PetSmart

Always like bringing my dog here to get supplies. They got a really good selection of dog food which is good to give my dog some variety.
Toys and clothing are fun but always sold out fast. I guess people in the area really love their pets.
Employees are always happy and really try to help. Not lazy and just give you the runaround as in other big box stores.

Employee with red hair and facial piercings in fish department was really rude and just generally condescending. Not helpful just thinks they're better than you. Petsmart's not worth it, go to Petland.

Mila was so nice with my puppy, it was her first time she was so happy. Than you for made her first experience the best!

Very helpful sales person gave very helpful advice.
Nice variety of cat toys at reasonable prices

Disappointing grooming service. They left a huge patch of fur on my dog’s chest. I asked for poodle feet that were not done. I would describe their service as dog shavers not groomers. Will hopefully be able to find a better groomer.

Very friendly and caring staff. Took our two 80 lbs dogs and weren't afraid at all! Goes to show the experience the staff have!

Brought my senior dog to get her nails trimmed today and had an amazing experience, they were so good with her! Such friendly and amazing staff!

Nice place. Friendly reps. Have been going there for my betta fish, bought 2 fishes and alive for 1 year. I found they have more varieties of fishes than other stores. However the price has been increased for fishes, their food etc. Although I recommend this store.

Adopted kitten through the Winnipeg Humane Society at PetSmart. Great selection, prices and staff

Was ok. Picked up my order. Glad I checked my bill before I left as there was a mistake. Not the first time!

The store was great. They had good selection and pricing. Staff was friendly and helpful. Will definitely make this my pet go to store.

Petsmart is always a good place to go for pet supplies. They are friendly and helpful. We do not have issues often, but when they do arise, they are quick to resolve them.

Fast, but STAFF forgot to where their masks even though the sign on the door told customers
MASKS MANDATORY.

Went in to buy a fish for my girlfriend, i had no idea about the tank sizes and their respective fish type, so i go this associate with green-black hair streaks to ask some general questions and she obnoxiously started laughing and talking in a mean/rude tone, i just laughed and apologized about it that im sorry I didn't knew anything about fishes, she just ignores and starts laughing. Ruined my day, but some other associate helped me out, anyways meet my new betta companion, she's beautiful, Prepping her tank while she rests in there!

Took my Golden Retriever cross in for a fall clean up. They offer a defurring brushing that in conjunction with their shampoo and skin treatment should significantly reduce shedding. Certainly less shedding happening now but we'll see about how long it lasts. In any event, it beats having that fur block up my drains. We paid for the shampoo, defurring, and nails and I certainly feel the cost was worth it.

Staff were very professional, there was a brief check in process that included a physical check of Chardonnay's skin and fur, they also checked for matting in case the brush out might cause problems. As well they took a few minutes talking to the dog and making her feel comfortable with the situation. As well as the dog, the humans were subjected to covid prevention protocols, politely but firmly, something I appreciated for my safety.

The booking was for 4 hours but they took about 2+ hours. They called to say she was having a rough time with the hot air dryer and rather than stress her out did we mind if she was left a bit damp. Chardonnay was certainly happy to see us, and was a bit damp, but she dried out during a quick walk around the block when I took her home. The experience does not seem to have disturbed her at all and I would certainly consider it for a regular spring and fall event.

They offer some discounts if you pre book grooming sessions and if you want regular grooming it might be worth it

The only place that I know which carries the Nutrience food that both my dogs will eat. Always only 1 cashier open though so sometimes a bit of a line to checkout.

What a refreshing change to meet staff who actually enjoy working. I talked to three staff member all of them were happy and full of advice. Even down to apologizing for taking winter items and putting them I storage. They went and retrieved the items and allowed me to try them on the puppy for fit size. So nice to meet people who appreciate what they are doing

Very disappointing service today. My dog has been getting groomed by Roxanna B.for the last 6 months. She is wonderful, caring, warm, & extremely friendly. Today we were booked in with Abby K & boy did we notice a difference in both attitude, customer service & in the actual grooming itself.
1st off, i was charged more than i have ever been for the bath & trim w/ Chi package that we have continuously been getting our dog as we noticed it works wonders for his shedding. 2nd Abby was cold, rude/short in responses, & seemed almost bothered by being at work. She asked if i wanted his nails done for $18 extra or if I'd like the promo on for terth ears and nails unless i "wanted to pay more for less". What kind of customer service interaction is that? !?
3rd Our dog looks like he didn't even get furminated, trimmed or nails cut. His normal trim around his genitals and bottom fluff weren't even touched. We were charged extra for teeth, ear, and nails & his nails are longer after this appointment then they EVER are with Roxanna. & we paid extra.
The attention to detail is lacking, the customer service is lacking, & i am very disappointed with this experience. Not to mention my dog was distress crying when we got there which should have been my 1st clue as he is extremely mild mannered & Roxanna's favourite to work with (just ask her).

