South Winnipeg Eye Centre

The Ladies provided great service. They were able to help me with different options and found what worked best for me.

I have not had my eyes checked in years, but I could tell that it was time for glasses so I made an appointment here. They were so helpful- told me what was going on every step of the way. The doctor was great. Then, Melissa helped me find glasses. She was very thorough and I did not feel rushed at all. I really liked that they offered good/better/best options for quality and pricing on lenses. Melissa was able to help me work within my budget and direct bill my insurance. I would highly recommend them!

Great service. Educated and professional staff! I saw Optometrist Mani Chhibba and she was excellent! I would definitely recommend going here.

Found a much better deal on prescription lenses at another store in St. Vital but decided to buy the frames from South Winnipeg Eye Centre. Was highly disappointed when the owner said the frames didn’t come with a case and that I would need to pay extra for one from her store. The store that I bought the lenses from said they would give me a case for free along with a cloth and some lens cleaner. I don’t see myself bringing any future business to South Winnipeg Eye Centre. The staff there seem friendly enough but the owner, not so much.

Medical masks still required, cloth mask should be allowed. Doctors office accept cloth masks. If medical masks are required then sime shiuld be available at the front door for puchase. Eye appointments can be done here. Booking approx 1 week out. An assortment of eye glasses too.

Great place to get an eye exam and glasses. The owner, Jocelyn, is very knowledgeable and helpful. She takes care of you every step of the way. I would highly recommend South Winnipeg Eye Centre.

I was inquiring and wanting to purchase some contacts that help filter blue light from digital screens and my optometrist recommended this location. When I called about them I must have used the wrong terminology because the entirety of the phone call was simply rude and unwelcoming after the fact. Customer service makes a huge impact on a business and unfortunately I will be going else where now. I understand people are going through hard times, but that should never be reflected at your client.

No mask is good enough. Visited business previously with cloth mask and told it was insufficient, and then asked about my vaccination status. Also told I would have to leave if others came in, which never was enforced. Employee was a foot away from me when saying all of this too. She suggested a mask like N95, which I wore the next visit. Again, was told it was insufficient because it has a filter, and that a doctors office wouldn't let me in with the N95 mask? If customers are all questioned about their masks, maybe lock the door and put a sign telling people to call upon arrival and either supply masks or have a photo of the mask you want customers to wear. I know someone who went here recently with the same N95 mask and nothing was said to them? Will take my money elsewhere in the future.

I have been a client of SWEC for over 20 years. Great selection Great pricing. With the pandemic this isn't friendly Manitoba anymore. Think of others first, they could be having a worse day than you.
Thank you SWEC for your dedication and help.

Worst customer service, unwelcoming and RUDE.
In present times when we practice more kindness, this place lacks a basic customer service.

Not a welcoming experience. I won't take your time with a long story. Simply poor quality, over priced, and terrible/rude service from the owner. Do not recommend

DO NOT go here if you want to be treated with equality and respect. The lady who runs the front desk is very rude & unprofessional. Now they treat you as a second class citizen if you're not vaccinated. They give you secondary class service and make you take appointments at the last time slot or first, zero accommodations. Do yourself a favor and never go here, waste of time.

I have had great service here! I have a challenging prescription and Joceline has been very helpful. She is both knowledgeable and friendly with reasonable prices. Because of her service my granddaughter’s glasses were purchased here and I have recommended her to my co workers.

I cannot recommend South Winnipeg Eye Centre enough!

last Friday my four year old and I went and got our eyes tested, they were so amazing with my little girl! I wanted these certain kind of Sunglasses I saw on the internet and the owner said she could absolutely order them in for me!

I went in Saturday morning and ordered them and I got a message Wednesday that they were in!

Profession, Kind, can get you anything you want and fast! Support Local!

Jocelyn is a wonderful person & provides top notch customer service. She is knowledgeable & friendly - as is her team. We have been going to South Winnipeg Eye Centre for years & won't go anywhere else. Jocelyn & her team treat you like family, delivering excellent service & care every time.
Thanks Jocelyn!

