Hometown Veterinary Hospital

They absolutely amazing with your pet and amazing for over the counter meds for your pet (didn’t have see my kitty for over the counter meds, just needed weight)

Enough simply cannot be said for the quality of services and care provided by the hometown vet team. Each and every call or visit is consistently the same: they listen intently to every concern I may have, then explain their process and what my options may be and ensure I have as much information possible so as to make a truly informed decision on the course of treatment. Never once have I ever felt rushed or dismissed, and certainly never frivolously charged for a service that was just not needed. They genuinely put the pets needs and care first.
And god forbid you ever find yourself in an emergency situation and in need of after hours care; when Hometown are the vets on call, the same calm and caring services are there when needed.
Why bring your loved pets anywhere else?

I owe a huge debt of gratitude to the team at Hometown Veterinary Hospital. The response from the team was amazing. The genuine love they have for their patients is exceptional. Thank you to the entire team at the hospital for all the hard work and love you put into my boy and the kindness you showed us. Thank you Dr. Bill

Called and wouldn't even see our dog just referred us to a vet office that was closed

Very impressed with the vet Chelsie. She was very friendly and knowledgeable. Highly recommended.

I went for a routine appointment with my dog Rosie. Please note i am ex military and deaf in one ear. The receptionist right off was very annoyed because I couldn't hear what she was saying.
Then the cat. I love animals, the cat came over, fine. Licked me.ok.then bit. I said ouch is this a normal thing, she responded when he's grumpy.as if that was ok.
Ok whatever.but then it came back, bit hard and drew blood. From the moment that happened, they made me feel as if I did something wrong. My health is compromised right now, and I have had a previous blood infection from a cat bite, so I wasn't trying to be difficult. However, I was made to feel awful for expressing any concern. What if it bit a child or someone with worse health?

As most people know, small animal vets can be overpriced and scary, but not here. I have 3 dogs and 3 cats and each visit I am left pleasantly surprised at the “free” extras they provide. My cat was spayed yesterday, and a free cone and microchip was provided, no questions asked. Same cat I found feral in April as a kitten and they provided her with two visits for “kitten wellness” and included a free round of flea/tick meds. Normally the upsells are what rack up the bills - they go above and beyond to make this affordable. Their price points are great, the staff is incredible and the place is always spotless and inviting. Not to mention the adorable vet clinic resident cats! Just a great place and we will make the 50 minute drive (past 5 other vet clinics) and be there with our babies, who the staff treat like VIP every single time. Thank you Hometown Vet!

Kind, compassionate and caring the staff here love what they do and you can tell. I have had several different vets and all are amazing. Staff also are kind and thoughtful.

They were very rude on the phone when I called. Lacked empathy, communication, and customer skills.

A week ago I would have given 5 stars. We have a lot of dogs, so we are frequent visitors to this clinic. There was a misfortune with our puppy (2 months old), he fell and limped badly. We made an appointment, the doctor examined and said that the puppy had a fracture, it was necessary to put a cast. This cast seemed bulky compared to a puppy, but we are not doctors, we must be so. The doctor said that the puppy should move very little (puppy!). The puppy seemed to feel better, but he simply dragged his plastered leg along with him. A day later, on Saturday, we noticed that the puppy did not get up. We rushed to the clinic. It turned out that his pelvic bone was broken above the plaster cast. The doctor suggested amputation! We were shocked. And then we were offered to pay for an urgent appointment. To our dissatisfaction with the fact that our visit was a consequence of the previous one, the doctor sent us to think with displeasure. Then we received a letter to look for another clinic, which we will do!

We had an emergency reason to visit this weekend, and the response from the staff was outstanding- from the first greeting at the door, to the visit and advise with Dr. Huttges the experience was great. Professional staff that made us and our puppy feel comfortable.

On July 26,2021 our dog got very sick. We just became clients of hometown (just moved back to Fredericton) so on this particular morning ofJuly26 we woke up to our dog extremely sick. We called Hometown vet the receptionist said there was nothing that they could do other than book an appointment for two weeks down the road. I asked if they had any emergency procedures in place and she said no, I asked if I could talk to the Vet she said she would send them an email and they may get back to me. (they never did) I just want to say dealing with this vet with our 12 year old dog was the worst experience of a vet I’ve ever had so if you’re looking for a vet to help you with an emergency this is definitely NOT the place, shame on you hometown Vet you are just a pet food store not a vet! Our dog passed away that day!

