RBC Royal Bank

You WILL wait in a line. There WILL be 3 random employees standing around talking at the front. The staff WILL avoid your eyes while standing in line.

I dont even know why I still have an account. Everytime I go Im waiting forever.took almost an hour today just to exchange coins to bills.time to close my accounts and move to a different bank!

Got here at 7: 40pm Pri took is in while they were closing especially for not knowing the area they were able to assist us and helped us real quick

Even not one star, service is so awfull. Waited for 25 mins, just for bank certificate.
Lack of Customer service, they need to hire some more accountants.

If I could give a negative star review it would be an infinite amount of negatives. My wife came in to deposit a cheque and was stereotyped BY THE MANAGER because my wife and I now married, her last name was different on the cheque and my wife pulled out previous identification to prove the cheque was hers. They still refused and all they had to do was look in their system to confirm.but no they would sooner make my wife cry before FINALLY depositing the cheque, which by the way they had no problem doing for 10 months prior even though her name was the same as today.only difference being that she now has facial piercings. Totally uncool, unprofessional and DISGUSTING BEHAVIOUR FROM THE MANAGER.

Ridiculous service at this location. Big line, almost 20 people in line and two desks open for services. They don't care about your time. Sorry, this management does not deserve positive feedback. I know they don't care about reviews. But really, service is so poor.

They have to hire more tellers on this location. You have to allot 1 hour just waiting in line. There is only 1 teller in business but transactions here usually takes 15minutes minimum.there should be someone to cover if the other person is going for her break especially if there's line up already.

Wouldn't allow me to deposit a bank draft. Branch had a very long line, and then have their own arbitrary rules about banking transactions they will accept. Wait time was 20 minutes. I would not suggest banking here.

Awful, 40 customers "hanging out"

6 tellers open, Peak of day, 22 in line in front of me

No where to sit, no water, no coffee

Went elsewhere, don't go here, instead of worrying about 'image' how about train your staff to service the Coustomer efficiency.

For more than 10 years as a RBC loyal customer at Ellice branch, I finally say that I had a very good customer service experience when I personally met Mr. DENIS Graham who is very knowledgeable, helpful and easy to deal with.
I'm highly recommended Denis for this wonderful experience as a RBC client.
Thank you for your service and Lord bless.

Takes forever to open a business bank account. Cancels appointment at the very last moment (reacheduling takes another few days). Not very professional if you are looking for a professional banking service in Winnipeg! Not recomended this location as at all!

Very slow service, lots of staff hanging around doing nothing. Only 1 teller person in sight despite the queue. Nobody waiting to use the business window, the person there just staring at the long line. Priority should be helping people on-site I think. The welcome person doesn't look up at customers - spending customers quality time as employee training period. Be ready to wait 20mins. It was worrying to see a lot of staff just casually walking around without clear reason why. The person that attended to me was uninterested with lots of 'I don't know. I am also new here'.

Slow like snail, or shall i say snail even moves faster.

All staff needs to be changed immedaitely.

Older people were waiting like anything and the employees were just walking talking and relaxing.

Pooor pooor pooor service

There are only a slight few folks that work at RBC that show the patrons respect and take the time to help them and answer questions; today unfortunately those few were not there. I was met with a rude response following a question that I had. I used to love going in person to the bank, from now on I will only do online banking.

I am looking for a good bank to open another account but was hesistant because this branch have a lot of bad reviews.anyone can suggest a good bank?

Every time shortage of staff.long wait, today also 2-3 employees and there was a long line of approx 30-35 customers.they should hire more staff. I did wait in line for almost a 1 hour.

Horrific line ups every time I'm here. Never have to wait for service as long as I do at this bank every single time.

Teriable customer service! RBC wend bellow the level. It used to be a good branch, I am changing now.

Just visited this branch. Very irresponsible management. I needed a void cheque or proof of account with a stamp and contact info of branch for my usd account for business purposes in USA. Of course it’s out of country and they just need a proof stamped or signed that we actually have a account for their verification. Teller offered me to print a void cheque and said sorry we can’t signed it. Instead of just printing my void check with their sign as verification, she printed a whole thing which I even don’t need to reveal my customer. I was feeling like insulated when teller said my manager “bhardwaj” said we can’t provide or sign anything like it. It was just a simple thing and I got it signed and exactly as my requirements from another branch. Will never visit this branch again and this kind of behaviour is forcing customers to switch their account with another banks. Very disappointed.

Always line up.very slow tellers.no speed and care for the lines.worst rbc I've been to.slow service and no improvement in 5 years.gets worse

Business “tellers” have different hours from the branch itself.
Other than that it’s a bank.

Ladies on ‘Business window’ need some more training, it’s happened second time they denied my cheque and the same time I’m went to regular’ client representatives they cashed it right away
Wasting time is not negotiable in todays World, so I would request the management to train them more so that they won’t waste anybody’s time

I've been very frustrated with their customer service. I made an online appointment. Nobody sent me a link for the first one and, of course, nobody showed up. Then, I made another appointment and the representative just wasted my time. I had 4 issues to discuss with him about my existing account and investment plans. Not only he couldn't help me with any of them, but also he provided me with the wrong information. He also took my account number to look into an issue and promised to get back to me in a few days, but he never contacted me again. This isn't my first time receiving unsatisfactory services. I should start going to a different RBC branch.

The line up and wait time is terrible as usual. I can't believe I don't just get my act together and switch to another bank The moment I walked in the life just fell out of me as I saw the number of people waiting to see a teller. And then I saw how slowly the line was moving and I sank further still.
Why close a third of your branches and make us all come to the few remaining?