Tip Top (Tailors since 1909)

I purchased a new suit for a family event (wedding). I worked closely with the salesmen to ensure my needs were addressed. Due to my athletic build the jacket, pants and dress shirt all required tailoring. We spent considerable time marking all of the adjustments. I was provided with a date for pickup (2 weeks later). There was no courtesy call or email message indicating my tailoring was complete. I went to pick up my cloths two days later then scheduled pick up date. None of the tailoring was done and they had lost the jacket with all of the tailoring markings. The staff scrambled to take things from the start to refit the outfit and start tailoring process. It took four trips to this merchandiser before I was satisfied. This store is located in a premier shopping mall in Wpg and has been there for years. They should be able to write the book on menswear and quality of customer service instead of the debacle I experienced. I did receive apologies from Chris who filled for my original salesmen who was on vacation. I suggested I needed a new tie also somewhat expecting that maybe they would not charge me for it due the the inconveniences as some compensation for my stress and time. Nothing was offered except a suggestion for me to give them another chance at my menswear purchases in the future. It oblivious it’s a sale for them regardless of the quality of service. The experience was very disappointing and stressful.

Fantastic suit shopping experience with Adrian at Polo Park! I came in with my 80 year old parents to buy a suit for my dad to wear at his granddaughter’s wedding! Adrian patiently helped us find just the right look and fit for my dad even with the busy wedding and grad shopping all around us! Such respectful, knowledgeable and good humoured service is rare! Beautiful suit too!

Normally I don't shop at Tip Top but I ordered some sale items online after seeing an ad. I had to return a few shirts and the salesman and store manager were very accommodating and friendly. Will be back.

5 starts because Adrian @ Polo Park location, he was so helpful and kind.