POLAR

Had Polar come out to an out of town job the sales person, Ian, could have easy got a sale after the long drive as we thought we needed to replace our windows. Honesty is still alive! He explained that our windows are in great shape just needed a new seal on one. We will recommend this honest Manitoba business to anyone that asks - thank you for the honesty!

Terrible customer service. Messages are rarely returned and difficulty getting anyone to answer the phone. I am very happy with the windows I have purchased, but, have had multiple issues with doors.
Addendum: buyer beware! Told by Polar customer service rep that glass in windows or doors do not have a lifetime warranty and want to charge 595.00 to replace glass in my door that shattered in the heat of the day. I have paper work that says differently. Zero stars.

Let's be clear from the start. This review of my recent (window install from "Polar Window") will be positive! Yes do read on here.
Over ten years ago we had a Polar install of a new high end front door. It still looks like it was installed yesterday!

So, when I decided it was time to install windows throughout my house which was built in 1972, I was hoping "Polar" would end up being my choice and that the end result would be as good as the door install ten or so years earlier.

It wasn't! IT WAS BETTER! I am totally blown away with the quality of the product (Windows) put in and of the install crew especially with Lead Mike and his other hands, Brandon and Tyler. These guys work like they are one person! Seriously! Very little chit chat and all business with their attention to detail and professional install. Seven regular windows were installed and cleanup completed in around 6.5 hours the first day. The crew returned the next day to give full attention to the large three pane front window install. It was completed in four hours with excellent clean up once again.

A shout out at this time also goes out to others working at "Polar Windows! " First off my "estimator, " Gerhardt was top notch from the first time we met. His professional estimate and outstanding answers to tough questions convinced me that I was going with "Polar" again. In the lead up to my install I was on the phone a few times for follow-up with Garhardt and each and every time I got his informative replies the same day.

As well, communication with the office staff of Melissa, Krista and Cheryl the Installation/Service Manager was exemplary, throughout all stages of this buy/install process. Each communication was easy, polite and note worthy with information forth coming each time.

There is one more thing I would like to say that I liked most about this company. It is that they build the final product on site at their warehouse on Kimberly here in Winnipeg. So they ARE NOT BRINGING TO YOUR HOUSE A PRODUCT MAKE BY ANOTHER COMPANY! Quality all the way was what I was hoping for and quality from start to finish is what I have written about here.

I hope this is of help to all who read this review.

GO

We had four windows manufactured and installed by your company this summer.
Besides looking very attractive, they perform very well.
As we are finally out of the recent deep freeze, I cannot adequately share with you how well these new widows kept the cold out.
Thank you for the superior product.
It is much appreciated.

We received EXCELLENT customer service and professional installation with our extraordinary windows! Our 100+ year old home was in desperate need of new windows and Polar delivered on their promise of show room quality. We have had a lot of work done by many contractors over the years and Polar Windows provided a high quality experience from beginning to end. High attention to detail, friendly and timely communication and cleanliness were demonstrated by all involved in our 3 story - 21 window project. I could trust and relax knowing Polar was treating my home as they would theirs - highly recommend them.

We have had several windows installed by Polar Windows and are very satisfied with these windows. The overall service was great, no more ice buildup on the Polar windows and outside noise is insignificant. All good with this company.

Talk to Matt if your interested in getting any windows or doors he is great at what he does, very professional and knowledgeable. He was quick and thorough when we decided to get all 13 windows and 2 doors replaced. He knew exactly what we needed and made everything super easy. Installers were good and all around service was great. Super happy with our windows, front door and can’t wait till the back door arrives.

Got our living room window installed today. The installation was supossed to be on June, so they are a month early! Corey and Chris did the installation and they were done just over an hour. The guys were so meticulous and friendly. They even brought our old window to the backyard when I requested. And they vaccumed and cleaned the space inside the house and outside, even though they didn't have to outside cos we are doing some yardwork. The window looks perfect! We have an awesome view! Amazing job, Corey and Chris! Thank you, guys!

