TD Canada Trust Branch and ATM

Would be nice if they actually opened on time, and not 20 minutes after 9am. People have places to be.

I've been a loyal customer for nearly six years, but I'm extremely disappointed with the level of service I've received. Whenever I visit, I ask questions and am promised that someone will get back to me, but it's become a recurring issue that they never follow through. This has happened multiple times, and it's clear they don't respect their customers. It's time for me to switch to a different bank that values its customers.

Don't wanna post the whole story here, but Treasure has stiffed me twice for appointments, and the manager here gives the absolute worst and nonsense excuses for her accepting poor customer service by the staff. Not going to see either if them again (because I'm a simple lady who likes when the other people show up to our appointments when they are made)

BUT this branch gets stars because of some of the other people being so stellar!

I have never had any issue when visiting the branch.

Though last summer when using the ATM on off hours the was a homeless person stationed outside of the bank who was hitting ppl up for money after they we exiting the atrium.

We have been clients here for 30 yrs.
In the last 2 years staff have either retired or left.
The new staff are far too inexperienced to handle their duties.
They promise to follow up with you by phone but never do.
When going to your safety deposited box, they verify your box by a card index box that isn't even in order with cards everywhere.
This just leaves the client waiting and waiting till they actually find your info.
The wait lines have risen to a 25 min wait, only then to get an inexperienced teller.
There is no customer service anymore.

The staff here are super unhelpful. I had to go to a different td location to get my mpi cheque deposited without a hold. They had no problem doing it for me. This henderson location was unable to help me.

Phoned the bank to make an appointment to see someone in my branch, I phoned in 2 days ago. There was no answer when I phoned but it asked me to leave details including the full name and phone number.its been 2 days no one phone back I will try another branch. I phoned around 2pm bank is open till 8pm according to the operating hours.according to the rating reviews looks like lots have the similar experience. Poor cx service in my opinion.

Literally have to go in everytime to do anything!
tried setting up my apple pay and calling them and they always say go to your home bank to fix that, i always do and i find i have many problems with this bank.

Got a large cheque from mpi to replace my stolen car that was a total loss, they are holding the cheque for 5 business days. We are currently transferring all our money out of TD. Service has gone way down