I ordered glasses from here and honestly if I could give more than 5 stars I would. The staff up front were incredibly friendly and knowledgeable. They explained the different types of lenses they had. I forget what I went with but I’ve never had such clear and crisp lenses. I’m so happy with this purchase and look forward to coming back to get another pair.

Staff at the center have always been helpful and kind during my visits. Will definitely be going back for my next appointment!

I called and on a Saturday I came in during Covid-19, mask and all, asking if they could help me. While my 92 year old dad is under lockdown at a PCH, all I had in my hands were a pair of broken frames and lenses. I felt bad for my dad who couldn't see his books to read. All through this in 20 minutes I walked out of the store with a brand new pair of frames and the lenses fit perfectly. The assistance and professionalism of the staff was awesome.
My dad now is happy and can read his books. Thank you so much for the stress free and helpful staff.
:) Gina B

Great place. Always helpful. Sad some people had a bad experience. I've never had any problems there always got great glasses

I've been seeing Joceline since she 1st opened.
She is very knowledgeable. She knows how to help. If she isn't sure, she will figure it out. I trust her judgement as well. She has a good eye for what type of glasses would look best or suits you best. She usually shows me something I never would have considered if it weren't for her showing me my options!

I've never had any issues with my optical care or choices in frames until I decided to go to a different place. I quickly went back to South Winnipeg Eye Centre. I just knew and trusted that whatever issues or problems I was facing now, she could fix. I had no doubt in my mind that I would be tended to by someone that actually knows what they are talking about.

I've noticed a change in staff for the front desk. Which means new people learning what to do. Which would explain why some people may have had bad experiences.

Her business has grown so much that she was able to open up another store in another location. She is also a very sought after person. We all want that one on one attention we grew accustomed to. However, I understand that she is just like everyone else. Trying her best to balance her time and energy.

She will have her good days and she will have her bad days. It isn't neccesarily about you if she doesn't sound like her usual happy, helpful self. Remind yourself that this is her own business. She isnt working for anyone above her. She is the boss. Which means long hours of dealing with some difficult people or with just many people depending on the time of day. Long hours of paperwork during work hours and maybe even after hours. Then when she goes home. She still has her own family waiting for her for some attention.

Visit her and her staff or book an appointment at either store locations yourself to have your own experience. Everyone can have a different view of the same experience because of that person's own opinions, judgements or type of day that they, themselves were having.

I went online looking for a local optometrist, and this was one of the sites that came up. To be honest, I was a little leery of going to them because they seem to have a lot of negative reviews, specifically often naming one individual. I was "in the neighbourhood" to stop at the store, so stopped by to make an appointment, which was made in a couple days, unlike 2 other places I'd tried.

Went to the appointment, the front desk staff was courteous and professions, Cayle (I think the optometrist was named) was friendly, professional and very easy to talk to. I was in and out AT MY APPOINTMENT TIME (something else many places aren't capable of doing), talked to the woman at the front desk, picked out some glasses, and was done. They told me it'd be about a week for the glasses - they called me in two days.

There was only one pair when I went there instead of two, because I likely didn't clearly state I wanted two pair. The billing process was clearly for 1 set at the time - which I could have rectified had I been paying attention. I picked up the glasses, ordered the other pair, paid for them, and those too came in earlier than the estimated time.

Now, when I go to a business and pay for goods or services, that's all I expect. People to be competent and professional, for me to get what I paid for, and I leave. That is a standard transaction that rates a 3. That's all I look for. A 3. This experience was a little better than that, a little more pleasant and I got my glasses early, which is possible due more to the lens supplier than them, but still, they get the benefit of the doubt. That's why I gave them a 4. They're a little better than a 4, but I'll raise it based on future dealings.

I know the place has a less than 3 rating, but it was worth it for me to go there, plus the lens cleaning spray they gave me has lifetime free refills.:) I would recommend them to others, which I'm doing. They have a pretty huge selection of frames too.

They will simply not provide you with your PD which is a vital part of your prescription. This is necessary for purchasing glasses online, which obviously they do not want you to be able to do.

Absolutely a rotten way to treat customers that are paying for eye exams.

My mother was told that it is "illegal to give out that information. "

Avoid these lying liars at all costs.