U-Haul Neighborhood Dealer

Truck inside is full of dust / garbage
Location over charge for fuel surcharge when the truck return at the same fuel level
Definitely would not recommend this location

This place either needs to train their staff or else hire a new employee who could have some basic customer service skills.

Our visit was yesterday July 21st Friday around 3: 30 and we were attended by a lady who was only poor in customer service skills but also lied on our face just because she was too lazy to find the invoice and print it for us. She literally wasted our 30-45 minutes looking for an invoice alone and had zero knowledge of mail or Microsoft. I had to tell her step by step about what to do on her computer. Seriously high school kids could be better than her.

We were told that the printer was not working but it was actually working and she lied.

Very rude behaviour over the phone. Got service on June 24,2023 and when called almost more than 20 times answered just one time as did not get final receipt by email. While talking over the phone person hang up phone on me. Very disappointed and disgusting customer service. They can just help customer who is at there location and they are not answering over the phone as over the phone they are not talking to customer.

If google allows me to give rating in minus will give -10.

Very bad experience.

Terrible Service. Disgusting. I wish there is a rating less than 1 or even zero rating, this is what this place and their representative deserve. Never seen a worse U-Haul place. Very unwelcoming and snobbish. I also wished I had read the reviews here before going to this awful U-Haul dealership resident on Blue Water Carwash at 1761 Pembina Hwy, I wouldn't have. Please beware of this place. The manager is subtle and will charge you for what you did not sign up for. Very fraudulent. I didn't sign up for any coverage and he charged my credit card for $15 extra for something he did not discuss with me. When I went back to get my money back, he said it cannot be reversed and that I should remind him when next I come (as if I use U-Haul every day). Arrant nonsense. Very unprofessional and lacks customer service ethics. Treats you with disdain and with a very unpleasant attitude. I wouldn't encourage anyone to go to this place unless they change this manager named Saad. He even calls himself "the boss" ha ha. I wouldn't know why you will remove money from someone's card without their consent. THIS IS FRAUD. Please BEWARE. I just have to live with the reality of loosing money now. Never knew people like this still exist in this place. Very sad when people have intent to always cheat others.very very sad. I will never set my foot here again. Crook and rude management.

Over charged me for 100 mileages and insurance and taxes. When I asked to change the contract he doesn't want to change it. Prepare contracts with mistakes and made customers sign it like frauds. Never answers their business phone. Very rude and no respect for people. Made me go there five times still didn't solve my over charge issue.