We also want to thank our agent, Ian Band for touring us at polar windows, for the fast and smooth service, and for simply being a great guy!

Will definitely recommend you guys and polar windows! Thank you so so much!

Great service & installation. Installers did a great job. Installers were polite. I high recomend this company. We will use them again for the upstaires windows next time.

Was referred to this company by a family friend who is also an installer for them. Was contacted by Ian in sales to do a quote, explained to him I was shopping quotes with big reputable local companies, and was coming close to a decision. He preceded to tell me that regardless of my potential family friend discount that they would be the highest priced quote I would get, and I should just deal with the other companies (which can't be right). I was shopping other reputable companies such as HiTek & Cdn Choice not cheapo window providers. He said his schedule was booked for the week and couldn't accomodate me. When asked if I provided the dimensions of the windows if he could do a sight unseen quote- his response was "I'm behind on quotes and will take over 1 1/2 wks to get back to you". He was arrogant, dismissive, unhelpful & unwilling to accomodate me the second he learned he might actually have to work for it. Doesn't matter how good quality the windows are, if the customer service sucks- not worth my business.

Booked estimate several weeks in advance. Day of booking estimator doesn't show. After 1 hour I contact him and he says sorry he's running behind (never tried to contact us himself). Arrives and does estimate but our realtor has to stay 30 min extra (we don't have possession yet) to accommodate. 2 weeks later and I've not heard back or recieved the quote yet. We're replacing 56 windows in a 1913 home. Would never deal with Polar again. Totally unprofessional. Already received estimates from other businesses that obviously care much more about having us as clients.

I can't say enough positive things regarding this company and their service. From the start. Danny came to my home to measure and discuss the 'why' on choosing these windows and doors. I know they have a great reputation but understanding the benefits of what they do and how they do it.helped. Danny helped me choose what may have worked better in this home. Helped me choose beautiful doors (I don't make decisions very well). It was easy and I felt confident in the choices we made together. Doing any kind of renovation during a pandemic is tough. My dad lives with me and was a high risk senior.he was not comfortable in the heart of our code red to have people in our home. They understood that and allowed us to open up construction when we were comfortable. Our crew was nothing short of amazing. Very clean, respectful and would call every morning to let us know they were on the way. Quick but efficient and left the home daily cleaner than when they arrived. I will always speak very highly of Polar Windows. They helped us turn a dark and dreary home with moldy windows. Windows that didnt open.doors that were broken to something that makes my soul happy. Its bright, airy and I can actually be proud of what I see when I drive up.not to mention the fresh air that I love so much. Thank you!

Would have been 5 stars, but a bit of trim fell off my house not long after window installation. Polar gave me the runaround for a while saying they would do it but never did.
In general, the condition of the exterior trim around the windows is not great. But the windows themselves are great.

Couldn't have asked for better service from salesman, Rogan and installers Jason and Adam. Rogan is always quick to respond when you need information and installers Jason and Adam were great. Cleaned up after themselves and did an awesome job installing the windows We love our new windows. This is the second home we have replaced windows using Polar Windows. There quality and service is awesome.

I spent a small fortune replacing all my windows with Polar Windows about 9 years ago. Now that I have a small problem with a broken latch on one window, I, believing that there was a life time warranty, phoned for a technician to fix it. Well now they want $125.service fee.for a $10.00 fix! Don't believe in their warranty. There is always a catch. This is just BAD BUSINESS PRACTICE.

Needed some mic necessary windows for basement and bathroom. I have use Polar windows 3 times before and they have done excellent work each time. No exception this time. Timely, and on time as promised, estimator Ian Band knowledge, thorough, and precise. Giving me great advice in windows and how to prepare etc. The installers Cory Viner and Beau Turner were pleasant and very knowledgeable. It was a long day of installing and lots of problem solving but they are talented installers. Great communication throughout the process. Happy to have the windows installed.

Best Windows and Doors in the industry all the windows and doors in my home are polar and I could not be happier with them! With polar Windows you get what you pay for and you're paying for quality, professionalism and workmanship with polar Windows you get all three attributes in abundance. Polar Windows customer service is top-notch!

