Urban Planet

Disgusting and deplorable service. Shop here if you like to buy cheap, poor quality items and want to be treated poorly by staff.

Staff here are not so bright or rude. I came this morning to exchange cotton shirts and short set for the resort shirts for my husband. He fit a POP man XL perfectly so I was looking for more xl. But when I looked at larges they seemed really big, measuring 50” circumference. He tried the three I got him on two were massive. Same brand. Same size. One for like his XL. So I brought back the two larges that measured 50” to exchange for mediums, but the mediums were 12 inches smaller than the larges. So the larges were actually double XXL. I’m digging through all these shirts and they all measure different in the same cut, same brand, same fabric. A staff member who couldn’t understand what I was saying got me the manager who couldn’t be Effed. She was Rude, obviously annoyed that I need help finding the right MEASUREMENTS, because the size labels are inconsistent and don’t apply to the actual measurements of the garments in that brand. If a large can be 50” and 48” and 46” and a medium can be between 42”-46” using the SIZE LABEL (S M L XL) is pointless. Don’t be rude your customers, because whoever makes the clothing in your store is inconsistent. She crept demanding what size I needed based on the tags despite me explaining the issue to her more than once. Also, when the clothing is out of reach, you should have somebody in that area of the store, especially when it’s so popular as you kept pointing out to me, instead of leaving people to try and fend for themselves, and then causing a mess. (I found her earlier in the day to get the shirts I initially purchased in the first place, and she acted put out then too). If you don’t like being the manager there, if you don’t like people, if you don’t want to be polite, but people need your assistance, find a different job.

Lots of clothing, shoes and accessories to browse through. Clean store and friendly staff.

Today i came to shop i was at checkout and my thing rang up as a different sale then what i thought it was cause it was on a different rack i tried to tell them and the one i presume was the manager was extremely rude and acted as if i was a dumb teenager while i was just genuinely telling them to move the thing i was buying off of the rack if it’s not included in the sale i’m beyond shocked of the mistreatment.

If I could give five zero stars I would…. Worse experience ever!
Urban Planet at Kildonan Mall customer service sucks and the fact that they thought I was stealing because another store left a security tag on an item and the security sensor went off when I walked in the first place and no-one came up to me to check with me about it until I decided to leave… I felt so embarrassed how I was treated. Will definitely not be shopping here anymore…. To be completely honest the fact that she said to chased down a possible shoplifter is policy is scary and not a good idea… because you have no idea if that person will harm you in anyway… I can’t get over the fact that she said it was there policy! She was a lady with long blonde hair wearing a purple tube top and black denim. I couldn’t tell if that was the manager of the store or a part time sales associate but they need to train their staff better on how to deal with people!

Do not order anything from this store online. I bought a pair of my PJ bottoms from them online and they had a hole in them. This was a gift for my girlfriend and I was so embarrassed when she found it. Not to mention I got her this gift because Urban Planet messed her order up when she ordered these for herself and they refused to send her a replacement.

I’m from out of town and don’t shop in Winnipeg often but after the service I’ve received at the regent location I’ll definitely be making this store part of my regular shopping! Karmon in particular went above and beyond what she’s hired to do to make my shopping easier and enjoyable. Thanks again!

I always hate coming here as the line ups take forever and it is always w ay too hot in there. But whenever I come I often see the same girl working, never catch her name but she is always so happy and helpful and makes the wait seem irrelevant.my receipt says sales person 135530 if that makes a difference, just wanted to say how much I appreciate her!

I really like this store to buy cloth. I mostly buy their shirts and hoodies but they also sell dresses, pants and athletic wear. They have a small children and also man section but the majority of the store is more for women. The store is very big and specious and things are well organized

Nice clothes and prices but horrible customer service with way too long of lineups at checkout!

Staff honestly run away from you when you need help or straight up ignore you.my friend had to hunt someone down and when asked where a certain item was the employee just stared blankly at the phone screen. Also super messy and staff are usually talking to eachother then cleaning after someone rips up a section. And just like any urban planet, the line takes 45 minutes and they only ever have two people on register.

Lots of fashionable clothes at affordable prices. A bonus being that I have 4 teenage daughters

Changerooms still aren't open, I'm not gonna spend money on something that i can't try on, only to go home, find out that I dont like it, and thrn have to return it. It would also be nice if they posted on a sign what their return policy is at this point.