New Ocean King
10 reviews 1800 Main St, Winnipeg, MB +1 204-338-9333 newoceanking.com suggest an edit
23 March 2023 20:58
One of the best in Winnipeg, me and my wife have been coming here to dine in the past couple days she’s been craving it ever since! VERY SATISFIED
We ordered the combination plates for 13$
We ordered the combination plates for 13$
18 March 2023 13:17
If you love little restaurants that look sketchy from the outside but make great food. Then this is THE PLACE for Chinese food. The food is still warm by the time we got home, not dried out or soggy and not overly greasy or salty. Great job New Ocean King
11 November 2021 9:40
Best Chinese food we have had in a long time. All 5 dishes sampled were nicely spicy and low in oil. Definitely will order again.
19 September 2021 17:54
We haven't had a bad experience ordering from here the last few years. Seen some bad reviews, but not sure what happened. Anyway, it's not perfect but very far from bad. Fresh. Friendly. Tastes good. What else do we want.
14 November 2020 12:22
I was going to order but skip the dishes is the worst service.i cannot trust them.i guess pizza again.but they have their own drivers.
29 October 2020 4:55
I can not even rate this as a one, but I had to pick one. I normally do not rate my experiences on here, but this one, I have to.
We placed our order for pick up at 6pm. They told us our order would be ready at 730.
I got there at 730 to pick up my order and low and behold it was not ready. That, I can understand due to the state that we are in right now - due to Covid-19, and it being Mother's Day.
I waited patiently for a 1/2 hour for them to even acknowledge my presence.
There was a gentleman and his daughter there before me, that had placed their order at 5pm. One of the girls that worked there finally came out front and asked everyone for their phone number.
I continued to wait.
The gentleman asked the girl three times how long would his order be, each time he asked, she asked for his phone number again. Each time she never actually came back to give him a response.
Another one of the girls that work there acknowledged all of us again, and kept asking for phone numbers. I finally stopped her, and asked the status of our order, and reminded her that the man in front of me had asked three times about the status of his order - and that they never actually gave him an answer. They finally told him at around 815pm that there was a mix up with the orders and that they were working on it.
His daughter had nicely asked the girl to talk to her manager to see if they could get some sort of discount.
I continued to wait, at 825pm they called out the gentleman's phone number and told them that his order was ready.
As he was paying for his order they applied a whopping $8 dollar discount for the trouble.
Now, looking at the size of the order, it appeared that it must have cost him at least $100. I would have to think after waiting for nearly 3.5 hours for the order, there would be a little more of a discount than that, and to top it off, all the owner/manger could manage to say was, "Do you want to come and try and cook back here? "
At this point, I was getting extremely impatient.
I walked up to 3 large bags of food that they had sat on one the tables at the front. They had been sitting there for about 15 minutes.
It so happens that one of them was my order.
"Finally! " I think to myself. I can get out of this nightmare, take this home to my hungry family, and eat my supper.
So, I go home, set everything on the table and we start dishing out the food.
The meat in everything we ordered was "slimy" - is the best way to describe it - the ginger beef, the chicken on the chicken chow mein, and even the chicken balls. Everything tasted bland.
Because our order was over 60 dollars we were entitled for a free dish - some kind of a spicy chicken dish - which we did not get.
Last, but not least, as you can see from the picture below, look close, there was a black hair that was baked right in the dough of the chicken ball.
I have worked in the customer service industry for a very long time. I understand we are going through difficult times right now. It was super busy because of Mother's Day, and we are all learning new ways of how to do things. What I am most disappointed about was the lack of customer service.
There are a number of simple things they could have done to help this matter.
They could have called their customers and explained to them that they got a little overwhelmed and that there would be a delay.
They could have offered a small discount for the people that were waiting for an hour or more in their lobby, instead of the customer having to ask for a discount, and giving the response of "Do you want to come and try and cook back here? ! "
Needless to say, they have lost my business, which is unfortunate because we have been there a few times before (when the previous owners were there) and it was always an awesome experience.
Very sad, and disappointing.
We placed our order for pick up at 6pm. They told us our order would be ready at 730.
