Westland Insurance

A big+ thank you to Sara who helped us today! If I could give her 10stars I would! This location is extremely lucky to have her as an employee. She was polite, pleasant and nice to be dealing with. She had some great tips and info as we were dealing with insurances for 2 cars at same time
Thanks Sara once again for your time today.

Gurpreet Lubana assisted us. We just received a violation ticket 2 hours before we visited the westland insurance. So you can imagine the feeling of getting 2 tickets worth $1,400+. Yet He was very empathetic and made things feel lighter. He educated us since we are new immigrants. Kudos to his nice service

I had the pleasure of interacting with Rupinder Gill, at westland autopac service, and I must say that her hospitality and service were truly exceptional. Her professionalism and attention to detail were evident in every interaction. She patiently answered all my questions, provided expert guidance, and made the entire process effortless. I highly recommend Rupinder Gill for her outstanding service and the exceptional hospitality she provides. She's a true asset to the autopac service team!

If I could give this place a 0 star I would. The lady that we got was rude and kinda looked like she just wanted to go home. She lied to use to not help with registration of our new truck.because we went down the road and was 100% satisfied with the sercive there provided with 0 issues registrating the truck. I do not recommend anyone going to that place.

I was there for my new car registration, lady call rupinder was very helpful, highly recommended this location, very friendly, knowledgeable staff.

I always go here for my auto insurance, everytime I transact business its always fast and easy. They will also give you tips to save insurance costs. They will also find the best insurance setup for your needs. Very friendly staff, been coming here for the past ten years.

Highly recommended autopac broker!

I recently visited Westland Insurance in Garden City Square and unfortunately had a very unpleasant experience. The staff were consistently unhelpful and seemed disinterested in assisting me with my insurance needs. Despite my attempts to ask questions and clarify my coverage, they were rude and dismissive, which left me feeling frustrated and dissatisfied with the service. This was never my experience prior to the change to "Westland".
Overall, I would not recommend this establishment based on my experience. I hope the management takes note and improves their customer service in the future.

Just recieved great service from Sara, we were registering our new vehicle and she thought to ask and a vehicle we had sold 2 years ago, turns out we had been paying storage on it unnecessarily - she got the charges reversed! Westland is great!

Ravneet is very soft spoken and helpful. She provided us best service. Best customer service.

Poor customer service! Maybe it’s time for them to hire new ones or maayybee it’s time for the company itself to step up. Been there 2x, staff weren’t great. They were not smiling, when you talk to them they’ll response to you as if they were almost a robot (just poker face). The first time I walked in, the lady who assisted me that day was kind of doubting to call me to approach her on her desk. That felt like unwelcoming vibe for me but I didn’t mind it (maybe because they were just tired). I was lacking 2 docs so I had to come back again. The second time I came in, I walk towards this lady’s desk (not the same person), is telling me I had to come back again because she needs 2 docs of the same address (which I do really have) and still insisting that my docs are not valid. She then asked me what is my address and I told her the incorrect building number but same street address I just moved so I still couldn’t memorize everything and that’s the reason why my bank statement is still in my previous address because I had to wait for the next billing to reflect the current address. And she just immediately rejected me without asking me why or what happened. It’s unhelpful in a way. I didn’t argue with her anymore. I just said “okay. Thank you” and left. She’s just not friendly at all. I don’t know if she’s being a racist or what. Her voice kind of telling me she’s not happy to serve at that moment. I then decided to try to the nearest Insurance company, and found out there that my docs were fine and they accepted it. I hope that these 2 lady/staffs are still doing fine and know those kind of small details because it helps.

They stayed late to help us with a vehicle purchase. Great service, great associates. Thank you

Came here a few times, always very courteous and welcoming service and are patients toward newcomers. Thank you very much for everything!

Not good. Wrong information was provided. I had completed my class 5-I stage and was told that the new class 5F license will be delivered once the old one is expired whereas i went to another autopac and they requested for a class 5F license from mpi and it came in the mail.