TD Canada Trust Branch and ATM

I've been waiting a few months to write this, and be able to put my dissatisfaction and disappointment into words. I was a TD customer for close to, if not more than a decade. From being a child and opening one of their first bank accounts, to being an adult trying to secure a mortgage. Overall, I was never truly a huge fan of TD, but they are conveniently located and that played a lot into my decisions. But, after the absolute mess that came from applying for a mortgage and working with TD closely, I pulled all my business from them, and will tell anyone I know to never bank with them. At first, it seemed like a great fit, and communication was on point. Asheev understood that this was a huge, new step for me, and I thought it was going to be easy with him in my corner. But when I changed from a HELOC to a mortgage, and got beat on the first house I tried to buy, it all went downhill. Communication came to a screeching halt. Emails were never responded to, phonecalls were immediately hung up on. And when I could get through to the branch, and tell them my name and who I was trying to reach, they would say they are going to connect me, and hang up on me. I never got any explanation as to why this happened. I even went in person to the branch, and was told he was not there that day, but I saw him in his office. The lack of professionalism was extreme. So I immediately left, went to another bank, opened up an account and pulled all my money. Closed all accounts, and have never looked back. As of right now, I have a new house, and a mortgage specialist at RBC who actually takes care of everything and communicates amazingly. So thank you TD, for forcing me to switch banks. Not being with TD has made my life so much better.

Long time TD customer - 1st time at this 'new' branch. Waited in line for over 25 minutes. NO business line. 2 tellers - 1 of which was new and encountering issues with every customer. Get it together TD management.

Absolutely terrible. I needed to have my late brother's account statements sent to my address, after having already met with a woman named Monica at TD Tuxedo regarding his accounts, rather than being sent to his address in B. C. I emailed Monica to request the address change and received a very cold response saying I need to go to the nearest TD location, show my ID, and request the change. No help whatsoever and it was like she didn't even know who I was.

I'm 90% certain they lost $1000.00 of mine. Weeks ago I met with someone for a with-drawl from a savings account. I was there for 2 hours with the bank worker and the paper work wasn't filed correctly, got sent a digital copy and had to do it all over again, and that paper work wasn't done correctly either so I had to come in a second time to sort it out. I got a statement saying 1000 dollars was deposited into my account (it wasn't) and I've been calling for weeks to get help but I keep getting "put on hold" (they hang up) or they tell me they aren't the correct person to help me and don't tell me who can. It's been weeks and I still don't have my money.

Very Bad CUSTOMER SERVICE. Jenice is a customer service Manager but she lacks the customer service skills completely. What ever we can get at other td branches very easily, this branch won’t provide you that. Moreover, she was accusing the other td branches that they are not following the rules.
Kindly spend $1 extra on gas and go to any other branch to get better service.

This branch used to have some great staff but they are long gone. Now they have 14 people standing outside waiting to get in and it's a giant mess. They have all new staff in this location. Not a single person knows what's going on apart from one manager. The staff are undertrained and will make your life hell. Their app hasn't been working at all lately. Get ready for a 2 hour wait.

Very friendly and helpful getting setup as newcomer to Canada and Winnipeg. Elizabeth in particular was especially awesome, and Steve was great for getting a mortgage set up.