I got there at 730 to pick up my order and low and behold it was not ready. That, I can understand due to the state that we are in right now - due to Covid-19, and it being Mother's Day.
I waited patiently for a 1/2 hour for them to even acknowledge my presence.
There was a gentleman and his daughter there before me, that had placed their order at 5pm. One of the girls that worked there finally came out front and asked everyone for their phone number.
I continued to wait.
The gentleman asked the girl three times how long would his order be, each time he asked, she asked for his phone number again. Each time she never actually came back to give him a response.
Another one of the girls that work there acknowledged all of us again, and kept asking for phone numbers. I finally stopped her, and asked the status of our order, and reminded her that the man in front of me had asked three times about the status of his order - and that they never actually gave him an answer. They finally told him at around 815pm that there was a mix up with the orders and that they were working on it.
His daughter had nicely asked the girl to talk to her manager to see if they could get some sort of discount.
I continued to wait, at 825pm they called out the gentleman's phone number and told them that his order was ready.
As he was paying for his order they applied a whopping $8 dollar discount for the trouble.
Now, looking at the size of the order, it appeared that it must have cost him at least $100. I would have to think after waiting for nearly 3.5 hours for the order, there would be a little more of a discount than that, and to top it off, all the owner/manger could manage to say was, "Do you want to come and try and cook back here? "
At this point, I was getting extremely impatient.
I walked up to 3 large bags of food that they had sat on one the tables at the front. They had been sitting there for about 15 minutes.
It so happens that one of them was my order.
"Finally! " I think to myself. I can get out of this nightmare, take this home to my hungry family, and eat my supper.
So, I go home, set everything on the table and we start dishing out the food.
The meat in everything we ordered was "slimy" - is the best way to describe it - the ginger beef, the chicken on the chicken chow mein, and even the chicken balls. Everything tasted bland.
Because our order was over 60 dollars we were entitled for a free dish - some kind of a spicy chicken dish - which we did not get.
Last, but not least, as you can see from the picture below, look close, there was a black hair that was baked right in the dough of the chicken ball.
I have worked in the customer service industry for a very long time. I understand we are going through difficult times right now. It was super busy because of Mother's Day, and we are all learning new ways of how to do things. What I am most disappointed about was the lack of customer service.
There are a number of simple things they could have done to help this matter.
They could have called their customers and explained to them that they got a little overwhelmed and that there would be a delay.
They could have offered a small discount for the people that were waiting for an hour or more in their lobby, instead of the customer having to ask for a discount, and giving the response of "Do you want to come and try and cook back here? ! "
Needless to say, they have lost my business, which is unfortunate because we have been there a few times before (when the previous owners were there) and it was always an awesome experience.
Very sad, and disappointing.
26 October 2020 21:45
It is the best chinese restaurant i have order, the food are excellent and very delicious. Especially the chef special "walnut shrimp". I would like to recomment it to my friends and very sure i will order again!
13 October 2020 17:52
We ordered dinner for eight the other day and the meal was excellent! We picked up our order and it was ready on time and piping hot! The sesame chicken (our favourite) was a hit with our guests as was the rest of the meal (Szechuan beef, crispy ginger chicken, fried rice, Cantonese chowmein, dry wontons and chicken balls).
On guest indicated that he plan to order from The New Ocean King the next time he orders Chinese food. I do recommend it!
On guest indicated that he plan to order from The New Ocean King the next time he orders Chinese food. I do recommend it!
03 October 2020 10:36
Ordered takeout through skip the dishes. Deluxe wonton soup had 2 pieces of broccoli.no other veggies. Ordered 2 dishes and it came without any rice. No where on the menu does it say you have to order it separately and it isn’t listed on the menu. I called and the woman said that the boss said not to include the free fried rice with skip the dishes orders and they don’t include white rice. So, now I am cooking rice so that we can eat our take out.
27 September 2020 16:18
I would have given zero stars, but it doesn’t allow you to do that.
Terrible service.
Terrible food.
Terrible management.
I definitely do not recommend this place - which is too bad, it used to be really good there.
Terrible service.
Terrible food.
Terrible management.
I definitely do not recommend this place - which is too bad, it used to be really good there.