First rate staff and facility. Friendly, compassionate and very thorough. Went out of their way to help a stray kitten who showed up on our doorstep with injuries. She's a little fighter and has now found a loving home. Thank you so much.

I called Hometown Vet in October, 2022 and waited over a month until 11/15/22 for an appt. When I brought my cat in, he had become lethargic and weak although his blood-work and exam were normal. On 12/9/22, he was still lethargic and had lost some weight as well as having signs of a cold although his blood-work and X-rays were normal. Dr. Clark said tumor markers may reveal evidence of cancer but that technology was not available to him. Over the Christmas break, I emailed HTV because of continued symptoms. I only got a reply from a vet tech. Finally, out of frustration at his increased weight loss and fatigue, I called an old trusted vet who suggested an ultrasound. On 1/9/23, this test at a local ER showed 2 liver tumors. Now 4 months after my first call to HTV, my cat was too weak and the symptoms too progressed to attempt surgery. The obvious neurological symptoms of loss of coordination and inability to use the litter box or even drink out of a bowl were signs of neurological deterioration likely due to cancer spread to his brain. On 1/16/23, my dear wonderful cat was euthanized at a local vet. RIP Midnight

Brought my 11 week old puppy here for routine vaccines and it was a lovely experience. Answered all my questions and a complimentary ball

Do not recommend. They seemed fine enough in past dealings but today they have made trying to let our girl go, horrible. As if it's not bad enough going through this, they have made us wait around all morning for callbacks. They open at 7: 30 but no apparently no vet until almost 9 - how is this helpful to clients needing help first thing in the morning? Why open if no one there that can actually do anything? Almost 2 hours later and they still haven't called. I had to pester on fb because our girl is suffering while they dilly dally and did not swt any waiting expectations.
They've accused us of belittling their staff because I said they didn't care.well, they haven't shown any compassion, so I don't see any caring in our interactions today. They do not know how to deal with an anxious client trying to let their pet/family member go.
So now our girl is stuck suffering while we try to find another vet who has some compassion.

And now because I mentioned I would be doing this. They've blocked me from their page and being able to message about anything.
No one was out of line. Some education to the client on why instead if spouting it's a legality, would go a long way. And educating on process to the client and costs, instead of getting defensive when we inquire on why an additional service is required when we unfortunately knew she was beyond help. Things could have gone differently had they handled their dealing with an anxious and grieving pet parent better.

This vet hospital has always been amazing to me. They have been there for my 3 cats for years. They are always friendly and their fees are reasonable. Recently I had to bring my 14 year old boy in for testing and it was rather unexpected so I didn’t have all the money when there. They took his blood and urine samples and allowed me to pay most of the bill and pay the rest later. If it wasn’t for this Vet and their kindness my boy would not be getting the care he needs.

In my opinion, this bedroom area hospital is a very sad hospital and has no care or compassion at all. All they care about is the money. I would not recommend this veterinary hospital to anyone

Vets can be pricey in general but that's my only qualm here. Amazingly caring and helpful the couple times my fur baby has given us a scare, and when we had to put our previous cat down. Super sympathetic and caring. First choice, especially since the city animal hospital isn't actually interested in helping anyone.

Lovely staff very accommodating and helpful. Made a stressful situation much easier for us and we're able to give us a good treatment plan.

First off I will say that Dr. Bill was outstanding the 1 time I dealt with him; he had to have our cat euthanized and Dr. Bill was incredible through this process.

Dr. Natalie who previously cared for our dog at hometown was an absolutely amazing vet but has since moved on.

My rating is so low because we had to have our golden euthanized at 9 1/2 which alone was challenging enough. From the moment I walked into Hometown that day that entire experience was a nightmare - they were not ready for us at the appointment time leaving me standing in the lobby holding a 100lb dog, everything beyond there was one issue after the other with a vet that did not appear to know what she was doing (unsuccessful IV ports five times, sedation twice, etc) When our dog gasped and began to stir (after pronounced deceased) the vet said “oh that’s just Lazarus reflex it could happen for a bit” and walked out of the room and left us there alone. There was no humanity in this, and to say the least it was a traumatic experience. I checked her vitals myself twice before I left the room and left her there by herself. I was devastated and she deserved better care than that. An appointment that should have taken 20 minutes was almost an hour and a half of torture.

After processing all of this I emailed Dr. Chelsie (co-owner) because I did not want anyone else to have to experience anything like this. I received no reply.

I will never return and have shared this experience with anyone who asks. I would recommend Dr. Bill a million times over but not this organization!