Shoppers Drug Mart

Can't get the pharmacy on the phone, really long wait time for prescription fills. I plan on moving my prescriptions out of Shoppers after the experience I've been having lately

They keep putting you on hold until you hang up lol. It’s hilarious. The younger lady with the red dot on her forehead that works in pharmacy is useless too. Use this place like a convenience store because you’ll never get your medication.

Rebecca at Canada post is a sweetheart. She was very helpful in helping me sending a package to Europe. Thank you

This big older lady at the counter isn’t patient or kind at all. I don’t get how there’s all these bad reviews and no change whatsoever. They need to work on how they speak to their customers or at least act like they care a little bit

Inconsistent service. I'm a heart patient and for whatever reason I have too many times have to wait another couple days to get my meds. It just seems theres some confusion behind the counter. My wife and changed back to our old pharmacy where the was NEVER an issue

Worst experience. Lost count of how many times I got a text message that medication was ready and when I got to the store it was not. Lost count of the number of times they had to re- enter insurance information. Lost count of how many times we missed taking medication because they failed to fill prescriptions. Always, they blame someone else.

Asked for help in the makeup area and the lady working today around 10: 30 was rude and not very helpful so I returned my Whst I wanted to exchange and il take my business els where! Very poor service

I am so sorry to do it, but the customer service here was awful. The girl at the counter was dismissive of me and my grandma, and had no respect for us as people, let alone as customers. I never leave bad reviews but this experience was so bad I felt compelled to let others know.

Team you should know the value of the time of your customers. I was at checkout even cashier didn’t know how to refill the bus pass and no one was there to guide him. He was calling no one was there for help. Finally he approached a staff lady she said she don’t know either then he call the another lady and she said that specific person supposed to be there. Oke then what you all doing there if you don’t know the customer service. There was line of customers they were so polite the offer me to go first because I was in rush. But the staff was not helpful.

Worst pharmacy people ever, rude, no knowledge about customer service. Owner should do hire better staff.

We have had nothing but bad services from this pharmacy. First off, waited about half an hour on the phone. When the rude lady answered she cut me before I could finish asking my question and when I did ask, she said: I’ll transfer you over and places me on hold again. Been waiting ten minutes now. If you can’t be nice to people don’t work dealing with people. I understand you are having a bad day but guess what now you ruined my day with you nasty attitude. I will never buy medicine from this place ever again. And I will make sure I tell others the same.

This happened last year but, I was shopping for skincare products for myself and for a potential gift for someone in the cosmetics area. Lady asked if I needed help and explained to me about the products. Since I was still shopping around trying to find a lipstick, I placed one of the skin products somewhere since I decided to not get it, I was sure I had placed it back where I got it from and if not it, it was placed still in the cosmetics area. However, that lady that helped me was watching me consistently and then asked me questions like where did I place the product. It felt like she was implying that I was shoplifting despite me paying for one of the products AND was watching me. I know they wouldn’t have proof from their footage because I never stole anything yet this experience had me felt so humiliated, I felt discriminated because I am a teenager even though I have a job at kp mall as well. I cannot recall if the employees name but it was an Asian lady. It’s insane how many other reviews can relate to this yet nothing changes.

Prescriptions take forever here. Over 45 minutes wait to be told they still hadn’t started working on it. Definitely do not recommend the pharmacy here

Pharmacy is not very good. They seem to just stand around talking, and ask you to repeat personal information across the entire back desk. Waited 7 minutes before being acknowledged while multiple employees walked by.

Called Pharmacy about 4 times to make sure they got my prescription that was faced by my on doctor and it went through but they kept saying they didn’t get it. Doctor had to fax it while on the phone with them JUST TO MAKE SURE they got it. Once they said they got it. I called to make sure when it will be ready to be picked up. The person who answered my phone at pharmacy was so rude and didn’t even want to talk. She slammed the phone on me. Highly suggest changing pharmacies as they don’t want to answer any questions. Horrible customer service.

Senior post office rep was extremely rude and belittling her coworker on Dec/19/2022 6pm. Was unprofessional and uncomfortable to witness. People shouldn't be treated like that, we all deserve dignity.

Attended today to pick up syringes for my dog. While there I noted 3 pharmacists & about 3 others standing around talking. I requested if anyone could give me a vaccination Covid booster as I had cancer & I was compromised & I lived out of town. I was told they ONLY take apts online and to go to try superstore. This really confirms once again why I do not, why none of my friends or family deal with Shoppers! They are not the family oriented “come in & feel welcomed “ pharmacy! It’s the go in & feel bad to interrupt the employees from their conversations & taking up their time. Walked away went into Freshco pharmacy the pharmacist said no problem offered both the flu & Covid so I would not have to worry for a bit. He apologized that I would need to wait 10 mins though. I laughed & said I would wait an hour or more, & thanked him for such kindness & empathy everything that Shoppers lacked!

Waited 1 hour in pharmacy to get basic medication. Not a first time.
Staff were not able to find my insurance and eventually typed my name incorrectly.

Not very consistent return policy, the lady first told me returns can be done at any store, to telling me no. Because they'd have to ship it back to the store it came from and the manager isn't in until Tuesday. So all operations stop until the manager is in? But you're open everyday, long hours. Doesn't make sense to me, so this store isn't provided with the staff needed to operate? Why do I care if it needs to be shipped back to the store after my return, it's not relevant to me doing a 'simple' return as per website.