Murray Hyundai Winnipeg

Stay away from this dealership. They force you to buy additional warranty and insurance when purchasing a vehicle. No business ethics at all.

Thanks for the reply. Interesting you don't deny utilizing the tactic of forcing buyers to purchase additional warranties, etc.only that you are disappointed you weren't able to convince me to follow through with the purchase at an inflated price with forced add ons.
Buyers beware of the business tactics at this dealership.

Wonderful experience again at the dealership, for our 3rd car from them! Big thanks to Craig O.in Sales who made this an extremely easy, no pressure experience, while helping provide us fair info between two vehicles to help us make our choice. LOVE our new vehicle, and highly recommend chatting with Craig if you’re in the market! Thanks also to Jocelyn S.in Finance who set everything up for us; she was very knowledgeable about the vehicle too! Thanks Murray Hyundai!

Very satisfied with my visit. Courteous and thorough intake. Everything was made clear. All work was done to my satisfaction and on time. A good experience.

Stay away from this dealership. They force you to buy additional warranty and insurance when purchasing a vehicle. No business ethics at all.

Service dept guys has to provide more information regarding which parts are on recall list over the phone. They are good that they will take your car asap in for diagnosis. But if they provide which parts are under warranty or recall then customer can decide if it is worth it to send their car to them or not.

Bad customer service, advisors are unprofessional. After a transmission replacement, the turbo of my car started whining.

This is the third vehicle I've purchased from this dealership and the experience is why I keep coming back! Tony is a great salesperson, and made sure all my desires were met.

Josh Doria & Wade Clisby at Murray took care of me in an emergency with my G70 today.
I hit a pothole that blew out my front driver's tire and I needed it dealt with now. With no prior notice for an upcoming business trip that involves 4,000 km over 4 weeks across the prairies. The boys got me fixed up and Darrel returned Jenny back to my driveway and took the loaner back with him before 6 hours passed.
Thank You!
Thank You!
Thank You!
Dale Moldenhauer
A satisfied Genesis Customer continually!

2013 Santa Fe had the engine go, Faran in service got us in and diagnosed within 2 days and a brand new engine covered and installed in less than a week. Amazing to deal with!

Thanks to Richard Eccleston for helping me getting the car fixed and handling the situation how it should be. Really appreciate the help and saving me couple of thousand bucks.

I just want to replace my other vehicle, and I am being in Show room 10mins no one even look at me, all I hear just a front desk person tell me that car is sold, I can't show you, and we are in the lot for extra 15mins still noone show up. Well looked like you guys don't want my business

Booked an appointment online and received a confirmation. Arrived at my appointment only to be told it doesn't exist. Said the systems were down for a few days, which is why it may not have shown up. Booked another appointment a month later, to be told again that my appointment doesn't exist. Neither times were they accommodating, even though I received a confirmation and it was an error on there end.

One of the salesman there Sheldon was extremely helpful and I appreciated his help and ability to show me some cars without making me feel pressured.

Really happy with the feedback from the General Manager. He dealt the issue in a very friendly and respectful way, how it should be done. Would really recommend people to reach out this dealership. Thanks

My friend Sid got a used C300 one month ago and the brakes had issue and they replaced it with new brakes
Best after services in Winnipeg.
Highly recommend ️

Update: Jeff from Service deoartment called me on 6/14 and confirmed that hitch for my car has arrived and I can drop off my car for installation. I got appointment on 6/21 yo drop off my car and I went there and dropped my car for overnight and he gave me loaner car so i can go to work. Next morning he called me to inform it got installed and ready to pick up. I picked my car next day and he also cleaned my car inside out. Thank you Jeff for your service and hospitality.

Service dept.is very unprofessional. I purchased 2022 Santa fe in March and requested Hitch installation. Got appointment in May. When I arrived at the service station, they said we have to keep Car for whole day so I had to reschedule the appointment. Got new appointment after 3 weeks. When I arrived 8 AM they asked me to wait till someone comes and help me. I was waited for 20 minutes and associated started to help the customer came after me. I got off from my car and asked another person to attend me. He did some paper work and said we will call you back once installation done. Note: no shuttle service provided or loner car. I have full 8 years top warrenty and told we provide loaner car if we have to keep the car for whole day or more for service. I waited until noon and called to get status update and lady said we dont have any update and call you once we have. I waited untill 4PM but never got a call so i called back and lady said our supervisor will call back. Supervisor called back and said we received wrong hitch so we couldnt install. And we have to reschedule. I was like why did you guys waited for whole day to inform me you received wrong part and couldnt fix. I had to call twice to get update. Again no shuttle service so i ad to taxi and go back to pick up my car. No apology no compensation provided what so ever. Would not recommend for service at all.

