outlet. Usually I am half hearted about going to a dealership and talking with pushy salespeople. But Philip was very professional and diligent, big thanks to him to help me decide what I really want.

Had a great experience dealing with Philip. Friendly and noligable, knew his way around the truck that I ended up purchasing. Would definitely recommend shopping here, the whole team made sure I was happy leaving with the right vehicle. Mike the finance guy was also very helpful making sure I understood the financial end of things.

Great place, staff provides exceptional customer service. Huge thanks to Philip Roshkovsky, he was really helpful with my requests.

Inder was amazing this was my first dealership experience and it was lovely. I came in with no knowledge about cars and had no idea what I wanted and inder was great and set me up with my first car.

I purchased my new car from Chen. I am very pleased with the service and the final deal. They took very good care of me from start to finish. Highly recommend.

Excellent service! Philip was really knowledgeable and easy to deal with; he explained all my options and helped me choose the best one. I would definitely recommend!

Very helpful, knowledgeable and patient. Thank you Ben and John, can’t imagine getting a better deal on my new Cadillac XT4!

Outstanding customer service by Philip. He was incredibly knowledgeable and patient throughout the entire process. When you go to McNaught Auto Outlet, ask for Philip for the best experience.

Ben Krepart offers great customer service explaining everything and giving the best deal offers according to our needs. I and my husband are satisfied with his services and wish him the great future ahead

I really love the way these guys treat their customers. Salesman Ben helped me out and he is very friendly.
Also their finance manager Michael is a great guy. I went to different dealerships but I was not getting approved for a car loan, but Michael did it.
Thankyou so much Ben and Michael

Extremely satisfied with the customer service provided by the staff of the dealership, specifically Philip Roshkovsky, very knowledgeable and helpful sales representative.

I had a truly great car buying experience from Mcnaught auto outlet. Everyone was knowledgeable, helpful, kind and courteous! Shout out to Chen from the Sales Team. I would definitely recommend!

Inder was great! Excellent customer service experience. Went above and beyond expectations on delivery day to make for an unforgettable experience. Shout out and thank you to Mike for being super patient and quick to address my many inquiries and questions through the entire process.

Meeting Ben Krepart was definitely meant to be!
He was amazingly respectful, kind, and thoughtful throughout the process, he went above and beyond in providing options that not only help me get a vehicle but also will help me improve my credit history. If you ever need a vehicle rest asure that Ben will make it happen for you! Also a big thanks to the team at Mcnaught, you guys are building something remarkable! Looking forward to seeing you soon!