Tim Hortons

We were in a drive thru last night we waited at least 30 minutes after order she was too lazy and not attentive and coffe was cold
Thank you

Cookies and donuts are always unavailable, I come here almost every night. Sometimes I want some donut or cookie and it's always unavailable, the baker can't keep up? Or slow?

My child has an egg allergy, we requested egg free items that is published on an allergen menu document located on their website. We asked for the food to be handled in a way that would not contaminate our child's food. This was refused, and we were told that everything in the restaurant was contaminated with egg so they would not help us in that way. What we had asked was for the grill to be cleaned in a spot for our child's sausage to be grilled, and to use a seperate bag. This seemed to be an issue as they "don't do that here. " I have been to many Tim Hortons locations that accomodate our child's restrictions. We had to leave without food for anyone. I am appalled at this service. I am appalled that they would not take 5 or less minutes to ensure the safety of our baby. This should not be considered a major inconvenience.

When I contacted customer service via Facebook I recieved a prewritten response about peanuts and tree nuts. Which has zero to do with our child's allergy and the way she responds to her allergen. I called the service centre and was told all they can do is send a complaint to the franchise owner but they can't guarantee when I will hear back, just to call back if they don't contact me.

This is absolutely unacceptable. What is the point of offering allergen free foods if your staff won't take the time to handle the food properly? What is the point of a customer service centre if customer service is not achieved?
I will be taking this issue further as I find this situation completely discriminatory.

Even at the busiest points of the day, the staff at this Tim Hortons location ensure that orders are completed in a very timely manner which I love - and cannot say the same about many of the locations throughout the city. Always has a large selection of baked goods as well.

I tried to go into this place and purchase a tea, they looked at me numerous times, acknowledged I was there, but then made me stand there waiting for someone to take my order for 14 mins before I jist walked out.this has to be one of the worst tim hortons in the city.

I ordered 2 coffees, then paid, and then I was asked if I was "sure I didn't really want hot chocolate". I said that I wanted coffee. Very strange interaction. My coffee was basically water. I also had the pleasure of waiting 15 minutes for that water. I complained, and got a replacement coffee.

Manager with a tattoo sleeve was pretty rude to me, didn't even greet me at the till to ask what I wanted to buy. Instead, he was on the sidelines, and asked me what I wanted in a passive aggressive tone, like I was bothering him. Then, a different worker helped me at the till while he was making my drink. She asked me what I wanted, I told her. The manager out loud said, ''Yeah, I already told her. '', in a tone that would make anyone feel stupid. Ridiculous. I just wanted to buy a drink.

I’m a regular at this location, I went there this morning and the person at the window won’t speak no good morning no nothing he shouldn’t be at the window serving people

I went there last night because i was desperately craving a donut.it was approximately 11pm, we stood outside by the drive thru thing trying to get there attention because the doors were locked so we finally went up to the window and they wouldn’t serve us, they could’ve atleast told us that they wouldn’t serve us so we wouldn’t have wasted our time (15 minutes) because they weren’t kind enough to answer us on the intercom thing that they wouldn’t serve us

Slowest tim horton i ever visited… they dont care about walkin’ orders… they just focus on their drive-thru time….

Most of the time you go there for coffee and donuts but they have good raps, cravables, etc. I'm usually on holidays they have very creative donuts. So that place is very good. Usually go there almost every day I go in the drive

Just ordered 2 farmers wrap with bacon and sausage and 2 coffees. Drinks were okay as usual but the wraps were horrible. Maybe whoever was assembling it didn't know how to make the wrap but you need to evenly fill the wrap. The wrap I got, both of them were half filled and it was just bread and sauce. They didn't even put bacon in 1 of the wraps. Customer service is good but food, its horrendous.

It was quite quick and hassle-free drive-thru visit.
A cup of coffee and their yummy potato wedges are perfect any time of the day!