So many deadsick fish. I am recommending Nestors aquariums and pets ive seen only like 3 dead fish there. Maybe stop with the overstocking the tanks that stresses out fish. NOTE: if you are a customer and want a betta fish, if there is only a few left, they are most likely sick and will die within 24-48 hours. Once I was looking for a betta and only 2 were left. A weird tan one with jaggy fins (fin rot) and the other was bloated (dropsy). If there is like 20 ones left most of them are healthy.

Largest inventory of animal food brands that I've found in Winnipeg. Customer service is always happy and helpful. Recommended stop for all your pets needs.

I was very upset when I left this store today. I was in the isle where you buy collars. The "dog trainer" was recommending a steel prong collar for a 5 month old puppy who pulls when he walks. I came home and did a bit of research on the collars and they all say that they can be dangerous for the dog and painful and are not recommended for the average dog person. I think this person should not be recommending such a collar for a puppy. That is just cruel and this experience at the store today has upset me a lot and changed how I feel about this place. I guess I have to find another place to shop for dog supplies.

My go to for bugs and reptile supplies, and I'm picky with my Chameleon. It's the best selection I've found, and the best price points overall!

Great place for supplies, food etc. Their pricing and return policy are always competitive. Be careful if buying live fish from them, make sure you quarantine them before adding to your aquarium.

I went to buy fishes from this place. I was so happy when i entered the place. But as soon as i went to fish section the rep. Incharge there was so rude. She didnt even ask me which one of them i would like to take it home. She just took it out. And told me that the one which i like i cant buy it. Thats means she is gonna tell me where i should spend my money. She might be expert but being rude piss me off. Never coming back to this place nor gonna recommend.

I never go back there.there was a girl with pink hairs.she was veryyyyy rude.very rude i never see like that staff before.we bout 6 fishes.all are sick.after one day one was died

Great in store but the website needs work. It wouldnt accept my promo code until the next day! Spent an hour trying. Wasn't happym

Don't get animals from this place we just got a lizard and he is sick and they couldn’t tell us anything about he was sick they just want the money they don't care and we got a snake from there and it died days after too

Dealing OK with masks and distancing, and having to explain why some of the stock was off limits for in-person shoppers. Busy with curbside pickups.

One of the worst grooming shops in Winnipeg.
We had very negative experience with the groomer named Rebecca.
Stay away from her or go other PetSmart stores for much better experience.

So i got fishes and the pink hair girl was soo rude i wish i could give 0 stars the male was really nice but the female one was soo rude

Luv this Pet Smart, always have everything I need to buy & then some Great selection & always good deals. Its amazing that it's still 1 of the places you can still actually take your furry pooch into the store. Especially with all these covid-19 restrictions. Hand sanitizer & shopping cart cleaner avail right @ the front when you walk in. No entry allowed without a mask enforcement, which is really comforting. Everyone really respecting the 6ft socially distancing rules. Feel very safe doing my shopping there, especially with all that's going on. Thank u to the staff @ Pet Smart 5

I like this store but recently it is difficult sometimes to get hold of them over the phone when you come for a curbside pickup.

We only shop at Pet Smart because their staff in the fish section is so knowledgeable and friendly. There's no point shopping anywhere else for your pet's needs.

The store was clean and organized. I like the selection of products both in the cat food (wet and dry) and litter.
The cashier that I dealt with for a return was rude and not an attentive listen. I felt like I was bothering her and that the process was the worst possible thing. Other experiences with different cashiers have been good but the customer service could definitely be improved

Always love to peruse the aisles with my dog, who I think enjoys the 'shopping' experience WAYYYY more than I do Everyone is friendly & always willing to help, but never 'in your face' pushy.
Items are usually well stocked & store is always clean & clutter free. Really enjoy the extra savings as a member as well. Definitely recommend this is your 'go to' pet supplies store!

Our pet is excited and loves this place every time when we say Petsmart, he gets the grooming exactly the way we want. The k you bro the amazing groomer they have over here.

My bf and I adopted our cat from here not too long ago and the experience was great! Some hiccups along the way with being shown the wrong cat the first time. But the staff made up for it and were just overall so helpful and made this moment for us even more special

We took our dog Max for a bath and nail trim. The staff were nice and were able to complete the appointment in a timely manner. The other products we purchased were in stock and the store was clean/organized.

My experience was extremely positive – the staff was very friendly and knowledgeable. The grooming of my puppy “Midas” was just as I had wanted. I would recommend to others!