A&W Canada

The food is always good, but the service has gone downhill. Some of the workers will just walk past you multiple times before taking your order. It always takes a long time to get the food, too. On my last trip in one of the workers for the kitchen was out front talking to people and still would not go cook after the manager asked them to go back to work. So it's a good place to eat if you have lots of time.

Placed our order, waited 15 minutes which was perfectly fine. Noticed our order had absolutely nothing on the burgers we paid for, in fact completely wrong burgers. Went to the counter, was told they would fix it straight away. Another 20 minutes goes past while we watched 13 different people walk in order and leave with their order. I again go up and ask about our burgers, told 1 minute sir I will take care of it. So I sit back down, now not happy. 10 more minutes goes by, I ask again, told just wait a minute, by now 5 more customers have ordered. So I asked to just be reimbursed for the burgers. Oh it will be out in just a minute sir please be patient. Now I sit back down being blown off a 3rd time I am pissed. Then another customer goes up that ordered long after us with oh wow you guessed it the wrong burger and she was told to have a seat and blown off just like us. So I lost my cool and demanded my money back and left. I felt bad for the manager as she dealt with me, and told the lady that swore my order was being fixed maybe she should have told someone in the kitchen about our wrong order. We witnessed another customer ask where his order was and it wasn't even on their screen. So I think perhaps maybe the manager and employees may be a problem at this location as it was in fact the manager that put our order together and not looking at the product she served us. Sorry for being a complaining customer, but when you charge $35 for a 2 burgers that we didn't even get, yes you can believe I am going to complain. I will say the manager did reimburse my money, so at least it was taken care of. But I can tell you the manager you can rest easy, you will never see my face ever again in your store. I wish I could make as much money as you so I could just chase all my business away. Best of luck to ya!

We arrived last night at 9: 45pm from out of town, they were closing at 10pm. Yes, we arrived 15 mins before closing but the restaurant doesn't stop serving food before they close so we decided to go in considering we don't have A&W in our home town, so it's a nice but expensive treat for us. Our daughter watched the women working throw her hands up because we were coming in. My daughter is an anxious person so that made her have more anxiety. Once we approached to order the woman asked if we were eating in our take out. I said take out and she left out a sign of relief and said "I was hoping you would say that because we close in 10 mins" extremely unprofessional and it made us feel like we were an inconvenience. I ordered a teen burger with no meat. The worker looked at me like I was crazy to order that and with a very sarcastic tone got on her headset and proceeded to tell the cook "no meat on the burger" making me feel like I was an idiot for even ordering it. She also made my other daughter feel bad for ordering a plant based burger cause "that will take 8 mins to cook" I looked at the time and they were still open for another 9 mins so I said that's no problem we will wait. The two guys who were working were friendly but the woman working had the worst customer skills ever! I wish we didn't decide to go there and drop over $60, we should have taken our business elsewhere. I should have read the reviews before we went. I would have been warned.

Bought an uncle burger this evening
Was served immediately but charred and cold.
A&W food is good but this time was bad

These guys have some of the best burgers around. Try the teen loaded or the grand pa. These are very delicious and juicy burgers. Have you tried their frozen root beer.wow it's Great.if your looking for a good cold beverage try their frozen cold brew with dark chocolate.very yummy.

We were there for the email special, we needed the app to order, the store does not do online order and the price was outrageous and special inexistant.

Very disappointed

I visited there almost at 5 pm. The customer service was so bad.there was a lady i am not sure about name but i think her name was candas she was so rude. She was such a racist.

Service was unbelievably slow for how not busy it was. Took 30 min to get my food, so much for fast food. Not coming back

I got 4 chicken wraps that were just thrown in the bag weren’t even put together. There was hair in on of them

This A&W was in Perth-Andover and it was the first time in many years that we were ordering burgers. We were very impressed with the great taste of the beef, seriously, the freshness of the buns and the fries were excellent. The quality reminded me of teen years (1967-1972) when A&W was the best place to go.

I love the teen burger, especially the double teen when I'm hungry. Fresh condiments always.

Food was great. It was lunchtime. And it was busy. They seemed short handed, which is no surprise in fast food. The guy working the cash was clearly frustrated, but he kept it together. He could have used another set of hands to help him.

Just had double mozza burger meal.worker mentioned he has grilled onions on his so I tried that on mine.it makes a big difference in flavor. Fries were great as usual drink was nice and cold for awhile. Over all it was excellent and staff was fast and friendly. Definitely recommend.

Worst teen burger ever. Presentation was awful. Teen burger horrible. It was over cooked, paper-thin, no tomato and onion so small it was hard to find. There was also a ton of mayonnaise which made the bun soggy. The onion rings were way to salty and fell apart. The whole meal, 2 burgers, onion rings and root beer cost over $33. We could have eaten in a better meal some where else.

Food was very tastey. Prices are decent. Staff, friendly, floor was messy. Store wasn't busy so a staff member could have cleaned it.

Excellent flavour. Fries taste like real potatoes & not like salted cardboard. Service fast & friendly