Faran Ahsan is the best service consultant I have ever came across in my life. I have owned and been to Mercedes and Audi dealerships before but have never seen such a knowledgable, attentive and caring service consultant before. Faran greeted me as I was pulling into the drive through, he already knew my name, vehicle and my concern even though we have never met before (was definitely proactive and prepared about the appointment). Faran did a vehicle walk around in front my me, asked all the necessary questions about my vehicle concern. He documented air conditioning noise on the work order, informed me about an active recall on my new Santafe and went over all the details with me before I was asked to sign. The best part is that Faran offered me to have a seat in the lounge and enjoy coffee while I was gonna wait for my ride. The service department was busy but Faran still called me around 11 am to provide a status update on the service. I got another call around 2 pm, Faran described repair details and confirmed that the issue was covered under warranty and the vehicle was ready for pick up. I came around 3 pm to collect my vehicle, recall was also completed and Faran made sure that the vehicle was washed and cleaned. I did not have to pay anything as the repairs were covered under warranty. This was my first time at Murray Hyundai as I bought this vehicle from another dealership but Faran definitely exceeded customer service expectations. He thoroughly explained repairs and is very knowledgeable about automobiles. I am glad he educated me about an active recall and got it done at the same time. I highly recommend getting in touch with Faran for all your Hyundai servicing needs. Definitely a top notch service. 5 Star!

Genuinely friendly professional service. Service advisor Debbie Schoenborn again went the extra mile dealing with my problem. I've worked in the automotive industry all my life. Murray Hyundai do everything the right way. Recommended to all without hesitation.

AMENDED

3 years later. Not even a shadow of what they were when review prepared. The caring has dried up. Another dealer where I was a stranger understood my unfortunate and desperate situation, while equilly busy, squeezed me in and quickly got me on my way. I shall never return to Murray Hyundai.

Debbie is the worst advisor one can get. Had an horrible experience. I had my car serviced and after pickup there were noises in the vehicle and the AC was not cooling up so i called in at about 3pm on Thursday. Noone answered after calling over 10 times same day and the next morning I thought I would just go in because no one answers phone on the way my tire was giving me warning signs. I slowed down and tire burst.

I called again and again no one answered still so I took a can on Saturday but Debbie was not at work so no one helped. Later on Tuesday I receive a call to schedule me 10 days after for an inspection.

I come in, waited for 15 mins with noone addressingme. Debbie comes and act as if she doesn’t know me and later she says leave the car today as she can’t do anything with tire burst AC sounds but will see how it goes.

I asked for a ride home, rental or something as i live 30 mins away. Nope nothing was offered no help. The worst customer service one can have.

I had my car serviced for the 1st time at Murray Hyundai and the customer service is exceptional. I recommend this dealership for getting service done. Very well organized. Very friendly staff.

Great staff, In trying times it very difficult to please every one. They try that's all you can ask thank you.special thanks to Jessica, always with a smile.

Jessica was fantastic. It was nice to have a cheerful greeting at an 8am appointment. She provided me with a list of items that I need to pay close attentions to. It's a bit pricy because I didn't know there was a promotion of maintenance package until I got home and the promotion popped up in my notification. I gave it a 4½ stars.

I will never come back here. I bought an elantra from Murray chevy and they gave me a warranty on tires. Anyhow, i brought my car to murray hyundai for services. First problem, there was a horrible noise when i put the car in reverse after a few snowstorms. Turned out there was an ice buildup which was not detrimental to the engine. Without contacting us about the problem they 'deiced' it. They charged us over 100$ for a problem they didnt make us aware of before taking action and the car was still under warranty.

Second problem. We brought our car in for a service, they did not put the oil cap back on properly. Now our car is leaking oil. We didn't even know, but 'thankfully' one of our tires was flat and we brought it to murry chevy. They noticed the leak while fixing our tire. Hyundai then said theyd pay for our next service no matter which one (1,2, or 3).

Our next service came and they argued the charges saying it was only for service 1 (the cheapest). But our car needed a #2. The manager had told me it didnt matter which service, it was covered. After some arguing and proof the charge was waived.

Finally we brought our car in and they claimef everything was great, breaks were code green, etc. Anyway we bring it back for the next scheduled check up on time and the breaks are trashed. How does it go from 'green' to beyond 'red' in 6 months? Ive talked to other mechanics and they've laughed and told me someone didnt do their job. Will NEVER go back. A joke of a shop.

They would rather charge you a diagnostic fee then fix your vehicle. Came here multiple times to fix a creak, and all times I visited they didn't even bother to fix the issue all they wanted to do was charge their diagnostic fee. Had to go visit a different shop to get my issue resolved.

What's the point of a bumper to bumper warranty that covers only certain issues or parts and doesn't cover other parts. When I purchase my vehicle, I was promised a comprehensive manufacturer's warranty that covers pretty much everything. It doesn't cover many things. I think it's cheap for a dealership to not cover that. Definitely will be going elsewhere for my next car and will be trading in and getting rid of my current vehicle.

I have had several recent service experiences for my Hyundai Sonata and want to express a special extra thank you to JESSICA for her incredible service. She is always friendly, approachable, a good listener, highly competent, resourceful and an absolute pleasure to deal with. My interactions with her have always been super positive. It will keep me coming back to Murray Hyundai for service.