Rexall

Rude boy cashier with a bob cut behind the counter, totally rude and a terrible attitude. Shouldn’t be working with people.

Never got the call for pick up my prescription even though they said they'll call, went 3 days after and wait for more than an hour.
The lady on the counter not friendly at all, they messed up with the amount of product my cream was supposed to have and then with the insurance.
Worst experience ever in a drug store.
Not a good place.

Your prescription isn’t ready. You’re either going to have to wait a while, come back later, or just give up.

There are better options for pharmacy service in the area.

Disaster! The last 6 months has been a disaster. Meds never ready when they say. "Yes, it's ready for pickup". Lies! Never ready, so I have given them an extra day, still not ready (last 3x!). Paid full price, only to learn they only gave me 1/2 of the prescription! (count your meds before you leave!) This happened twice! Always an excuse with them, and never try to rectify the issue so it doesn't keep happening.

Worst pharmacy in the city. They never have your prescription ready on the day/time that was promised. Last week, I had to call/go there 4 times until I got my medication, 2 days later. On the third time I went to the store AFTER the time they had promised, waited for 20 minutes because the manager was having a conversation with the pharmacist, I complained to the manager cause the medication was not yet ready, he promised to deliver to my house the next day. Guess what? They didn’t deliver to my house, I had to call again at 4: 30 pm, they asked for another 10 minutes, then finally I went to the store AGAIN and got my medication. It’s a joke, worst customer service ever. No respect to your time and health.

Everytime I have gone there I’ve gotten the wrong prescription filled by them. I just got an expensive topical cream when I asked for strep throat medication. No refunds. Not going back.

Wow. I think this pharmacy could be dangerous. They handed me the RX and when I asked about interactions with other meds they said it’s all on the paper in the bag! It wasn’t. I had to call my normal pharmacy who told me to stop taking one of my allergy meds because of an interaction. Glad I did that. It’s concerning that someone else may not have done the same and had health issues because of their carelessness.

I experienced the security guard kept stalking a customer closely. The shop manager assistant was contacted, but didn't handled properly. The whole staff team seemed not respecting customers or not understanding how to run a retail business. This is the worst customer experience ever seen in the world. I suggest the shop owner hire better quality staff to replace someone who is just waiting another pay day to come.

Also, be aware of the expiry date on the product you bought in this shop.

Trying to pick up a package, Post office “opens” at 8am, Rexall opens at 9. Figure that one out.

The most difficult place to get a prescription filled. I'm speaking from multiple experiences but here is my most recent.
My prescription was sent and I did not receive a call for a week. I finally called and was told it was in fact ready and had been for days. Upon going to pick up the staff ignored me waiting at the counter for over 10 minutes. Didn't even tell me they would "be right with me" just would not make eye contact.
Zero customer care. No apologies.

Just a full on nightmare. I have never tried to fill a prescription without at least 3 new and 3 old mind-blowing issues. Faxes are magically never sent or recieved. Today I've been here for 30 minutes and been asked my or my wife's name literally 13 times. I wrote it down. I can see the paper where it's written down. They ask me to confirm my Il

Every time I call or try to get through to the pharmacy no one answers. I get put on hold for 20 minutes or I get hung up on. Every time I go in for my prescriptions there is an issue and I’m left waiting when I called ahead and they said they would be ready for a specific time. I’ve been told to take my prescription to the front counter to pay where they tried charging me without my benefits and the front counter rep had no idea what they were doing he just kept saying I owe them $120. I asked for a manager who just directed me back to the pharmacy to pay. Pharmacy staff are always grumpy and seem to hate their jobs. The only staff member who was pleasant and cheerful and professional was Mila. I dread coming to get my medications and wish I had a different pharmacy closer to me…

Went to get a cream and they didn't follow the instructions on the side on how to mix before prescribing. Makes me very nervous if they correctly handled my other meds and I do not feel comfortable continuing there. They also were very rude. Can't go back until the next day to pick up my meds because of their ridiculous hours. Was a new patient but will be transferring my prescriptions.

Very disorganized and unprofessional, dangerous management of prescriptions.

Was at a clinic near hear, went here to fill a prescription for antibiotics. Dropped off the paper, they said 20 minutes. I set a timer and came back just after 20 minutes later. They couldn’t find my prescription, asked my name numerous times, then asked if I was “Lorna” (Im not Lorna) then they said “okay we’ll fix this just wait” and I stood at the pick up counter for 40 minutes. They gave me the meds, finally. When I got home, TEN PILLS WERE MISSING so I had to drive all the way back. They’re very disorganized and unprofessional and it’s dangerous for people working with medications.

They have what I need inside. The traffic in the parking lot is a risk. I am anxable bodied guy who was nearly run over on the way in and on the way back to my car.

What is even the point of this place anymore. Seriously you’re open until 6pm on weekdays. Useless. The service was always mediocre anyway. I hope they close and something useful moves in.

The recent change to store hours makes this place somehow even worse. Like others, their pharmacy made a multitude of errors for a simple prescription. I wouldn't recommend this location for groceries, pharmacy, or post services.

**Update: Since this first review they have further reduced the store hours to 6PM. This place needs to shutdown already or provide reasonable and consistent hours

I don't know what's up with some of the complaints about rudeness here because I've frequented this Rexall for years. In that time I've been met with nothing other than friendly, knowledgeable staff from the pharmacy to cashiers to the post office. I love this place.

Post office workers are great, except for the fat guy, he’s a rude jerk almost every time. One star lost because of Riko (?).