R call（hotpot and restaurant)

My girlfriend and I came here for hotpot, it was our first time. The hotpot was ok, but their service wasn’t worth with the price I paid.

The prices on their menu weren’t clear, so a waiter explained to us that one person is $31 for all-you-can-eat, including soup base and basic ingredients. However, we got charged extra for the soup base and the basic ingredients used with the soup that wasn’t mentioned before, so we paid $39 for each person. (Normally, you don’t get charged extra for the basic ingredients when you pay all-you-can-eat at other hotpot restaurants such as Igi or asian hotpot)

We were also confused on the receipt because there was no english. The same waiter explained to us again, but it was different from the first time. $10 was for the ingredients, $6 was for the soup base, then we asked what was the $62. He couldn’t answer that.

Each orders took them from 20min to 30min to prepare, and they brought very little ingredients to us. The restaurant wasn’t busy, it were our table, and another table had four persons.

A lot of ingredients from the list were out of stock.

Again, $39 for each person is a way too much for this kind of service, you could get better hotpot with just $30-$31 at Igi or Asian hotpot

I just had dinner here today. The serving speed of hot pot is very slow, and I ordered two meals in total. The first time I didn't get all the food, the second time the waiter got the wrong food. There is only one waiter in the restaurant, and the waiter's hardly appears in the dining area, so before the end of dinner, the water in our hot pot is almost dry, and the waiter doesn't see it. At the end of the check-out, there is no waiter in the restaurant, and the customer needs to knock on the door of the back kitchen to ask for the check-out. The price is also more expensive than most All you can eat hot pot restaurant.

I just had dinner here today. The serving speed of hot pot is very slow, and I ordered two meals in total. The first time I didn't get all the food, the second time the waiter got the wrong food. There is only one waiter in the restaurant, and the waiter's hardly appears in the dining area, so before the end of dinner, the water in our hot pot is almost dry, and the waiter doesn't see it. At the end of the check-out, there is no waiter in the restaurant, and the customer needs to knock on the door of the back kitchen to ask for the check-out. The price is also more expensive than most All you can eat hot pot restaurant.

The food we ordered at this restaurant was very tasty. Rice is free! Yes we had Rice with our hotpot and we could get as many bowls as we wanted for free! Half of the hot pot ingredients we ordered were frozen. Fresh? The soup base was delicious+We were served promptly!
I gave this restaurant a 3-star for the following reasons:
The menu we were served with was "hand written". This aspect was a bit messy.
It has also being changed from a buffet service to pay for what you order. So when you request hot pot, you pay for each extra ingredient you request. This has its pros and cons.
No more dim sums. I really looked forward to this but unfortunately, they no longer have this feature.
The bathroom garbage bin was full and seemed to be overflowing. It would have been nicer if it were half full or empty since its an open concept bin. The kitchen did not look very clean either (The door to the kitchen was open-it's also close to the bathroom).
Leaving the building, there are small drops in floor steps with no caution at all. This could pose a severe danger to visitors who are not being cautious about their steps.
In my opinion, this restaurant's building could use a complete renovation as it gives the impression that it's falling apart.
All that being said, the servers and staff here were very friendly and helpful. May visit again.

Update:

This restaurant has truly stepped it up! As at a month ago when I visited, they had improved their menus and not just their menus but their soup bases! Absolutely delicious! I just couldn't get over the flavour!
The food is here is worth visiting for. As for other aspects of the restaurant like the building, the dining setting etc-they may not meet your standard but I assure you the food will make up for most aspects where they lack.

Good variety of meats, veggies and seafood to choose from. Same goes for the soup base. You assemble your own dipping sauce from the different sauces and ingredients they have.

I believe this is the best hotpot in Winnipeg, fresh tasty food and attentive service, by the way, it is an authentic Sichuan Hotpot, cannot love this place more!

It was soooso yummy. It was quite an experience, I highly recommend you try it if you've never done hot pot style eating before.

Great service. Fantastic food (my husband ordered something akin to lava - didn't eat that) lots of variety and flavours.