YMCA-YWCA of Winnipeg – South Branch

Went there on December 9,2023. I came at 5: 40 pm - 7: 30 pm, there were kids everywhere in the weight room and machines with employees who were cleaning up that didn’t say anything to them. There was also a girl coming into the men’s washroom around 7: 40 pm claiming she was a boy, when clearly I saw she wasn’t. She came with a male native teenager who was bewildered when I told them that girls aren’t allowed in the men’s locker room, twice. The only staff that were present was cleaning, front desk, and lifeguard staff. This is a management problem but not my problem anymore, I will be working out at home from now. How is it a girl is allowed to be in the men’s locker room but a man isn’t allowed in the woman’s locker room? Double standards. Go somewhere else, this place stinks. Too many kids misbehaving and their parents suck at parenting.

The sinks taps have been broken for over 9 months, the hand held shower has been broken over a year in mens shower room, reported several times and lately I report it weekly, they obviosly dont know a plumber to call or dont care, likely the latter.this place goes downhill every year

Bathrooms are seperate from others, has a Family Change Room, a Kiddie Pool, a new Playground for your little ones and it's affordable for $15-19 dollars! (per family) As well, it's really clean.

My child attends daycare here and she absolutely loves it. The staff is super great with daily updates and always keeping everyone in the loop for any changes. With the activities that are provided here, my daughter has been able to participate and figuring out the things she truly loves (painting is always #1 in her heart). I suggest anyone who is looking for a daycare facility, to definitely check out YMCA Fermor!

This is not so much the gym's fault, but the people that go there. I never feel welcomed! Being of Indigenous descent, I get nothing but dirty looks from most of the people who work out there. I feel completely discouraged from going there and have often left because of this. Not one single smile from anyone when I go there! I doubt I will return.

Great complex overall - gym, pool, sauna, hot tub all great and for a good price too! Classes for kids and adults also

Very disappointed. The pool opened later than it should've then closed because of "legal reasons". Heard somewhere that the staff were trying to find an excuse to get ready for a staff party.

Locker rooms leave a lot to be desired but this is a good place to spend some time with the kiddo

My family and I went for family swim today which starts at 3: 30. When we arrived a note on the front desk informed us they were closing early at 5 which we decided would be fine and enough time for us to swim. Maybe 10 minutes after we got ourselves (including 3 small children) changed and into the pool did a woman who worked there start frantically running around the pool area counting people. She then went to stand at one end of the pool and yelled at everyone that 10 people need to volunteer to leave or everyone would have to leave. She waited 2 minutes and reissued her threat and then proceeded to shutdown the entire pool and told everyone to leave. We were then informed at the front desk that they cannot issue us a refund for the $34 they charged us for 10 minutes of pool time. In the changeroom a member shared that this is the second time that this has happened to them. I'd like to know why the staff are not regulating how many people enter the pool in the first place. How utterly unreasonable to open the pool for 10 minutes, declare it is over capacity, treat guests as if they are trash, scream at everyone and kick them out. My kids were so disappointed. This is unacceptable

If you're looking for a good gym, I highly recommend Ymca Fermor branch. The gym is always clean and well-maintained, and the staff are very friendly and helpful. The available equipment is always in great condition, and the gym offers a variety of classes and services, like personal training and group workouts. I've been a member for years and could not be happier with my experience. Highly recommend! Special mention to Mr. Ivan Sarmiento exceptional fitness instructor who is incredibly knowledgeable and passionate about helping people reach their goals. He is always extremely patient and attentive, offering me expert advice and encouragement. Kudos.

Tied with portage place ymca for the Worst facility. Constant issues with aquatic center being closed to the public.
Steam room is large, but when it gets hot life guards close.
Poor layout of the free weights make this location undesirable.

I had scheduled an appointment for the e-gym orientation only to find out when I arrived that the instructor had called in sick shortly before my appointment. The staff were very helpful and I rescheduled but then another instructor overheard what had happened and quickly stepped up and offered to do the orientation with me. Ivan Sarmiento was the instructor and he was awesome! He was so encouraging throughout the whole orientation and made me feel very comfortable. It has been years since I have been at the gym but now I’m excited to come back and use the e-gym. Thanks Ivan for all your help!

They said we needed to be 12 and we were but they said we couldn't play and we already did that before going in and they let us

I’m really disappointed. I cancelled my membership 1 and half month ago. After this they charged me 4 times. When they charged me first time after cancellation I went there and told them I already cancelled why you charged me then? They said they refund me. 4 days ago realized they charged me total 3 times. I went they 3 days ago I told them why it’s happening? Since i cancelled my membership. Today they are charged me again. They didn’t give me any solution and when I asked for my refund they said they refund me but don’t know how long it gonna take? Is that joke? I was really nice to staff last two times. But they charged me again and again. No solution yet! My question is why they charged me again and again. Is this my fault? Of course it’s not my fault. I need my money back.staff need to be trained again, how to service to the customer!