I would definitely buy Polar Windows again but because the product is such high quality I'll never have to buy them again!

Greg did a fantastic job walking me through choosing the right window type and options for replacing an undersized backdoor!

In July 2020, we chose Polar Windows to replace all 10 windows in my aging parents’ house. I would like to give 5 stars for the quality of the service we initially received and 1 star for the follow up and installation.
1) We were told that it would take 6-8 weeks for installation. I called numerous times to have an update and we were told another 2 or 3 weeks each time, never was there a phone call from the company with apologies. The windows did not get installed until 6 months later, on December 22nd, 2020, at the height of the pandemic.
2) We were threatened with being taken to collections if we did not pay the balance on December 23rd, even if we had problems with the windows installation.
3) The windows are beautiful and look fabulous. We had inner blinds installed inside our large picture windows, a very costly upgrade. The problem is that we can only access the switch to open and close the blinds by removing the bug screen. To do this, my 89-year-old father must stand on a chair. Polar has stated they will try to find a solution but there is no guarantee to have one. To be honest, I don’t think there is solution, unless the whole window is redesigned. Yet, we are demanded to pay for the final balance of the bill, which we have done.
4) To this day (October 18,2021) we still have not resolved the problem and I still have not received any solution for this problem nor any date in the future that it will be resolved.
5) There are many other ethically sound companies and other reputable companies to give your money, do your research and make sure you pick the right one. This experience has left me very disappointed and with a very sour taste in my mouth. It makes me feel like the little guy trying to fight a big bully for a battle that I will never win.

We own a 1902 character home in Brandon and have dealt with Dave McLean for many years to replace all the windows and external doors with Polar Windows and Doors. The service has been fantastic and so is the product. I highly recommend both Dave and Polar Windows to provide exactly what you want.

I just had 2 windows installed by Polar Windows. I knew nothing about windows other than I needed new ones. But from the initial consult with Ian, the sales rep, walked me thru all the options and helped me pick out the best windows for the house, to Cheryl who answered questions keeping me sane, to the installation team who you wouldn't even know had been here except for the 2 beautiful new windows that now grace the front of my house, I have nothing but great things to say about this company. I will recommend Polar Windows to anyone looking for windows. Gonna be needing a new door next and they will be my choice. Thank you Polar Windows.

To be honest, I never really considered how windows were that important, until I needed new ones and researched various places by cost, only to realize that what you pay is what you get. Polar Windows helped me save for the better as the difference between Cheap windows from a Depot, and a Custom Window from a Window Company is how much you save in the long run. Energy is important and going with people who specialize in Windows is important during these hard times. Also Staff were really helpful, cant complain much at all.

Polar Windows simply has the best product and installation in the industry. The service is great and they are quick to answer any concerns. I love my Polar windows and will never buy the cheap options again. Its just not worth the hassle compared to Polar. Polar Windows is truly piece of mind buying.

We had a bit of an issue with the deadbolt not locking. Matt came and was able to troubleshoot and fix the problem right away. Great service!

Hi this is Mark saying WOW - what a difference! We had a good window but when the gasket leaked the window went cloudy and our beautiful yard was all but obliterated. So, we contacted Polar and yes it took a few weeks to get the window built but when they came today it was under two hours and voila we could see our yard again without the annoying cloud! Thank you Polar and now the front windows! Lol

We had three windows installed in our house this year. We usually do three to four windows every couple of years, never an issue in the past. This year, this install was subpar. When i called to discuss they said nothing they could do about it, "part of the process". Told me to go to local lumber yard to buy paint to cover the damage. Usually doing Reno's things are supposed to look better when complete.

10 out of 10. This was my first experience ever with Polar Windows and they were beyond incredible. They exceeded all of my expectations. Their pricing was not only my lowest quote but it was not even close to my other quotes. Their product arrived weeks before their promised install date and my new door looks amazing. I would highly recommend Polar Windows. My only mistake and regret was not ordering more product. I absolutely will be using them again.