New York Fries Polo Park

Really disappointed in my last trip to this location. I’ve been served good poutines here in previous years but I guess the new workers don’t care as much or they changed how much gravy they give and the portions. The guy under filled the regular sized box and there is barely any gravy.very very disappointing. And they didn’t give me my Pepsi I stood there waiting and i had to show them the receipt and I dunno just wasn’t organized or fast. Poor service, poor portions

New York fries at polo park was amazing. Staff is also friendly. I also want to join the team. Really appreciated.

They didn't put much chili on the "works poutine, " but it was there. The staff didn't mind giving me a disgusting amount of vinegar, and the container was secure enough that it didn't leak (a big plus for me). Service was super fast, and they had it ready by the time we were finished ordering. My one big complaint is that the senior employee swooped in when our cashier struggled with scanning the app and used quite a tone with her. Overall enjoyable experience.

Nyf has always been my fav spot. I always grab a bite whenever i visit them. But I feel by the time the quality has decreased significantly. In order to serve you fast they do not fry those fries very well. Its always been the case now.even if i ask for well done fries, I always get undercooked ones. Its quite disappointing.

We visited there slightly after closing time. I requested a butter chicken poutine. There were 2 Indian ladies, one was gursheen.thry both were very nice and accommodating.

I went to New York fries on Tuesday afternoon around 4. There was a Indian guy with beard on till wearing NYF cap. He served me. The customer service for that guy is awesome and polite. I came to NYF with my wife and there was a old guy wearing cap and specs he was staring to my wife in very bad manner. He was staring to my wife continuously. My wife told me later on when we left the store. I will never come to the store again and tell my all friends and family not to go to that stores. Because we will not be comfortable to come to that store.

Hello my name is Sabeka and I am super new to the country. Yesterday, I visited polo park and I don't know what to eat because I'm a super vegetarian and then a guy named Akhil he suggested me delicious Dish the name of the dish is NACHO FRIES. Thank you for your help Mr. Akhil. Means a lot.

My fries weren’t hot the cashier made me rush so rude because there was a line I ordered a large
poutine very little cheese I would never come back here go spend your money somewhere else

Staff were exceptionally friendly and excellent service was provided by them, I would absolutely continue to order fr this NYF.

The food was disgusting and they said we were using "fake money' when it was real canadian money

Awesome experience! Loveddddd the service we were a little late but they still provided us.thankyouu. The harsh guy was very helpful!

Poutine is my #1 favorite food.it’s crispy, tasty, and has very generous serving.the manager is very hospitable:)

The way to talk to customers is very bad.
Rude behaviour
i just order veggie fries nd they gave me regular fries and when i told her (Jaspreet) we ordered veggie fries not regular fries. She was very rude for this.

I had a great experience with the customer service here in polo park. They were really friendly and welcoming

Very friendly and nice staff as always.
Fast service. Jacky is always consistent in greeting their customers.

Not impressed! $13 for a large poutine! Ran out of gravy half way through eating eat! Will be contacting the better business bureau so that other patrons are not taken advantage of!

Love getting poutine from here always delicious and the staff is always so kind and friendly!

I just ordered bacon double cheese and poutine it was really good, fries are hot and crispy and it was a great experienced for my whole family! All the staff are friendly and accomodating. I just love New York Fries!

Ordered poutine at New York fries, when did they start serving frozen cheese curds on their poutine. When asked, they said that’s how it’s supposed to be. They got it wrong, true poutine should be hot with the cheese curds melted. Three people walked away and didn’t order when I asked why my cheese curds were frozen and cold. Never again!

Service is kind and friendly, the staff is highly accommodating. Definitely a lunch classic.

I've been craving poutine for a while. I'm glad this is where I ended up to satisfy that craving!

I love everyone there always so sweet and they make the food so fast and fresh! Always my first stop if i’m getting food <3

Use to be a great place.portions are smaller, fries undercooked, little cheese and even less butter chicken sauce.highly disappointed with the customers service and the disorganization of the orders being called out