Shapes Fitness Nairn

I had a fantastic experience at Shapes gym. The customer service was excellent (mandeep)
, and the staff was incredibly friendly. The gym was well-maintained and clean, creating a positive atmosphere. The equipment quality exceeded my expectations, making my workouts enjoyable and effective. I highly recommend Shapes for anyone seeking a welcoming and top-notch fitness environment.

Staff is very good specially Mandeep she treated so well, always ready to help
Gym also very clean with lots of machines and equipments

They make it very hard for you to cancel your membership, nearly impossible. Worst gym ever. I do not recommend.

Brenda is the absolute best. There was an unreal mess in the ladies washroom and within ten minutes she cleaned it spotless.

The entire gym is spotless all the time.

The gym itself is amazing. Front desk people also wonderful.

Safe and friendly environment.

Thanks to all of the staff!

The girl that signed me up was amazing! Great customer service!
The gym was clean and has everything you would need.

They don't reveal their membership or drop in prices on their website. They're more interested in weaseling you into signing up for a membership.
So, I called and immediately was asked if I was interested in signing up for a membership. No, I just wanted to know what the fees were. All she would tell me is there's a membership or I can come in as a drop in, not telling me the cost.
I tried again being more specific, asking about drop in prices. I was finally given a number but then she asked if I wanted a membership or drop in. I asked what the member ship fee was. She sorta cut me off and I got bewildered. The lady said Oh, ok then hung up abruptly.
Rude, unhelpful and I wouldn't want to give them a chance now.

Nice facility, been coming here on and off for the last 18 years. Only pet-peeve are the clowns that continue to leave plates loaded on the machines/bars when they are done with them, dumbbells and plates scattered everywhere over night.lazy people don’t realize other people may not be able to take all of it off to be able to use it.elderly people, women, or beginners. Have some respect and take weights off for the next person.no one needs to tire themselves out before they lift cleaning up after your mess… getting disgusted with that lately. Other than that, it’s been a good experience.

This location is pretty clean, it's a hit or miss if there will be staff behind the desk even during staffing hours. It's always busy here. They are fast with repairing equipment

Avoid this gym like the plague, you can get the same mediocre experience at planet fitness or anytime for half the price, contract is a nightmare to get out of, and from what I read online several people still had payments withdrawn after canceling.equipment was constantly broken, rude staff, pathetic cleaning practices especially during the pandemic. Do your self a favor and avoid this company.also do your own research and you can find tons of horror stories from people having money stolen out of their accounts to manager berating staff in front of customers.

Changing my direct withdrawl there waa such an ordeal and caused me so many additional charges that it wasn't worth the price of admission. Maybe the person I was dealing with had poor admin/customer service skills, but will be taking my business else where.

Do not go to this gym. I signed a 1 year contract and after 6 months I moved a 35 minute drive to the nearest location. I asked to cancel and they refused, which is fine, but the receptionist recommended suspending my membership until that was done (I paid $5 every two weeks). I went back when my contract was due to end and asked to cancel. The person who spoke to me was so mean and told me that when my membership is frozen it extends my contract. I tried to explain that her colleague recommended it and asked me to come back and cancel March 2022. She was like "I can't do anything for you, you should wait". I tried to explain that I had been lied to and lost money for nothing ($10 a month) and she just refused to help or even try to understand. This gym is a rip off and the machines are old don't go there and support a corporate who will tell you anything just to take advantage of you and take your money!

This is a reply to Sandhu Navpreets review. Carpets are meant for wiping your feet. When you refuse to take your shoes off and track in mud and rocks it damages the machines and equipment. Also I don't like stepping in the puddles left by your shoes. The ladies at the desk are giving great customer service when they remind you to take your shoes off. She did nothing wrong and was not rude at all.