Horizon's Fredericton Downtown Community Health Center

Phone tells you to call "at 10am the following day", call at 10am the following day and you get the specific message you get when someone has disconnected their phone/out of area, for a week straight. Healthcare in this province has went to hell since privatization and the people responsible should be punished.

Excellent clinic with fantastic staff. It's such a huge help to a shift worker like my self. These types of after hour facilities are so great for the working class in general. Also the staff was very helpful and kind. I also saw a staff member give a jacket to a homeless individual on a cold and rainy night while there once. Our communities benefit from public health services like this.

I've been in several times for routine STI testing. The booking process has always been simple and an appointment available within 1-2 days. The nurses have always been very friendly.

I was referred to community health on King St by 811 for a knee injury. I was called by community health and got a appt the next day. I cannot say enough good things about the experience. It was easy and super fast. I was met by friendly staff, and nurse Tracy and NP Lindsay were A+.
I received the referral I needed for x-ray and Ortho follow up. Thank you!

I have recommended to management to tell receptionists to state their name at beginning of call. This is just professionalism. This has not been done. The staff are frequently abrupt and quick to get you off phone. A lot of times they don't answer and tell you its because of a "meeting". You can call hours on end without an answer. I have even seen staff look at their own phones while at the reception desk. They have their usual negative signs that greet you at the reception desk. Like "if you are late you will be asked to come at another time". My question is does this work both ways. Please do better. P. S.nurse practitioner Sarah Joy has been a pleasure to deal with.

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I no longer have a doctor, but I do have a nurse practitioner.wow, what fabulous care she, and the staff are giving me. I am very gratefully for all of them and the care I am receiving, special thanks to Barb.

Quick access to services. An awesome need is being met in Fredericton. Friendly, helpful staff.

Reception staff is not only rude, but completely incompetent. They lie regularly, don’t follow up with bookings and genuinely seem irritated that they have to do their jobs. Have had to rebook appointments more often than not because they either forgot or were just too lazy to actually input the information. This place once was great to go to for people who didn’t have a family doctor but is quickly going down hill. But hey just like the rest of the health care branches in New Brunswick, at least they can speak two languages.

They have been having a problem with their phone service. You call and get the after hours number in the middle of the day or something goes wrong and it has happened a few times. Took me 3 days to get through a few weeks ago. Some of the staff at the front that greet you can be a little less than welcoming - but everyone I have seen for medical is Amazing! I see Nurse Practitioner Rachel Gallagher and she is wonderful. My husband and I really think highly of her! You can get your blood taken here and breathing testing to name just a bit. A very clean and professional clinic.