Downey Ford Sussex

Purchased my first dealership vehicle here and the service was fantastic. Taylor bunnell answered all my questions, and made this first time experience so easy! Everyone was so friendly and helpful there.

Recently bought an F-150 form Downey Ford Sussex, great experience! Kevin and Carmen made the process of buying and trading in my old vehicle seamless, definitely will be looking to deal with the Downey Ford Sussex team again in the future!

Had a great experience buying a truck from Kevin and the team at Downey Ford Sussex. They were easy to work with, always quick with responses to my questions, and very fair prices. It was well worth the trip up to Sussex from Nova Scotia!

My fiancé and I recently purchased a truck from Taylor Bunnell at downy ford in Sussex, we experienced nothing but excellent service throughout the whole process, they were able to get us exactly we wanted and made the whole process of trading in and receiving our new truck very easy! Also shoutout to Carmen McAllister the finance manager for being so helpful and Mohammed Syed the general manager for all your help. We are pleased that we made the drive in from Moncton to deal with Downey ford

Downey Ford Sussex deserves more than a 5 star review. I purchased a new Ford Escape from Sales Consultant Leslie Sears and the service was exceptional! Leslie (along with the General Manager Mohammed Syed) went above and beyond checking everything off my list to make this purchase work for me (and I was very specific). Never at any point have I felt pressured. Leslie always took the time to answer any questions or concerns, which was very much appreciated. Also, a shout-out to Carmen McAllister, their Finance Manager who is very friendly and made the financing process a smooth one! I would definitely recommend anyone looking for a new vehicle to give Leslie a call, you won't regret it! By far the best car buying experience yet!

3 weeks ago, I was in to get my brakes done. Upon removing my brakes they informed me they noticed one of my calipers was “ceased” even though there was no way that was possible, I had driven the car from Moncton with no smoke, no limping of one side, (I’ve had calipers go on previous cars, this was not the case). So, they deemed the car unsafe to drive, and would not let me take it home without signing a form. They informed me the part they ordered in was defective and they wouldn’t see a new part until the following day around 10 am (I was supposed to leave for Quebec that day). They told me they couldn’t find the part any closer and that was my only option. So I called bumper-to-bumper myself, low and behold they had the “right side front caliper” (the part we were told to get over the phone, which to me translates to passenger side) so I drove from sussex to moncton and back to have the part put on that day in an attempt to still leave on time for the trip. When I arrive to Downey, they say “oh no it’s the wrong part! We tried to call you and left a voicemail that it was the driver side caliper you needed”… but I was informed “right side front? ” To which the reply was “oh because she was standing looking at the car, not inside of it… I’m sorry this is a car dealership, we should know passenger and driver side terminology. They said “that’s why we couldn’t find the part faster, they don’t have it in Moncton” so I rushed back to Moncton, to bumper to bumper once again, grabbed the correct part and brought it in the following morning for 8.
They quoted the caliber plus labour for 318$, but somehow were only able to take 50$ off the final bill. All said and done, a brake job with customer supplied car parts should not have costed 1400$, and my brakes now sound worse and act worse than when I originally brought it in. Will never come back here.

Went in for a oil change.while looking at a escape hybrid and talking to Taylor Bunnell about this car we bought it.she was very helpful and went out of her way to answer all of our questions. All of the sale staff were very helpful.

I came form Nova Scotia to purchase a vehicle from Downey, and it was worth the drive. The team was helpful, friendly, and very easy to deal with, patiently answering all my questions. Since I'd never purchased a vehicle from a dealership before, I wasn't really sure what to expect, but it was quick and painless.

A great place to do business. Taylor was our sales consultant and she was a pleasure to deal with, vey personable and honest. Carman was also very pleasant and efficient, actually any staff we interacted with were pleasant and welcoming. I would definitely recommend Downey Ford Sussex.

Bought a car at downey service was great i would like to thank Leslie she was great answered all questions very professional thank you Leslie i love the car

This place has amazing staff to deal for purchasing your vehicle, I got my dream 4runner. Thank you Taylor, Michelle, and Carmen for making my dreams come true <3

Hal is disrespectful and rude. Never want to see again the “smart” face of general manager.

Brought my Mustang in to service department to have the rear camera fixed and another defect and during booking I asked the service lady to check the tire pressure in my tires. Upon picking up the vehicle she tells me I owe $56.37 for checking the air in my tires. WOW, a whole 30 seconds. I 1st thought it was a joke as I assumed it would be a common curtesy since they made a bundle of money replacing the parts. I was so upset and even spoke to the manager who was a joke. I was robbed and hope everybody reads about this and avoids this dealership at all cost. The worst thing about all of this was I had plans of purchasing another mustang from them but their greed was overshadowed by their intelligence.

I liked the friendliness, responsibility and professionalism of the team.special thanks to Kevin Howland and Carmen McAllister for their help and support throughout the process. I hope for further cooperation:)

Definition of a STEALERSHIP! Amazing service, until you need work done under warranty. Hal is rude. As soon as you have the slightest disagreement with what he's saying, he snaps at you. Had to argue to get a loaner, and the loaner they gave me was caked in mud. Had to spend $10 at car wash to take out the to remove all the mud in the rims. Not to mention he refused to give me a loaner, until I asked to speak with the manager.

I recently bought a new car with Amber, she was and is amazing. Found the perfect car for us with a few beautiful upgrades. Highly recommend.

Hi Iam from Moncton and it was going to be 3 weeks wait for service so I took my f-150 in for some work there they took very good care of me thanks so much c you again

Downey Ford just offered me top market value for my 2020 Elantra Sport, $16,000 according to them. Not sure if this was an error on their end but they stuck by those numbers. Not a great first impression.
2020 Hyundai ES Never winter driven, immaculate condition, 27,000kms, inspected, fully loaded, lane assist, leather, sunroof etc. Detailed, ceramic coated 3 times, all services and then some. $16,000 offer sounds like a typical dealer trying to take advantage of people.

I checked the market sell value, which is $25,600. I also have 4 other offers from dealers, $22,000 being the lowest.

Our family bought a Ford Escape Plug-in hybrid.
Everything was super, Missy and Carmen did a great job for us.
We are very grateful to them as well as to Downey Ford Ltd.