Bathurst Toyota

Fais l'achat d'une RAV4 2018. Tout s'est très bien déroulé, du 1er essai routier jusqu'à la "clé en mains"! Le conseiller aux ventes, Marc, était là pour assurer un service bien cordial et coordonné avec les autres départements (dept.des finances ainsi que celui du service sont aussi très professionnels et bien agréables). En somme, très bonne gang!

Great experience, they called to notify of appointment and then called to say it was ready. Always fun to deal with Bathurst Toyota!

Our salesperson was superb and very knowledgeable with made us comfortable.cheers! Very pleased

Jocelyne Brideau est une employée aux ventes très dévouée, m’a eu un livre toyota en français, m’a expliqué comment synchroniser ma porte garage avec mon auto
Très satisfaite de toyota

Watch yourself! Service department charge me 43$ to change 2 bolt that they broke on my skid plate.just a bunch of stealer

Toyota is always Friendly and informative. I wouldn’t want to deal with any other dealership. Bathurst Toyota always makes you feel at home.

Très bon service comme toujours. Critique constructive.ca serait bien si nos rendez-vous serait accompagné de "notifications" soit par email ou par texto.

The service advisors are very accommodating. My car’s maintenance was flawlessly done by their highly trained technicians. Will definitely have my car service by them again and will highly recommend them to my friends.

The team was amazing. Very helpful and very accommodating to someone who's disabled and blind. I recommend everyone looking for a vehicle to go see the team they go above and beyond to get you the right vehicle at the right price.

Excellent service, Paul and Ryan are very professional and respectful. The quality of work and timeliness is always exceptional. Thank you.

Recently I received a recall notice on my 2011 Toyota XRS airbags. I bought the car as used only a year ago and was surprised the previous owner hadn't had them replaced.
Be that as it may, I called Hathaway Toyota off Anne St.in Bathurst N. B. I was greeted on the phone by a very cheerful receptionist who in turn forwarded my call to Paul. Took no time at all.
I explained the problem to Paul who immediately set up an appointment at my earliest convenience and explained that although the parts were not on their shelves they would be by the appointment date.one week later. If not they'd call to keep me informed.
One week to the day my parts had arrived and they phoned the day before to confirm my availability.
The day of the repair I met with Paul. We documented the remaining details and I started to enjoy a fresh coffee.on the house, when Paul asked me if I would prefer to stay or be shuttled home.by Hathaways shuttle service. No charge! I took the offer and soon was enjoying the friendly and informative conversation on the way home. A little over an hour later I got the "all done" call and the shuttle arrived to pick me up at home to bring me back to pick up my car. No charges,
No pressure sales. Just good service.
Paul was great. He pointed out some things the mechanic had noticed from the diagnostics and informed me of the cost savings when replacing wiper blades.
Over all a very professional experience.
Thanx Hathaway Toyota.

Customer service was great. They were very friendly. Respectful and answered my questions. They even finished my vehicle ahead of time.

Very good service at the service counter and very pleasant customer service representative at the front
counter.

Très bon service. Le personnel est courtois et il ne change pas de pièces inutilement. Il y a aussi un service de voiture pour vous amener au centre-ville lorsque le délai est long. Un gros merci

Called for details on a vehicle. Salesperson couldn’t be bothered to send me pictures. Poor customer service…

I’ve always had really good service with Bathurst Toyota. They are very professional and they know how to take care of business. What I love about them is that even if I take my vehicle for and oil change they look at everything and they let me know if there’s something that should be looked at and taken care off.

Just as an example I can give you here. I hadn’t been in the shop the last couple of years and lately I had 2 concerns. The first one was I had breaks done last summer and my pedal was very low so I went back to the shop that had done the job and was told that everything was fine and the second one was I could hear a noise on the right rear side so again I was told my bearings were worn out. But they couldn’t do the job do to lack of equipment so I decided to go to Bathurst Toyota. 2 days later I get the call saying that’s my break pins were so rusted and everything else (break pad, calipper etc) where so rusted and that’s what my break peddle was so low. It’s coast me 9,70$ for parts and 2.30 hrs to take everything apart and clean it for a total of 398$ so if I had take it there in the first place the job would’ve been done correctly. And for the noise in the rear well I was told that my truck is in a very good shape for a 2008 Toyota Tundra Crew Max. The problem for the noise it’s my tires, I’ve had them for 4 or 5 years now and they are getting old, so other then that is I can stand the noise for a little while longer I’ll just put 4 new ones come fall.

So lesson learned for me. I’m going back for my maintenance and repairs to Bathurst Toyota in the future. They know my truck and they always discuss the best options with me.

So thank you Bathurst Toyota for your great service. See you next maintenance schedule.

A very satisfied customer,

Sonya

Excelent service everybody went out of their way ti help me. They realy feel more lik family than anny dealer a ever dealt with